LISTENING               Real Communication by Dan O’Hair and Mary WiemannTuesday, February 15, 2011
HEARING                  Physiological process of                  perceiving sound using                       sound wave...
LISTENING                       The process of                        recognizing,                    understanding, and  ...
THE                       PROCESS              Listening seems automatic               but it involves a complex          ...
THE                       PROCESS                        selecting one sound                        over others           ...
THE                       PROCESS                        remembering or                        recalling information      ...
STYLES OF                 LISTENING                       people-oriented                      They listen with           ...
STYLES OF                 LISTENING                     action-oriented               They are focused on tasks.Tuesday, F...
STYLES OF                 LISTENING                    content-oriented                They are critical listeners        ...
STYLES OF                 LISTENING                      time-oriented                They are most concerned             ...
REASONS FOR                              LISTENING                    Informational Listening                    is when w...
REASONS FOR                              LISTENING                    Critical Listening is                    used to eva...
REASONS FOR                               LISTENING                    Empathic Listening is                    attempting...
REASONS FOR                               LISTENING                    Appreciative Listening                    seeks to ...
BENEFITS OF LISTENING              1. help your career              2. save your company              3. save time and mon...
LISTENING BARRIERS                    Environment                    Hearing impairments                    Multitasking  ...
LISTENING BARRIERS                    Listening apprehension                    is a state of fear or                    a...
LISTENING BARRIERS                    Unethical behaviors                             defensive                           ...
DIFFERING                 CONTEXTS                 Physical context is when                  you are uncomfortable        ...
DIFFERING                 CONTEXTS                   Relational context               influences how you listen.Tuesday, Fe...
DIFFERING                 CONTEXTS                    Listening traits are               culturally influenced. Japan      ...
DIFFERING                 CONTEXTS                Technology can make it               more difficult to decode a          ...
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Listening

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Ch. 5 Listening from Real Communication by Dan O'Hair and Mary Weimann

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Listening

  1. 1. LISTENING Real Communication by Dan O’Hair and Mary WiemannTuesday, February 15, 2011
  2. 2. HEARING Physiological process of perceiving sound using sound waves.Tuesday, February 15, 2011
  3. 3. LISTENING The process of recognizing, understanding, and accurately interpreting messages from others.Tuesday, February 15, 2011
  4. 4. THE PROCESS Listening seems automatic but it involves a complex web of skills.Tuesday, February 15, 2011
  5. 5. THE PROCESS selecting one sound over others attending or focusing understanding is interpreting and making sense of the messageTuesday, February 15, 2011
  6. 6. THE PROCESS remembering or recalling information responding to get feedback active listeners and passive listenersTuesday, February 15, 2011
  7. 7. STYLES OF LISTENING people-oriented They listen with relationship in mind and are concerned about other’s feelings.Tuesday, February 15, 2011
  8. 8. STYLES OF LISTENING action-oriented They are focused on tasks.Tuesday, February 15, 2011
  9. 9. STYLES OF LISTENING content-oriented They are critical listeners who evaluate what they hear.Tuesday, February 15, 2011
  10. 10. STYLES OF LISTENING time-oriented They are most concerned about efficiency.Tuesday, February 15, 2011
  11. 11. REASONS FOR LISTENING Informational Listening is when we need to understand the message. We may ask questions to be able to understand and we are interested in listening.Tuesday, February 15, 2011
  12. 12. REASONS FOR LISTENING Critical Listening is used to evaluate and analyze the message for accuracy. We want to determine the main point, to concentrate, to pay attention to nonverbal cues, and to remember the message.Tuesday, February 15, 2011
  13. 13. REASONS FOR LISTENING Empathic Listening is attempting to know how the other person feels while providing emotional support. Paraphrasing the speaker’s thoughts and feelings will legitimize us.Tuesday, February 15, 2011
  14. 14. REASONS FOR LISTENING Appreciative Listening seeks to receive pleasure from the sounds. This can relieve stress, clear the mind, and refresh the soul. Listening to music or background sounds can do this.Tuesday, February 15, 2011
  15. 15. BENEFITS OF LISTENING 1. help your career 2. save your company 3. save time and money 4. create opportunities 5. strengthen new and existing relationshipsTuesday, February 15, 2011
  16. 16. LISTENING BARRIERS Environment Hearing impairments Multitasking Boring speaker Our attitudesTuesday, February 15, 2011
  17. 17. LISTENING BARRIERS Listening apprehension is a state of fear or anxiety associated with listening opportunity. They find it hard to concentrate on a message or even remember what was said.Tuesday, February 15, 2011
  18. 18. LISTENING BARRIERS Unethical behaviors defensive selective monopolistic or selfish listeners insensitive or hurtful pseudo-listeningTuesday, February 15, 2011
  19. 19. DIFFERING CONTEXTS Physical context is when you are uncomfortable with your surroundings.Tuesday, February 15, 2011
  20. 20. DIFFERING CONTEXTS Relational context influences how you listen.Tuesday, February 15, 2011
  21. 21. DIFFERING CONTEXTS Listening traits are culturally influenced. Japan and China are more listener-responsible, while US is more speaker- responsible.Tuesday, February 15, 2011
  22. 22. DIFFERING CONTEXTS Technology can make it more difficult to decode a message without the help of nonverbal communication.Tuesday, February 15, 2011

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