e-Planning and Local Government


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Presentation to Local Government planners at University of Technology Sydney, October 2009

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  • The whole process of 'ePlanning' can be rolled into a single Cloud based solution that all councils and planning applicants can apply through - saving lot of wasted ICT costs, having consistent planning approach across the State in accordance with planning statutes.
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  • Some case studies from those Councils that “showed up” to be part of the consortium, and how have something to share with everyone as well as benefiting themselves.
  • 231 Councils across Australia 52 Councils in NSW
  • 41 Councils in Rockdale consortium 359 projects 267 people
  • 140,000 small businesses impacted
  • $243m in savings over 10 years
  • Those projects that were more successful recognised that e-services is NOT about technology but about connecting business systems with business processes
  • Evolve from gatekeeper to gateway – help transform and deepen the customer’s relationship with Council
  • e-Planning and Local Government

    1. 1. so what is e-Planning
    2. 2. e-Planning is the use of technology-based tools and systems to connect business processes which deliver improved planning information, services and outcomes to the community
    3. 3. indicators to measure e-Planning readiness
    4. 4. Electronic system capacity 1 Data quality 2 e-Service delivery 3 Organisational support 4
    5. 5. so what happened with the RRIF program
    6. 6. “ Eighty percent of success is showing up.” Woody Allen
    7. 7. 231
    8. 8. 267
    9. 10. $243m
    10. 11. ok, enough of the numbers… what was it really about
    11. 12. “ The problem is never to get new ideas in, the problem is to get the old ideas out.” Dee Hock, Visa International
    12. 14. From this… To this…
    13. 15. what can we learn from RRIF to help transform our processes
    14. 16. innovative e x t e n s i o n of existing technologies
    15. 17. <ul><li>Innovative “Landsurfing” project </li></ul><ul><li>Extends current online mapping with open source features </li></ul><ul><li>Smaller Council leveraging existing investment </li></ul><ul><li>Service to other surrounding Councils </li></ul>
    16. 18. Courage to unpack your business processes
    17. 19. Port Stephens Council
    18. 20. Collaboration for sparking new ideas
    19. 21. Proactive participation in multi-Council initiatives Inter-disciplinary approach to e-Planning activities e-Planning now a dedicated ongoing program inside Council
    20. 22. at the centre put the end-user
    21. 23. e-Planning initiatives based on user-centred design Testing and discussion with end-users Fit-for-purpose technology solutions Woollahra Council
    22. 24. aim for a step change
    23. 25. Greater Taree City Council
    24. 26. to cut red tape smarter forms
    25. 27. Tumut Shire Council First Council in NSW to offer all 21 Local SmartForms DA lodgement Property Certificates and enquiries Fire safety certificates And many more… Submission on a DA
    26. 28. set up benchmarks to measure your success
    27. 29. <ul><li>Captured phone enquiry data about key planning issues </li></ul><ul><li>Measured enquiry levels after implementing e-Planning services </li></ul><ul><li>Regular measurement to track performance </li></ul>
    28. 30. take the lead
    29. 31. Pittwater Council <ul><li>First in NSW to introduce public DA tracking online and construction certificates </li></ul><ul><li>First in NSW to introduce online DA lodgement </li></ul><ul><li>Thought leader contribution to state and national initiatives </li></ul><ul><li>Still innovating – leading by example </li></ul>
    30. 32. catalyst for new initiatives
    31. 33. <ul><li>Partnership between LPI, 4 pilot Councils & information brokers </li></ul><ul><li>Electronic lodgement of 149 and 603 certificate requests </li></ul>Council Electronic Certificates pilot
    32. 34. <ul><li>Partnership between DoP and LGSA </li></ul><ul><li>Pilot shared, integrated systems and processes for Complying Development </li></ul>electronic Housing Code pilot
    33. 35. <ul><li>Partnership between DoP and LGSA </li></ul><ul><li>Development of 5-year strategic roadmap for e-Planning in NSW </li></ul>e-Planning Roadmap program
    34. 36. “ Change is inevitable - except from a vending machine.” Robert C Gallagher
    35. 37. Review your readiness A committed strategy for moving forward will pay dividends
    36. 38. Learn from others Someone has usually been there before you
    37. 39. Communicate your improvement Measuring your progress, then talking about it, makes it real
    38. 40. ?s