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www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedP a r t n e r s i n B u i l d i n g U A E  s S e ...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Introduction: e-Government• 5 Major Technologic...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Introduction: e-Government• 5 Major Technologic...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Post-industrial age (product economy)vs.post-di...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Coming years will be stormof disrupters andoppo...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved.. a GovernmentService Delivery System that allow...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-GovernmentModels?
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government Development
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government Development
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government DevelopmentTechnological &Organisati...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government DevelopmentTechnological &Organisati...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government DevelopmentTechnological &Organisati...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government DevelopmentTechnological &Organisati...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government Failure• 35 %Total Failures– not imp...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedGartner Hype Cycle
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedGartner Hype Cycle
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedGartner Hype Cycle
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedGartner eGovernment Hype Cycle
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Introduction: e-Government• 5 Major Technologic...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedDeloitte 2013 Technology Trends ..Convergence of ...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• “Customer in Command”• Active Engagement• Knowl...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Bring Your Own Device(BYOD) pressure• Society i...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedCloud Computing• Cost savings,operationsimproveme...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedInformation: Big Data• From basic analytics tosop...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Security & Privacy• as long as you areconnected...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Introduction: e-Government• 5 Major Technologic...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedNational Identity Management Infrastructure• A se...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedCapabilities ..• The UAE National ID Card isdesig...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedProtection of Individual Privacygiven Verificatio...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedOn-going Developments ..• Apart from the classica...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government DevelopmentLikely to witness some su...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Introduction: e-Government• 5 Major Technologic...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government Approach
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedConventional Government
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedConventional e-Government
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedMature Conventional e-Government
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government Failure Model
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government aligned with Government
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Introduction: e-Government• 5 Major Technologic...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• evolving natureof ICT.• Integration &orchestrat...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedConcluding remarks• Government need to focusmore ...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedConcluding remarks• Fragmented legacy ITprocesses...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedChanging Market Structures ..
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government Transformation
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedDetermined bythe type ofgovernment inplace..e-Gov...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedRead our recent research from:http://www.emirates...
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedTHANK YOU.“The world is changing very fast.Big wi...
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Technology Trends & e-Government

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Al-Khouri, A.M. (2013) Technology Trends and e-Government, 19th GCC eGovernment and eServices Conference, 18-22 May 2013, Dubai, UAE.

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Technology Trends & e-Government

