National ID Programs: Some Insights from the UAE

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Al-Khouri, A.M. (2009) 'National ID Programs: Some Insights from the UAE', ID World Congress, 05 November 2009, Milan, Italy.

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National ID Programs: Some Insights from the UAE

  1. 1. Emirates Identity AuthorityPresentation:National ID Programs: some insights from the UAE ID World Congress, Milan , Italy - 05 November 2009 By: Dr. Ali M. Al-Khouri Director General, Emirates Identity Authority United Arab EmiratesNational Vision ... For Better FutureOur Vision: To be a role model and reference point in proofing individual identity and build www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reservedwealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
  2. 2. Agenda • GCC ID Program Objectives • UAE ID Strategy &Enrolment Plan • Management Lesson 3/15/2013 www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 2
  3. 3. Primary Government Agenda National ID Programs• Delivery of benefits to citizens• Enhancing the value of government as a public asset www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 2
  4. 4. Projects Objectives • Every government IT project Profit have its own unique goals, Cost value propositions, and stakeholders. Product- Quality ivity Time Efficiency Effectiveness Impact www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 3
  5. 5. Profit Cost Product- Quality ivity TimeEfficiency Effectiveness Impact www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 4
  6. 6. Challenges to National ID Low Citizen Lack of alignment Enrolment Trust Scale & with eGovComplexity initiatives Vendor Function Strong Proprietary Privacy creep silo-culture products Efficiency Enhancement Law Government enforcement Security Policy Advanced Policy improvement Objectives Identification Effectiveness Documents www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 5
  7. 7. Emirates Identity AuthorityNational Vision ... For Better FutureOur Vision: To be a role model and reference point in proofing individual identity and buildwealth informatics that guarantees innovative and sophisticated services for the benefit of UAE www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved Strategy Dimensions 6
  8. 8. Strategy Dimensions e-Gov 10% Enrolment 20% 70 % Integration www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 7
  9. 9. Strategy Dimensions 10% 20% 70 % www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 7
  10. 10. Emirates Identity AuthorityNational Vision ... For Better FutureOur Vision: To be a role model and reference point in proofing individual identity and buildwealth informatics that guarantees innovative and sophisticated services for the benefit of UAE www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved Enrolment Strategy
  11. 11. Existing Registration Process Application Form Average Registration • Typing Centres Process Duration : • Internet 15 Minutes www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 9
  12. 12. www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved
  13. 13. Registration Process Re-engineering Shifting certain functions to typing centres Typing Centres • Application form • Scanning in documents • Scanning in Photos for below 15’s • Receiving feesRegistrationAppointment Targeted Process Completion Time: Back Office 7-10 Minutes Ministry of • Data Verification Interior (Photo & Biometrics Capturing) www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 10
  14. 14. UAE Population Demographics UAE 20 % 80 % Population UAE Nationals Foreign Residents ID Card 90 % 10 % Registration registered registered www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 11
  15. 15. UAE Population Demographics Maximum residency permit is 3 yrs UAE 20 % 80 % Population UAE Nationals Foreign Residents Linking with Immigration ID Card 90 % 10 % Procedures Registration registered registered (Residency issuance and renewals) www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 11
  16. 16. Several Application Forms Immigration • Residency Application Form Ministry of Interior Labour • Labour Permit Form Ministry of Labour ID Card • ID Card Form Emirates Identity www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 12
  17. 17. Several Application Forms Immigration • Residency Application Form Ministry of Interior Labour • Labour Permit Form Ministry of Labour ID Card • ID Card Form Emirates Identity www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 12
  18. 18. Several Application Forms Medical Ministry of Immigration ID Card Test Labour www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 13
  19. 19. Unified Application Form Typing Centre Ministry of Interior • Unified Application Form • Single Payment Residency Granted Application Ministry of Labour Preventative Medicine Form • Health Check Database • Biometric Enrolment Ministry of Health Emirates PostID Card • ID Card delivered through registered courier Emirates Identity www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 14
