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We build the future economy                        Key Note:                                                            Id...
Agenda                                                    • Introduction: Emirates Identity Authority                     ...
Agenda                                                    • Introduction: Emirates Identity Authority                     ...
About Emirates Identity Authority                                                                                         ...
About Emirates Identity Authority                                                                                         ...
Global Drivers of Modern Identity SystemsFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identi...
UAE Program: Key ObjectivesFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. ...
Agenda                                                    • Introduction: Emirates Identity Authority                     ...
Setting Directions ?Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All rig...
Key Strategic ComponentsFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All...
Strategic Plan 2010-2013Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All...
Strategic Plan 2010-2013                           Population                                                      Infrast...
Agenda                                                    • Introduction: Emirates Identity Authority                     ...
Strategic Plan 2010-2013                           Population                                                      Infrast...
Enrolment ProcessFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All rights...
Strategic Initiatives: Enrolment Process Reengineering              •                  Business Process Re-Engineering    ...
More than                         [60]   Registration Centers                             across the countryFederal Author...
Strategic Initiatives              • Integration Platform              • Online Validation Gateway                        ...
Integration Platform                           Keeping Population Register up to date                                 Supp...
Integration Platform ArchitectureFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Autho...
ID Card: Not just another plastic card !Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identit...
Validation Gateway Services                                                                                               ...
Validation Gateway General ArchitectureFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity...
Validation Gateway General ArchitectureFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity...
Digital Economy: what is it ?                                                   … the Digital Economy is an               ...
Digital Economy: Critical ConsiderationsFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identit...
Infomediaries role in electronic transactions ...Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirate...
Agenda                                                    • Introduction: Emirates Identity Authority                     ...
Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All rights reserved
Technicality …Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All rights re...
Scope Creep …                                                         • “… adding features and functionality (project scop...
Business Operating Model …              Current Focus                                                                     ...
Choice of Biometrics ….       False Acceptance              Vs.        False Rejection            • Fingerprints          ...
SDK – Tool KitFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All rights re...
SDK – Tool Kitthe UAE Government has taken the lead to develop and distribute              the toolkit for the ID card int...
SDK – Tool Kit                      Dubai Courts: the use of card readers                                       shortened ...
SDK – Tool Kit                       Study1:   Readers will yearly save 2 million working days                      Study ...
Dimensions of eBusiness PerformanceFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Aut...
Management…Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All rights reser...
Famous Triangles !Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All right...
Organisation Focus Pillars …Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority....
Excellence CriteriaFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All righ...
The New Players in Government Business …Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identit...
Customer Service Development InitiativeFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity...
Change Management …Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All righ...
What do you see ? …Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All righ...
Building Blocks of Change Phases …Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Auth...
Organisation Productivity during Change …                                                                                 ...
Performance Management …Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All...
Balance ScoreCard [Performance Monitoring]…Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Iden...
Monitoring tool …      Leadership uses Balance       Scorecard to monitor    organisational performance.  Strategy Support...
Dr. Ail M. Al-KhouriDirector General | Emirates Identity Authority |United Arab Emirates |ali.alkhouri@emiratesid.ae | www...
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Identity Management Infrastructure in the UAE

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Al-Khouri, A.M. (2012) 'Identity Management Infrastructure in the UAE', FutureGov Forum, February 21-22, Jakarata, Indonesia.

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Identity Management Infrastructure in the UAE

