Currently I work at University Hospital as aNutrition Aide. As a Nutrition Aide I: • Deliver meals to patients • Take patients’ meal orders over the phone • Restock refrigerators on floors • Clear dishes from rooms
I started as an Admissions Associate and then waspromoted to a Guest Services Associate.Admissions Associate Guest Services Associate• Assisted guests with • Assisted guests with ticketing issues more complicated• Sold admission tickets ticketing issues and season passes • Took and resolved guest• Answered calls in call complaints center • Issued ticket refunds• Processed season • Worked Lost & Found passes • Issued Ride Admission• Checked guests in at Policy passes entrance • Checked guests’ pets in• Answered in-park guest at kennel questions • Counted registers down at night
I started out as a Customer Service Specialist and then was promoted in January 2008 to a Senior Customer Service Specialist.Customer Service Specialist Senior Customer Service Specialist• Educated Avon • Performed duties of Customer Service Representatives on how to run Specialist. their Avon business. • Helped callers navigate online• Explained Avon policy to shopping pages. representatives and District • Further developed problem solving and Managers. communication skills.• Referred customers to local • Educated representatives on various representatives. aspects of youravon.com• Placed orders. • Researched website and account• Answered questions regarding issues. products. • Placed online orders.• Processed credits to representative accounts
I also worked at July 2003-September 2005 Cashier • Checked out customers at register. • Took Kohl’s card payments. • Processed even exchanges. • Provided assistance in departments.
Education: Milford High School Class of 2004• Expected to receive an Associate degree in Business Information Technology – Spring 2013• Expected to receive a Medical Billing and Coding certificate – Spring 2013 Deans List 2011 GPA 3.53
Computer Skills: Keyboarding: • 45 WPM Adobe Photoshop Microsoft Office: • Excel • Word • Power Point • Access