Giving feedback with confidence - People Vision

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Fantastic set of slides that helpo give some structure to giving feedback in the workplace

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Giving feedback with confidence - People Vision

  1. 1. Giving Feedback With Confidence Webinar with Alyson Pellowe & Ian Crocker from People Vision
  2. 2. <ul><li>Welcome </li></ul><ul><li>Participant involvement </li></ul><ul><li>Questions: raise your ‘technological’ hand </li></ul><ul><li>Type in chat box </li></ul>
  3. 3. <ul><li>It’s so easy to get it wrong </li></ul><ul><li>Essential part of effective communication </li></ul><ul><li>Important to keep our skills sharp </li></ul>
  4. 4. Agenda <ul><li>Why feedback is so important </li></ul><ul><li>It’s ok to find it difficult </li></ul><ul><li>Preparing </li></ul><ul><li>Structures for feedback </li></ul><ul><li>Difficult situations </li></ul>
  5. 5. Why feedback is so important <ul><ul><li>Recognition is a powerful motivator </li></ul></ul><ul><ul><li>We need to know how we are doing </li></ul></ul><ul><ul><li>If you’re a manager or team leader then it’s part of what you’re paid to do </li></ul></ul>
  6. 7. <ul><li>What kinds of feedback </li></ul><ul><li>do you regularly give? </li></ul>
  7. 8. It’s ok to find it difficult <ul><ul><li>Most people do! </li></ul></ul><ul><ul><li>We all ‘tick’ in different ways </li></ul></ul><ul><ul><li>Perfection comes with practice </li></ul></ul>
  8. 9. <ul><li>What do you find most difficult </li></ul><ul><li>when giving feedback? </li></ul>
  9. 10. Preparing <ul><ul><li>Serve it warm </li></ul></ul><ul><ul><li>Gather your thoughts </li></ul></ul><ul><ul><li>Chose your words carefully </li></ul></ul><ul><ul><li>Less is more </li></ul></ul>
  10. 11. Structures for feedback BIF SAID EEC Structures for Feedback
  11. 12. EEC <ul><ul><li>E xample Indisputable facts </li></ul></ul><ul><ul><li>E ffect On you and others </li></ul></ul><ul><ul><li>C hange Specific alternatives </li></ul></ul>
  12. 13. BIF <ul><ul><li>B ehaviour Indisputable facts </li></ul></ul><ul><ul><li>I mpact On you </li></ul></ul><ul><ul><li>F eelings How you feel or felt </li></ul></ul>
  13. 14. SAID <ul><ul><li>S ituation Specific facts </li></ul></ul><ul><ul><li>A ctions What was done </li></ul></ul><ul><ul><li>I mpact On you and others </li></ul></ul><ul><ul><li>D o differently / Do again </li></ul></ul>
  14. 15. Any others that you use?
  15. 16. Difficult situations <ul><ul><li>Unsuccessful candidates </li></ul></ul><ul><ul><li>Your difficult situations </li></ul></ul>
  16. 17. Unsuccessful candidates <ul><ul><li>Give feedback face to face </li></ul></ul><ul><ul><li>Notify their line manager (if internal) </li></ul></ul><ul><ul><li>Get to the word ‘unfortunately’ quickly </li></ul></ul><ul><ul><li>Give a maximum of three areas to address </li></ul></ul><ul><ul><li>Focus on practical steps so they are ‘better placed’ next time </li></ul></ul><ul><ul><li>http://www.pvhr-recruitment.com/how-to-give-feedback-to-unsuccessful-candidates.php </li></ul></ul>
  17. 18. Today we covered… <ul><li>Why feedback is important </li></ul><ul><li>It’s ok to find it difficult </li></ul><ul><li>Preparing </li></ul><ul><li>Structures for feedback </li></ul><ul><li>Difficult situations </li></ul>
  18. 19. <ul><li>It’s so easy to get it wrong </li></ul><ul><li>Essential part of effective communication </li></ul><ul><li>Important to sharpen our skills </li></ul>
  19. 21. Personal Action Planning
  20. 22. <ul><li>So what will you do differently? </li></ul>
  21. 23. “ Participant Question Time” <ul><li>Use the ‘hands-up button to alert me to your question </li></ul><ul><li>Be sure to have a working microphone so that we can hear you </li></ul><ul><li>Don’t want to talk? then simply type a question into the chat box and I will ask this on your behalf </li></ul>
  22. 24. Future PVHR Webinars <ul><li>We now run webinars on a range of different subjects </li></ul><ul><li>Write to me if you would like more details [email_address] </li></ul><ul><li>Thank you for participating and …. </li></ul>
  23. 25. “Thank you for participating, we look forward to your feedback!”

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