News Release: BearingPoint Completes Implementation of an SAP CRM-based Returns Management Authorization Solution for Crestron Electronics
ContactGina GiamancoGlobal Communications609 575 email@example.comFor immediate releaseBearingPoint Completes Implementation of an SAP® CRM-basedReturns Management Authorization Solution for Crestron ElectronicsSolution provides comprehensive integration of operational processes using SAPCRM solutionMcLean, Va., April 14, 2009 – BearingPoint, Inc. (OTCBB: BGPTQ), one of the world’slargest management and technology consulting firms, today announced the successfulimplementation of a new Returns Management Authorization (RMA) solution, based on theSAP® Customer Relationship Management (SAP CRM) application for Crestron Electronics,the world’s leading electronic manufacturer of advanced control and automation systems.The newly deployed, comprehensive Crestron RMA solution replaces an in-house solutionand integrates customer relationship management (CRM), enterprise resource planning(ERP), and business warehouse applications. Crestron’s global RMA process spans multipledepartments, from Customer Support and Order Processing through Service Repair toFinance and Accounting.Crestron, based in Rockleigh, N.J., began its RMA modernization project by building a CRMpilot. Immediately following the pilot, BearingPoint built the full CRM returns capabilities thatincorporate strong ERP integration for customer orders, products and pricing, internallycontrolling integration with CRM debit memos and full CRM returns process reporting.As a result, the CRM deployment has enabled Crestron to: Seamlessly integrate inbound customer service calls with order entry, inventory management and invoicing; Have real-time visibility and access to returns as they flow across customer support, technical support, inbound receiving, depot repair, quality control, packaging, shipping and finance;
News Release Page 2 Enhance customer experience and loyalty through accurate updates on repair status, turnaround repair times, credit and debit information; Improve defect trending to prevent future product issues, leveraging the system’s powerful analytical tools; and Establish key performance metrics that measure business improvements resulting from the CRM deployment.“Managed well, returns can greatly increase the overall customer experience and strengthencustomer loyalty,” said Andrew Ho, Director of Business Projects at Crestron. “WithBearingPoint’s help and experience, we are taking full advantage of the process efficiencyand transparency, provided by SAP CRM, to meet the expectations of our customers anddealers. As a result, we are able to control costs and improve customer satisfaction.”Previously, Crestron selected BearingPoint for an enterprise-wide initiative, which includedan upgrade of its SAP ERP application-based platform, to address process realignment,organizational optimization, customer satisfaction, change management and systemsintegration.“We are thrilled to be able to continue our relationship with Crestron with thisimplementation, which will provide a foundation to support its business through improvedcustomer service and sales,” said Doug Hurley, BearingPoint managing director. “Crestronunderstands the strategic importance of building and maintaining successful relationshipswith customers, dealers and business partners. We look forward to building on this latestsuccess as Crestron continues to realign and improve business processes to increasecustomer satisfaction.”About BearingPoint, Inc.BearingPoint, Inc. (OTCBB: BGPTQ) is one of the worlds largest providers of managementand technology consulting services to Global 2000 companies and government organizationsin more than 60 countries worldwide. Based in McLean, Va., the firm has approximately15,000 employees focusing on the Public Services, Commercial Services and FinancialServices industries. BearingPoint professionals have built a reputation for knowing what ittakes to help clients achieve their goals, and working closely with them to get the job done.Our service offerings are designed to help our clients generate revenue, increase cost-effectiveness, manage regulatory compliance, integrate information and transition to “next-generation” technology. For more information, visit the Companys Web site atwww.BearingPoint.com.Some of the statements in this press release constitute “forward-looking statements” withinthe meaning of the United States Private Securities Litigation Reform Act of 1995. Thesestatements are based on our current expectations, estimates and projections. Words suchas “will,” “expects,” “believes” and similar expressions are used to identify these forward-looking statements. These statements are only predictions and as such are not guaranteesof future performance and involve risks, uncertainties and assumptions that are difficult topredict. Forward-looking statements are based upon assumptions as to future events or ourfuture financial performance that may not prove to be accurate. Actual outcomes andresults may differ materially from what is expressed or forecast in these forward-lookingstatements. As a result, these statements speak only as of the date they were made, andthe Company undertakes no obligation to publicly update or revise any forward-lookingstatements, whether as a result of new information, future events or otherwise.
News Release Page 3About Crestron Electronics, Inc.For 40 years Crestron has been the worlds leading manufacturer of advanced control andautomation systems, innovating technology to simplify and enhance modern lifestyles andbusinesses. Offering integrated solutions to control audio, video, computer, andenvironmental systems, Crestron streamlines technology, improving the quality of life incommercial buildings, universities, hotels, hospitals and homes. In addition to its WorldHeadquarters in Rockleigh, New Jersey, Crestron has sales and support offices throughoutthe U.S., Canada, Europe, Middle East, Asia, Latin America and Australia. ###SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany andin several other countries.All other product and service names mentioned are the trademarks of their respectivecompanies.