  1. 1. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedP a r t n e r s i n B u i l d i n g U A E s S e c u r i t y & E c o n o m yOur Vision: To be a role model and reference point in proofing individual identity and build wealthinformatics that guarantees innovative and sophisticated services for the benefit of UAETechnology Trends & e-GovernmentIn: 19th GCC eGovernment and eServices Conference 2013 – Organised by Datamatix.18-22 May 2013 | Ritz Carlton Hotel | Dubai | United Arab Emirates.Presented by Dr. Ali M. Al-Khouri
  2. 2. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Introduction: e-Government• 5 Major Technological Trends• Digital Identity• Reflection• Concluding RemarksAgenda
  3. 3. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Introduction: e-Government• 5 Major Technological Trends• Digital Identity• Reflection• Concluding RemarksAgenda• Introduction: e-Government
  4. 4. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Post-industrial age (product economy)vs.post-digital age (information economy).• Digital revolution: Disrupters & Enablers• (Disrupters) Opportunities: potential tocreate positive & sustainable impact oncapabilities, business operations andmodels.• Enablers: technologies with potential toelevate business performance, butwarrant another look because of newdevelopments or opportunities.Changing World ..
  5. 5. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Coming years will be stormof disrupters andopportunities, for marketsand industries.• Significant impact oneconomies!• e-Government?Emerging Economies ..
  6. 6. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved.. a GovernmentService Delivery System that allowsservices to be requested and deliveredover various electronic channels byenabling a connected governmentresulting in all round efficiencies inGovernment Operations.e-Government ?
  7. 7. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-GovernmentModels?
  8. 8. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government Development
  9. 9. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government Development
  10. 10. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government DevelopmentTechnological &OrganisationalComplexity
  11. 11. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government DevelopmentTechnological &OrganisationalComplexity`
  12. 12. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government DevelopmentTechnological &OrganisationalComplexity`20-30%Success
  13. 13. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government DevelopmentTechnological &OrganisationalComplexity`0-5%
  14. 14. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government Failure• 35 %Total Failures– not implemented or abandoned• 50%Partial Failures– main goals not achieved– initial success but failure after a year– success for one group but failure for others• 15%succeeded– stakeholders benefited, no adverse results$ trillions on Gov IS
  15. 15. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedGartner Hype Cycle
  16. 16. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedGartner Hype Cycle
  17. 17. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedGartner Hype Cycle
  18. 18. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedGartner eGovernment Hype Cycle
  19. 19. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Introduction: e-Government• 5 Major Technological Trends• Digital Identity• Reflection• Concluding RemarksAgenda• 5 Major Technological Trends
  20. 20. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedDeloitte 2013 Technology Trends ..Convergence of 5forces:- Social- Mobile- Analytics- Cloud- Cyber
  21. 21. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• “Customer in Command”• Active Engagement• Knowledge Management• use of social to re-engineer processes,systems & organization• Consumerisation wave!Social Re-engineering
  22. 22. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Bring Your Own Device(BYOD) pressure• Society is tending towardsmore connectivity• Hi-tech fast-movinginnovation engine• Re-shaping businessoperating models& marketplaces.• Expected Tsunami!Mobile Adoption Era
  23. 23. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedCloud Computing• Cost savings,operationsimprovements,scalability, etc.• shift fromstand-alonelegacy systemsto integratedpublic andprivate cloudcomputingsolutionsAppearing to be a transformative change in the business landscape
  24. 24. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedInformation: Big Data• From basic analytics tosophisticated visualisation• Pattern discovery,real meaning & value• Data driven decision-making• Speed to Value• Impact onPublic Sector!
  25. 25. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Security & Privacy• as long as you areconnected, thatconnection can go bothways!• threats against nationscritical infrastructures• Establishing Trust!Cyberspace
  26. 26. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Introduction: e-Government• 5 Major Technological Trends• Digital Identity• Reflection• Concluding RemarksAgenda• Digital Identity
  27. 27. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedNational Identity Management Infrastructure• A secure ID wouldencourage users to beengaged more activelyand more expansively inthe digital world.• It is in this context that theDigital Identityprofile provided andpackaged in a SecureSmart Card is expected toplay a pivotal role.
  28. 28. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedCapabilities ..• The UAE National ID Card isdesigned to provide multifactor authentication.• associated with the DigitalIdentity Profile consistingof Biometric Data-Fingerprints and ICAOcompliant photograph, andDigital Certificatesissued for Identification andSignatures issued as aSecure Smart Card.
  29. 29. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedProtection of Individual Privacygiven Verification andAuthentication Services to enablesecure remote transactions.Service ProvidersSeekersServiceremain anonymous onthe webonly Digital Certificates orBiometrics would be used toestablish credentialverification(No sharing of data, only providecredential verification).
  30. 30. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedOn-going Developments ..• Apart from the classical IDverification and authenticationmethods, projects are underway toupgrade the features to provideOTP (One-time-password).• Projects are underway to developthe NFC enabled authenticationmethods using the GSM mobilephones and other mobile devices.
  31. 31. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government DevelopmentLikely to witness some success stories!
  32. 32. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Introduction: e-Government• 5 Major Technological Trends• Digital Identity• Reflection• Concluding RemarksAgenda• Reflection
  33. 33. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government Approach
  34. 34. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedConventional Government
  35. 35. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedConventional e-Government
  36. 36. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedMature Conventional e-Government
  37. 37. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government Failure Model
  38. 38. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government aligned with Government
  39. 39. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• Introduction: e-Government• 5 Major Technological Trends• Digital Identity• Reflection• Concluding RemarksAgenda• Concluding Remarks
  40. 40. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved• evolving natureof ICT.• Integration &orchestrationof services.e-Government association ..
  41. 41. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedConcluding remarks• Government need to focusmore on R&D forinnovation• Vendors and supplierschoice: to fuel the process.• Governments need tomigrate towards‘command & Control’business models: i.e., servicelevels and outcomes.
  42. 42. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedConcluding remarks• Fragmented legacy ITprocesses & systems will hinderorganisational efforts toeffectively deliver on businessneeds.• Need to re-think public sectorjob to keep up with pace ofchange and growing options.• Re-inventing business, andtechnology play a strategicrole!• But the road ahead is veryslippy!
  43. 43. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedChanging Market Structures ..
  44. 44. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservede-Government Transformation
  45. 45. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedDetermined bythe type ofgovernment inplace..e-Government Transformation
  46. 46. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedRead our recent research from:http://www.emiratesid.gov.ae/ar/media-center/publications.aspx
  47. 47. www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reservedTHANK YOU.“The world is changing very fast.Big will not beat small anymore.It will be the fast beating the slow”.[Rupert Murdoch]Dr. Ail M. Al-KhouriDirector General | Emirates Identity Authority | UAEali.alkhouri@emiratesid.ae | www.emiratesid.ae

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