Altra Collision


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Altra Collision

  1. 1. Altra Collision CenterLeading the Industry in Collision Repair<br />16628 N 32nd St<br />PHX, AZ  85032<br /><br /> <br />Phone 602-424-8137<br />Fax 602-424-8373<br />e-mail<br />
  2. 2. We Provide Our Customers:<br /><ul><li>Free Estimates
  3. 3. Rental Vehicles
  4. 4. Customer Pick-up & Delivery
  5. 5. Claims Assistance
  6. 6. Towing
  7. 7. Mobile Estimating</li></ul> <br />Payment Accepted:<br /><ul><li>Visa
  8. 8. MasterCard
  9. 9. American Express
  10. 10. Debit Card</li></ul>Financing Available OAC<br />Hours:<br />Mon-Fri 7:30 - 5:30<br />Saturday 8:00 - 12:00<br /> <br />Our complete collision repair services include:<br /><ul><li>Frame
  11. 11. Custom Paint
  12. 12. Fabrication
  13. 13. Detailing
  14. 14. Mechanical</li></li></ul><li>Our Mission:<br />Altra Collision is committed to excellence in both collision repair and in serving our customers with personal attention, quality service and integrity.  We are determined to maintain leadership within the industry by educating technicians, updating equipment and technology as the industry evolves.  Quality will not be compromised with substandard work.  Our customers shall be educated and informed on all aspects of the repair process.  <br />
  15. 15. EQUIPMENT:<br /> <br />Chief E Z Liner<br />Genesis 2 Measuring System<br /> <br />
  16. 16. Auto Robot<br />Car-O-Liner<br />Tow Post Lift<br />Pro Spot Welder<br />Mig Welder<br />
  17. 17. FACILITY DETAILS<br /><ul><li>12,000 square feet
  18. 18. 1.34 acre lot
  19. 19. 8 Bays
  20. 20. 8’ x 12’ Bay Doors
  21. 21. Gated Lot
  22. 22. 24 hour Security Monitoring
  23. 23. CCC Pathways Estimating System
  24. 24. Customer Parking
  25. 25. Handicap Access</li></li></ul><li>WE&apos;VE GONE GREEN<br />Altra is dedicated to lowering our environmental impact.  Our facility is one of the few &quot;Green independent shops in the valley, using PPG&apos;s Envirobase paint.<br />Envirobase Benefits:<br /><ul><li>Reduces production of volatile organic compounds (VOC)
  26. 26. Improves air quality
  27. 27. Promotes health and safety of employees
  28. 28. Achieves performance and quality</li></li></ul><li>Lifetime Warranty<br />This certificate assures the repairs to which you and “Altra Collision Center” have agreed on repair order no. 1088Clevenger have been completed. We guarantee the work performed at “Altra Collision Center” so long as said vehicle shall remain under the present ownership. This warranty shall only apply if the defects occurred under normal driving conditions and not where any vehicle has been subjected to accidents, negligence, abuse, or misuse. Specifically excluded from this limited warranty is rust coming through the metal, scratches and gravel marks acquired from driving conditions. This is a fragmented, four part written warranty, and specific additional stipulations pertaining to each fragmented part are stated-hereafter:Metalwork: “Altra Collision Center” provides a lifetime written warranty against defective workmanship to include welding and the application of materials utilized in making collision repairs against cracking, flaking, pitting or deterioration. The shop will, at its sole option, repair and re-paint any metalwork warranted hereby.Painting, stripes and decals: “Altra Collision Center” provides a lifetime written warranty on painting-related priming and painting work against solvent blistering, peeling, hazing and excessive loss of pigmentation; and, a twelve (12) month written warranty on the application and adhesion of decorative stripes and decals, excluding defects which are caused by extreme environmental conditions to which the vehicle may be exposed. The shop will, at its sole option, re-prime, re-paint, re-stripe or re-decal the specific section or sections of the vehicle warranted hereby.Mechanical repairs: “Altra Collision Center” provides a twelve (12) month written warrant on all mechanical repairs including workmanship pertaining