Help File Proposal

Help File Process Change Proposal Incident Management, GOIS

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Alternative to Existing Help File ,[object Object],[object Object],Table of Contents: (dropdown headers and subheadings) Search Field: (agents can do keyword searches) Feedback Link: (direct link to content owners)

Web-based Solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

XML Technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

XML Technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Updates ,[object Object],[object Object],[object Object],No action required from end user to complete update

Article Feedback Submission ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Several Advantages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

.NET Framework ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Streamlining and Cost Savings ,[object Object],[object Object],[object Object],[object Object]

Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Help File Proposal

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Editor's Notes