Nonverbal Communication Issues

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Ch. 6 Nonverbal Intercultural Issues

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Nonverbal Communication Issues

  1. 1. Nonverbal Communication Issues Experiencing Intercultural Communication by Martin and NakayamaMonday, March 5, 2012
  2. 2. What is nonverbal communication?Monday, March 5, 2012
  3. 3. Defining Nonverbal Communication What is nonverbal communication?Monday, March 5, 2012
  4. 4. Defining Nonverbal Communication What is nonverbal communication? Cultural Variations in Nonverbal BehaviorMonday, March 5, 2012
  5. 5. Defining Nonverbal Communication What is nonverbal communication? Cultural Variations in Nonverbal Behavior Defining Cultural SpaceMonday, March 5, 2012
  6. 6. Nonverbal CommunicationMonday, March 5, 2012
  7. 7. Nonverbal Communication It is the process of intentionally or unintentionally signaling meaning through behavior other than words.Monday, March 5, 2012
  8. 8. Nonverbal Communication It is the process of intentionally or unintentionally signaling meaning through behavior other than words. Actions, facial expressions, eye behavior, use of time, tone of voice, silence, and or space.Monday, March 5, 2012
  9. 9. Verbal vs. NonverbalMonday, March 5, 2012
  10. 10. Verbal vs. Nonverbal symbolic have meaning patternedMonday, March 5, 2012
  11. 11. Functions of NonverbalMonday, March 5, 2012
  12. 12. Functions of Nonverbal Reinforces Verbal Communication ..Repeating, Complementing, AccentingMonday, March 5, 2012
  13. 13. Functions of Nonverbal Reinforces Verbal Communication ..Repeating, Complementing, AccentingMonday, March 5, 2012
  14. 14. Functions of Nonverbal Reinforces Verbal Communication ..Repeating, Complementing, Accenting Substituting Verbal Communication ..Replacing wordsMonday, March 5, 2012
  15. 15. Functions of Nonverbal Reinforces Verbal Communication ..Repeating, Complementing, Accenting Substituting Verbal Communication ..Replacing wordsMonday, March 5, 2012
  16. 16. Functions of Nonverbal Reinforces Verbal Communication ..Repeating, Complementing, Accenting Substituting Verbal Communication ..Replacing words Contradicting ..Conveying meaning that is oppositeMonday, March 5, 2012
  17. 17. Functions of NonverbalMonday, March 5, 2012
  18. 18. Functions of Nonverbal Regulating Verbal Interaction ..Assisting the back-and-forth of communication in a constructive and appropriate manner.Monday, March 5, 2012
  19. 19. Functions of Nonverbal Regulating Verbal Interaction ..Assisting the back-and-forth of communication in a constructive and appropriate manner. Sense of Immediacy ..A feeling of closeness, involvement, and warmth between people.Monday, March 5, 2012
  20. 20. Functions of Nonverbal Regulating Verbal Interaction ..Assisting the back-and-forth of communication in a constructive and appropriate manner. Sense of Immediacy ..A feeling of closeness, involvement, and warmth between people. Deception ..Attempt to convince someone of something that is false.Monday, March 5, 2012
  21. 21. Nonverbal communicatesMonday, March 5, 2012
  22. 22. Nonverbal communicates relational messages status and power deceptionMonday, March 5, 2012
  23. 23. This is very serious! Channel DiscrepancyMonday, March 5, 2012
  24. 24. This is very serious! Channel Discrepancy When words and actions don’t match, which is more believable?Monday, March 5, 2012
  25. 25. Nonverbal Codes Facial Expressions ❖ sadness ❖ anger ❖ disgust ❖ fear ❖ contempt ❖ surprise ❖ happinessMonday, March 5, 2012
  26. 26. Nonverbal Codes Masking ❖ the act of replacing an expression that shows true feeling with an expression that shows appropriate feeling.Monday, March 5, 2012
  27. 27. Nonverbal Codes Paralanguage is nonverbal vocal messages. ❖ how you say it ❖ speed/rate and volume ❖ tone of voice, pitch, rhythm, vocal range, articulation, and inflections ❖ vocalizations, pausesMonday, March 5, 2012
  28. 28. Nonverbal Codes Space and Environment Proxemics is the way we use our space. ❖ Intimate - 0 to 18” ❖ Personal - 18” to 4 ft. ❖ Social - 4 to 12 ft. ❖ Public - 12 ft. and more ❖ “YOUR BUBBLE”Monday, March 5, 2012
  29. 29. Nonverbal Codes Space and Environment ❖ Territoriality claims space through occupation of that area. ❖ Environment, the layout, and decoration of the space you occupy tells something about you.Monday, March 5, 2012
  30. 30. Nonverbal Codes Tactile or Haptics Communication ❖ Touch can be functional-professional used to perform a job. ❖ Touch can be social-polite for interpersonal. ❖ Touch can be #iendship-warmth for affection. ❖ Touch can be love-intimacy used for romance. ❖ Touch can be sexual-arousal used in sexual relationships.Monday, March 5, 2012
  31. 31. Culture Contact cultures depend on touch as a crucial form of nonverbal communication.Monday, March 5, 2012
  32. 32. Culture Non-contact cultures are less touch-sensitive or even tend to avoid touch.Monday, March 5, 2012
  33. 33. Nonverbal Codes Oculesics ❖ the use of eyes in nonverbal communication has a huge impact. ❖ can vary by culture, especially differences occur between gendersMonday, March 5, 2012
  34. 34. Nonverbal Codes Kinesics are aspects of gestures and body movements that send various messages. ❖ Emblems ❖ Illustrators ❖ Regulators ❖ AdaptorsMonday, March 5, 2012
  35. 35. Nonverbal Codes Time Orientation ❖ Monochronic ❖ time is a commodity ❖ linear, one event/time ❖ schedules are valued ❖ Polychronic ❖ holistic, circular ❖ personal relationships ❖ many events at onceMonday, March 5, 2012
  36. 36. Nonverbal Codes Artifacts ❖ accessories carried or used by the body for decoration or identification. ❖ appearance affects perceptions of attractiveness. ❖ judgement about a person’s background, character, personality, status, and future behavior.Monday, March 5, 2012
  37. 37. Silence Observe, ask a friend, show respect, unity, defiance, grieving.Monday, March 5, 2012
  38. 38. Stereotype Prejudice can be based on nonverbal behavior.Monday, March 5, 2012
  39. 39. Defining Cultural SpaceMonday, March 5, 2012
  40. 40. Identity and Space Home Neighborhood Region CyberspaceMonday, March 5, 2012
  41. 41. Changing Cultural Space Traveling MigratingMonday, March 5, 2012

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