  1. 1. We build the future economy Key Note: Identity Management Infrastructure United Arab Emirates Date: Tuesday – 21 February 2012 Time: 1:40 PM Venue: Shangri-La Jakarta, IndonesiaFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2010 Emirates Identity Authority. All rights reserved
  2. 2. Agenda • Introduction: Emirates Identity Authority • Strategic Plan 2010-2013 • Strategic Initiatives • Reflections and Learned LessonsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  3. 3. Agenda • Introduction: Emirates Identity Authority Emirates Identity Authority • Strategic Plan 2010-2013 • Strategic Initiatives • Reflection and Learned LessonsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  4. 4. About Emirates Identity Authority Emirates Identity Authority is an independent federal government organization, established by the presidential decree no. (2) in 2004, tasked to develop a national identity management infrastructure for the government of the United Arab Emirates. The infrastructure is envisaged to support e-government progress and strategic planning and decision making in the country. One of the key components of the infrastructure includes producing national identity cards to all population in the country; citizens and legal residents, that will act as the primary means through which people’s identities will be identified and authenticated (i.e., through a unique identification number, smart card, and biometrics).Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  5. 5. About Emirates Identity Authority Emirates Identity Authority is an independent federal government organization, established by the presidential decree no. (2) in 2004, tasked to develop a national identity management infrastructure for the government of the United Arab Emirates. The infrastructure is envisaged to support e-government progress and strategic planning and decision making in the country. One of the key components of the infrastructure includes producing national identity cards to all population in the country; citizens and legal residents, that will act as the primary means through which people’s identities will be identified and authenticated (i.e., through a unique identification number, smart card, and biometrics).Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  6. 6. Global Drivers of Modern Identity SystemsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  7. 7. UAE Program: Key ObjectivesFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  8. 8. Agenda • Introduction: Emirates Identity Authority • Strategic Plan 2010-2013 • Strategic Initiatives • Reflection and Learned LessonsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  9. 9. Setting Directions ?Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  10. 10. Key Strategic ComponentsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  11. 11. Strategic Plan 2010-2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  12. 12. Strategic Plan 2010-2013 Population Infrastructure Developing Organisational Enrolment Development Applications SystemsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  13. 13. Agenda • Introduction: Emirates Identity Authority • Strategic Plan 2010-2013 • Strategic Initiatives • Reflection and Learned LessonsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  14. 14. Strategic Plan 2010-2013 Population Infrastructure Developing Organisational Enrolment Development Applications SystemsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  15. 15. Enrolment ProcessFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  16. 16. Strategic Initiatives: Enrolment Process Reengineering • Business Process Re-Engineering • Capacity Increase: 30,000 a day • Linking Enrolment to Services • Linking Enrolment to Residency issuance for expats Population Enrolment 5.8 Infrastructure Development Developing Million enrolled. Applications Organisational Systems In contrast of: 1.2 million people were enrolled from 2005 to 2009.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  17. 17. More than [60] Registration Centers across the countryFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  18. 18. Strategic Initiatives • Integration Platform • Online Validation Gateway Population Infrastructure Developing Organisational Enrolment Development Applications SystemsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  19. 19. Integration Platform Keeping Population Register up to date Support Decision MakingFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  20. 20. Integration Platform ArchitectureFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  21. 21. ID Card: Not just another plastic card !Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  22. 22. Validation Gateway Services Strategic initiative designed to support Primary Goals the development of digital & knowledge • Authenticating ID card holders economy in the UAE… and envisaged • ID Validation to introduce a radical change in how G2C services • Digital Signature and Time Stamp are provided both in Public and Private sectors.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  23. 23. Validation Gateway General ArchitectureFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  24. 24. Validation Gateway General ArchitectureFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  25. 25. Digital Economy: what is it ? … the Digital Economy is an Information and Knowledge-Based Economy “The new source of power is not money in the hands of a few but information in the hands of many” John NaisbittFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  26. 26. Digital Economy: Critical ConsiderationsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  27. 27. Infomediaries role in electronic transactions ...Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  28. 28. Agenda • Introduction: Emirates Identity Authority • Strategic Plan 2010-2013 • Strategic Initiatives • Reflection and Learned LessonsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  29. 29. Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  30. 30. Technicality …Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  31. 31. Scope Creep … • “… adding features and functionality (project scope) without addressing the effects on time, costs, and resources, or without customer approval.” (PMBOK) • “is the piling up of small changes that by themselves are manageable, but in aggregate are significant.” http://management.about.com/cs/projectmanagement/a/PM101.htm “the change in a projects scope after the project work has started. Typically, the scope expands by the addition of new features to an already approved feature list.” http://www.mariosalexandrou.com/definitio n/scope-creep.aspFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  32. 32. Business Operating Model … Current Focus Long Term FocusedFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  33. 33. Choice of Biometrics …. False Acceptance Vs. False Rejection • Fingerprints • Iris Recognition • Facial RecognitionFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  34. 34. SDK – Tool KitFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  35. 35. SDK – Tool Kitthe UAE Government has taken the lead to develop and distribute the toolkit for the ID card integration. In Europe, Malaysia and South Korea that are major users ofnational ID cards and PKI, the toolkit and ID card integration is left to the service and solution providers . Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  36. 36. SDK – Tool Kit Dubai Courts: the use of card readers shortened data entry process from 10 minutes to 5 seconds.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  37. 37. SDK – Tool Kit Study1: Readers will yearly save 2 million working days Study 2: PKI authentication yearly savings $1 trillionFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  38. 38. Dimensions of eBusiness PerformanceFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  39. 39. Management…Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  40. 40. Famous Triangles !Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  41. 41. Organisation Focus Pillars …Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  42. 42. Excellence CriteriaFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  43. 43. The New Players in Government Business …Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  44. 44. Customer Service Development InitiativeFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  45. 45. Change Management …Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  46. 46. What do you see ? …Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  47. 47. Building Blocks of Change Phases …Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  48. 48. Organisation Productivity during Change … Wish for immediate successFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  49. 49. Performance Management …Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  50. 50. Balance ScoreCard [Performance Monitoring]…Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  51. 51. Monitoring tool … Leadership uses Balance Scorecard to monitor organisational performance. Strategy Support Office was established to follow up on strategic and operational KPIs, and the 3Es: Efficiency, Effectiveness, Efficacy.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  52. 52. Dr. Ail M. Al-KhouriDirector General | Emirates Identity Authority |United Arab Emirates |ali.alkhouri@emiratesid.ae | www.emiratesid.aeFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

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