Views on industry drivers and how GFI MAX is developing to respond to them and support our customers in the evolving landscape of Managed Services

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2013 and GFI MAX
Dr Alistair Forbes
General Manager, GFI MAX

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INDUSTRY TRENDS
AND DRIVING FORCES

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MSP Market Trends
Cloud
Platforms
Tsunami
Service
Packages
Mobile Security

4. 4
Managed Services Offered

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Who are the customers?

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What’s in a word …

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GFI MAX STRATEGY
AND APPROACH

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Find out what your customer wants and find a way to
give it to them …

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Sometimes there’s just a better way …

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Not everyone will play by the same rules …

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Taking a broader view

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PLATFORMS

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Platform Market Share

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Platform Coverage - Linux

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Platform Coverage - Linux

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Platform Coverage - Macintosh

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Platform Coverage - Virtualization

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INTEGRATIONS

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Integrations

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SECURITY

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Major Sources of Compromise

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CLOUD

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Customer Awareness

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Key Customer Insights
Source: Edge Strategies survey commissioned by Microsoft
Corp., “SMB Business in the Cloud 2012,” Feb. 8, 2012

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All Sizes of Customer

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How Far Have Customers Got?

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Growth Companies Moving to the Cloud

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Cloud Motivators for SMBs

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Drivers to Cloud

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Types of Cloud Services

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Who needs an MSP for the cloud?

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Why Use an MSP

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What will the MSPs Deliver?

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Changing Role in the Cloud

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Areas of Revenue Opportunity

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Challenges to Profitability

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Cloud Service Offered

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Cloud Vendors Used by MSPs

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Cloud Infrastructure - “From the outside in …”
» Application and database services
performance and availability monitoring
» Transaction testing
» Load testing
» Penetration testing
» Utilisation of service instances
» Utilisation and growth rates of
storage capacity

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Cloud applications – “From the inside out …”
» Real-world user experience
monitoring
» Service availability
» Monitoring of service usage,
e.g. users, mailboxes, etc.
» Integration points

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Practical application scenarios
» Use it now with customers who have an online presence
□ Online retail, customer service, patient portal
» Use it as a prospecting tool
□ Monitor the web presence of new prospects, demonstrate understanding of
their business and differentiate from other MSPs
» Monitor your own and your competitors’ web site
□ Demonstrate your own superior capabilities
» Develop new service lines
□ Load testing, penetration testing, etc.

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MOBILE

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The World is Going Mobile

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Mobile Platforms

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Mobile Strategy Focus

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Concerns about Mobile

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Mobile Security Measures

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GFI MAX MDM Functionality

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iOS MDM Features

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5 Key Capabilities for MDM

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MSP Needs from MDM

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Mobile Device Management Functionality

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MDM Development and Launch Plans
» Platform coverage
□ iOS and Blackberry functionality
□ Tablet Support
» Provisioning ease of use
» Enable testing using current standalone UI
» Integration into MAX RM
» Full service launch

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MSP Market Trends
Cloud
Platforms
Tsunami
Service
Packages
Mobile Security

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REPORTING

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Brightgauge – Third Party Reporting

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THANK YOU