to original collision damage. The shop will, at its sole option, re-repair any mechanical assembly or component warranted-hereby-parts: “altra collision center” guarantees that parts or materials used are of the first quality. Those parts or materials are subject to the guarantee of that supplier. We will assist you in handling any claim under the supplier’s guarantee. We guarantee that use parts or other than original equipment manufactured parts were not used without authorization from you as noted on the repair order.Specifically issued are incidental costs, such as towing fees, car rental charges, travel expenses, or assemblies and components which are not specifically covered by this written warranty, nor are consequential damages such as damage to other assemblies and components resulting from a defective part or installation of such part installed or repaired during the repair included in this written warranty.This written warranty shall not be varied, supplemented, qualified or interpreted by any prior course of dealings.<br /> <br />Issued By: Roger Douglas Date: September 9, 2009<br />
  29. 29. &quot;Our employees define our business and share our commitment to excellence&quot;<br />German Muriel<br /><ul><li>Lead Painter
  30. 30. 42 years experience
  31. 31. PPG Water-borne certified
  32. 32. I-Car</li></ul> <br />Employee Standards:<br /><ul><li>Background Checks
  33. 33. Mandatory I-Car Certification
  34. 34. Continued Education</li></ul>Roger Douglas<br /><ul><li>Owner/General Manager
  35. 35. Over 18 Years experience managing in the valley
  36. 36. I-Car</li></ul> <br />Keith Shaw<br /><ul><li>Lead Technician
  37. 37. 38 years experience
  38. 38. I-Car</li></li></ul><li>What Do Our Customers Have To Say<br />&quot;It was a terrible accident that got me to Altra.  My Insurance Company gave me multiple numbers for my every need-I spent 3 1/2 hours trying to get a hold of someone.  My insurance agent recommended Altra - I called and a real person answered on the first few rings!  Roger took care of everything from the rental car to dealing with my adjustor, sent email updates with pictures, and talked to me directly whenever I called.  The service was outstanding - when I find someone who understands hat Customer Service really means - I am thrilled.  I was worried about the repairs taking longer than my20 day rental car and Roger had it completed, cleaned and delivered back to me in 8 days - not business days - 8 days! I would recommend Roger to anyone looking for the high level of service he provides.  An the car looks, runs and feels greet.&quot;<br />June 16, 2008<br /> <br />
  39. 39. Don&apos;t just take our word for it!<br />&quot;Roger&apos;s integrity and attention to detail set him apart in an industry with a tradition of poor ethics and customer exploitation.  Roger and his Altra collision team value every customer and vendor relationship.  I recommend Roger and Altra Collision without reservation.&quot;<br />&quot;Awesome service!  I take both my BMW&apos;s here.  Mostly because I deal with an experienced owner helping me and answering all my questions and at a good rate.&quot;<br />Check Out What Our<br /> Customers Have to Say<br /> For Yourself @<br /><br /><br />
  40. 40. Priority Fleet Management Services<br />Priority Fleet Services for <br />Corporate Customers<br /><ul><li>Exceptional quality repairs
  41. 41. Personal contact and accessibility to the shop manager
  42. 42. Attention to detail
  43. 43. Highly trained technicians
  44. 44. Priority service </li></ul>Our Services:<br /><ul><li>Discounted Labor Rates
  45. 45. Mobile Estimating
  46. 46. Pick-up & Delivery
  47. 47. Fast Turn-Rate</li></li></ul><li>Perception Is The Key<br />Update Your Fleet On A Small Budget<br /><ul><li>Competitive pricing on complete paint
  48. 48. Graphic design services
  49. 49. Decal application on-site</li></ul>Advertising-the public promotion of something such as a product, service, business, or event in order to attract or increase attention<br />