e-Planning - making sense of the opportunity

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Presentation to Innovation in Development Assessment conference, Sydney 2009

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  • Kit bag of ideas, examples and suggestions
  • e-Planning - making sense of the opportunity

    1. 1.
    2. 2.
    3. 3. e<br />
    4. 4. indicators to measure <br />e-Planning readiness<br />
    5. 5. Electronic system capacity<br />1<br />Data quality<br />2<br />e-Service delivery[internal + external]<br />3<br />Organisational support<br />4<br />
    6. 6.
    7. 7. so why is it so hard to get traction<br />momentum<br />support<br />take-up<br />?<br />
    8. 8. so why is it so hard to get traction<br />momentum<br />support<br />take-up<br />?<br />
    9. 9. what are the drivers?<br />Better performance<br />Reduced costs<br />Improved efficiency<br />Faster responses<br />Better customer service<br />Risk management<br />Compliance<br />Others?<br />
    10. 10.
    11. 11. Source: ITU<br />
    12. 12. “Eighty percent of success is showing up.”<br />Woody Allen<br />
    13. 13. ideas<br />examples<br />tips & tools<br />
    14. 14. put the citizen<br />at the centre<br />
    15. 15. Choose theright services to transformusing ICT<br />How do you currently access our services?<br />Would you use the service differently if it was delivered electronically?<br />What are the benefits of this change for you?<br />
    16. 16. Understand the benefits and limitations of channel choices<br />+<br />-<br />=<br />Fast<br />Direct<br />Widespread<br />Capacity<br />Speed<br />Availability<br />Simple, critical applications<br />
    17. 17. Pilot<br />
    18. 18. collaborate<br />for <br />greater benefits<br />
    19. 19. 267<br />359<br />41<br />
    20. 20. 140,000<br />
    21. 21. $243m<br />
    22. 22. innovative<br />e x t e n s i o n<br />of existing technologies<br />
    23. 23. <ul><li>Innovative “Landsurfing” project
    24. 24. Extends current online mapping with open source features
    25. 25. Smaller Council leveraging existing investment
    26. 26. Service to other surrounding Councils</li></ul>Junee Shire Council<br /><ul><li> Innovative “Landsurfing” project
    27. 27. Extends current online mapping with open source features
    28. 28. Smaller Council leveraging existing investment
    29. 29. Service to other surrounding Councils</li></li></ul><li>Courage<br />to unpack your<br />business processes<br />
    30. 30. Port Stephens Council<br />Process<br />re-design<br />in parallel<br />with ICT<br />upgrade<br />Long-term<br />strategic<br />plan with<br />short term<br />wins<br />End-to-endplanning process review<br />13<br />project<br />teams<br />across<br />Council<br />
    31. 31. set up benchmarks to measure your success<br />
    32. 32. <ul><li>Captured phone enquiry data about key planning issues
    33. 33. Measured enquiry levels after implementing e-Planning services
    34. 34. Regular measurement to track performance</li></li></ul><li><ul><li>Innovative “Landsurfing” project
    35. 35. Extends current online mapping with open source features
    36. 36. Smaller Council leveraging existing investment
    37. 37. Service to other surrounding Councils</li></ul>Local SmartForms<br /><ul><li> 41 Australian Councils collaborating on application forms
    38. 38. Common form templates using Adobe SmartForm technology
    39. 39. Shared service form management platform
    40. 40. Partnership with Federal Government and private technology group</li></li></ul><li>http://www.localsmartforms.info<br />
    41. 41. Explore emerging technologies<br />Web 2.0<br />Open source<br />
    42. 42. http://www.twitterplan.co.uk<br />
    43. 43. “Change is inevitable - except from a vending machine.”<br />Robert C Gallagher<br />
    44. 44. Ask your citizens what would help them the most<br />(and keep asking)<br />
    45. 45. Choose applications and delivery platforms that make sense<br />
    46. 46. Pick pilot projects that show quick outcomes<br />
    47. 47. Collaborate with other Councils, Agencies and delivery partners<br />
    48. 48. Measure your success and tell everyone!<br />
    49. 49. Allison Hornery<br />0409 363 136<br />@allisonhornery<br />www.horneryplus.net.au<br />?s<br />

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