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Leadership by Example - A Case Study.pdf


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Leadership by Example - A Case Study.pdf

  1. 1. ==== ====get this product with special price at :http://www.amazon.com/gp/product/B003PMEF1U?tag=pdf-marketing-20==== ====Mark is a sales manager of a housing company. As the company prepares to launch a large scalestate of the art residential apartment, plans have been made to carry out an ambitious 72 hourssales initiative, where the sales agent of Marks team will take turns and take positions at variouslocations in the city which enjoys high traffic and aggressively promote the upcoming launch of theapartment, with the goal to achieve sales of eighty percent of the units available.On the day of the launch, however, Mark was no where to be seen. In the eight different locationsof city squares, train stations and shopping complexes, the sales agents were wondering wheretheir manager was, but were still enthusiastic in getting their jobs done and achieving their goalsanyway. At a point in time, the rain came, and resulted in many of the agents to get drench in theprocess, but they still braved the storm and did their job anyway. By the late afternoon, many ofthem were hungry but due to a lack of manpower, still swallowed their hunger and got their jobsdone anyway.Finally, when the long and daunting 72 hours ended, the results of the sales project wasconsolidated, only to discover that the team fell short of 13 units. Rather than being given the twodays of off that the team deserved, Mark summoned the team to his office for a big dressing downfor failing to hit the target. Never once did he commend them for their effort, for braving theweather, for going without food. It turned out that Mark was, all these times, hiding within thecomforts of his office, enjoying its luxurious facilities and monitoring the progress at his ownleisure. Off course he wouldnt comprehend why the team missed the mark. Off course he wouldntrealise the sacrifices that the team made just to get the results they did. Off course he wouldntappreciate the hard work put in.All too often, we hear statements by employees that their bosses "have no clue as to what is goingon". While these sweeping statements may not always be reflective, we can understand why feelas they do, as we contemplate on the case above.Forgan, on the other hand, is a foreman in a construction firm. Forgans team has been runninglate on schedule for completing the piling for their shopping mall project. This has been due to aseries of unfortunate events, including a week of thunderstorm and a delay in the arrival of thesteel bars. The morale of his workers are at rock bottom, as they become increasingly worn outfrom their long hours at work and bleak outlook for finishing the project on time.Being always there with them, Forgan clearly understands their gloom and lack of motivation, yethe knows the serious consequences of being late to complete the project to the team, includingthe possible firing of at least half the members. However, rather than chiding the workers for theirlow productivity, Forgan decided to join in the work himself as he multi-tasks with his role ofsupervision, and does so at full force. Instantly, this allows the workers to come to the revelation
  2. 2. that their supervisor understands their problems, knows their difficulty, and yet is willing bringhimself to their level and fight alongside them. This creates an immense sense of inspiration andrespect, as well as awareness of the severity of the situation, and motivates the team to eventuallycomplete the task by the deadline.Here, we see leadership by example in action. In terms of outcome, leadership by exampleevidently produces a more efficient workforce. In the shoes of our team members, the leadersdetermination may be the reason for them to put in the extra effort to see to mission success.Lucas Lin is a renowned expert in the field of leadership and management. Having held leadershippositions ranging from management executive to operations manager, Lucas is in the primeposition to offer advice on leadership and consulting services to leaders across the hierarchy. Hisyears of experience in leadership render his advice highly sought after. Having served inleadership positions in various organisations, including a country club, a school and the militaryamong others, Lucas developed an intimate knowledge of value-based leadership, which can beapplied to all vocations.Visit Lucas Lin for Timeless Leadership Lessons at http://leadership-lessons.comArticle Source:http://EzineArticles.com/?expert=Lucas_Lin