  20. 20. Emirates Identity AuthorityNational Vision ... For Better FutureOur Vision: To be a role model and reference point in proofing individual identity and buildwealth informatics that guarantees innovative and sophisticated services for the benefit of UAE www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved Some Management Lessons
  21. 21. Getting everybody on the same page! www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 16
  22. 22. Communication Plan - Change Management Implementation Success Clarity Need to Business Focusmove here Energy Reality Commitment Decreasing motiviation Feel unimportant to the organisation False rumours Lack of co-operation Negative BehavioursTypically start Anxiety and uncertainty Impacted stakeholders’ here about future level of awareness www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 17
  23. 23. Performance Management System Result Based Approach What ? How ? Job Responsibilities + Competency Development www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 18
  24. 24. Quality Excellence Model www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 19
  25. 25. Quality Excellence Model Focus on Results Developing Human Resources Continuous Learning, Development, and Innovation www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 20
  26. 26. International Customer Service Standard www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 21
  27. 27. International Customer Service Standard www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 21
  28. 28. Organisational Issues – Emirates ID Structure Board of Directors Planning DG Office Quality Planning and Director General Quality Legal Advisor Internal Audit Deputy Population Registration HR and ICT Finance Register Centres AdministrationNetwork & Telecom Identity and PR Abu Dhabi Budgeting HR Applications UAE & GCC Register Dubai & North Cash and Payable Purchasing Info. Security Residents Register Accounts and Audit ServicesTechnical Support Audit and Control Public Relations DB & Operations Card Production www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 22
  29. 29. Organisational Issues – Emirates ID Structure Board of Directors Planning DG Office Quality Planning and Director General Quality Legal Advisor Internal Audit Deputy Population Registration HR and HR and ICTNetwork & Telecom 80 % Register Identity and PR Centres Abu Dhabi Finance Finance Budgeting Budgeting Administration Administration HR HR Applications ofGCC Register Dubai & North UAE & management Purchasing Purchasing Cash and Payable Cash and Payable Info. Security time Residents Register Accounts and Audit Accounts and Audit Services ServicesTechnical Support Audit and Control Public Relations Public Relations DB & Operations Card Production www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 22
  30. 30. Organisational Issues – Emirates ID Structure Board of Directors Planning DG Office Quality Planning and Director General Quality Legal Advisor Internal Audit Deputy Population Registration HR and 80 % ICT FinanceNetwork & Telecom Register Identity and PR Centres Abu Dhabi 20% Budgeting Administration HR Applications Core UAE & GCC Register Dubai & North Support Cash and Payable Purchasing Info. Security Residents Register Accounts and Audit ServicesTechnical Support Functions Audit and Control Functions Public Relations DB & Operations Card Production www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 23
  31. 31. Organisational Issues – Emirates ID Structure Board of Directors Outsourced Planning Quality Planning and Quality Director General DG Office Internal Audit ERP System Legal Advisor Deputy HR Function Payroll Population Registration HR and HR and ICT Finance Finance Register Centres Administration AdministrationNetwork & Telecom FocusIdentity and PR Abu Dhabi Budgeting Budgeting HR HR Applications Personal, Register UAE & GCC Dubai & North Cash and Payable Cash and Payable Purchasing Purchasing Performance Info. Security Residents Register Accounts and Audit Accounts and Audit Services Services DevelopmentTechnical Support Audit and Control Public Relations Public Relations DB & Operations Card Production www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 24
  32. 32. e-Government Transformation Certificate Authority (CA) Service Providers Integrated Delivery Service platform for Delivery Channels eGov Applications (IDEA) Citizens Web Portal www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved 25
  33. 33. Emirates Identity AuthorityNational Vision ... For Better FutureOur Vision: To be a role model and reference point in proofing individual identity and buildwealth informatics that guarantees innovative and sophisticated services for the benefit of UAEThank you www.emiratesid.ae © 2009 Emirates Identity Authority. All rights reserved Dr. Ali M. Al-Khouri Director General, Emirates Identity Authority United Arab Emirates ali.alkhouri@emiratesid.ae

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