Payments through Alibaba.com

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While Paypal is generally accepted worldwide as an established transaction gateway, our buyers and sellers required a method of payment specific to the confines of overseas product purchases.
 
And that’s exactly what the combination of AliPay and the Escrow service brings to them.

Here’s a quick run-down of our payment processes.

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Payments through Alibaba.com

  1. 1. While  Paypal  is  generally  accepted   worldwide  as  an  established   transac5on  gateway,  our  buyers  and   sellers  required  a  method  of  payment   specific  to  the  confines  of  overseas   product  purchases.         And  that’s  exactly  what  the   combina5on  of  AliPay  and  the  Escrow   service  brings  to  them.       Here’s  a  quick  run-­‐down  of  our   payment  processes.   Payments  through   Alibaba.com   1  
  2. 2. Our  Escrow  service  is  powered  by  Alipay.com,  a  leading  third-­‐party  online  payment  plaGorm   from  the  Alibaba  Group.     For  Buyers:   •  Pay  securely  with  your  credit  card  without  exposing  your  details.  We  only  release  payment   to  the  supplier  aIer  you  confirm  delivery  of  your  order.     •  When  paying  online,  your  details  are  protected  by  VeriSign  SSL  encryp5on  (the  highest  level   of  protec5on  commercially  available).   For  Suppliers:   •  Escrow  verifies  the  credit  card  details  for  every  transac5on.  You  will  only  be  asked  to  ship   the  order  aIer  we  confirm  payment  is  received.     AliPay  and  Escrow   2   ©  Alibaba.com  Hong  Kong  Limited  –  Payments  through  Alibaba.com    
  3. 3. 3   So  why  use  Escrow?   1   Safe  transacBons   For  Express  Air  Shipment,  payment  will   be  released  aIer  your  order  is  received   in  sa5sfactory  condi5on.     For  Sea  Freight,  payment  will  be  released   aIer  you  confirm  that  your  order  has   been  shipped  out.     2   Safe  transacBons   Our  Escrow  service  uses  industry-­‐leading   VeriSign  encryp5on  to  ensure  safe  online   security.     To  further  protect  your  credit  card  and   bank  informa5on,  we  never  directly   connect  our  firewall-­‐protected  servers  to   the  Internet.     3   Fast  &  Easy  Services   For  Express  Air  Shipment,  you  can  track   your  order  at  any  stage  of  delivery  using   a  unique  tracking  number  from  the   shipping  company's  website.     Currently,  we  support  the  following   leading  shipping  companies:  DHL,  UPS,   EMS,  TNT,  FedEx,  SF  Express,  China  Post   and  Hong  Kong  Post.     4   Personalised  service   For  Sea  Freight,  a  dedicated  service   representa5ve  will  be  assigned  to  your   order  from  the  beginning  5ll  the  end  of   the  trading  process.     ©  Alibaba.com  Hong  Kong  Limited  –  Payments  through  Alibaba.com    
  4. 4. 4   5   Dispute  resoluBon   Express  Air  Shipment:     •  If  the  item  that  was  delivered  to  you  is  not  what  you  ordered  or  if  the  delivery  did  not   arrive  30  days  aIer  the  supplier  confirmed  shipment,  please  contact  the  supplier   immediately.     •  You  can  also  open  a  Dispute  by  submi`ng  a  Refund  Request.   •  If  no  agreement  is  reached,  Alibaba.com  will  commence  media5on.     •  Alibaba.com  will  contact  both  par5es  and  mediate  based  on  the  evidence  provided.     •  All  decisions  made  by  Alibaba.com  are  final.   Sea  Freight:     •  If  dispute  arises  during  any  stage  of  the  transac5on,  Alibaba.com  encourages  both  the   buyer  and  supplier  to  seble  the  dispute  through  amicable  nego5a5ons.     •  If  no  agreement  is  reached,  Alibaba.com  will  contact  both  par5es  and  mediate  based   on  the  evidence  provided,  with  all  decisions  made  by  Alibaba.com  being  final.       About  Alibaba.com       Alibaba.com  (HKSE:  1688.HK)  is  the  global  leader  in  e-­‐commerce  for  small  businesses  and  the  flagship  company  of  Alibaba  Group.  Founded  in     1999,  Alibaba.com  makes  it  easy  for  millions  of  buyers  and  suppliers  around  the  world  to  do  business  online.       Please  do  check  out  these  free  resources  and  let  us  know  any  other  tools  you’re  using  or  would  like  to  see  on  Alibaba.com.     As  always,  we’re  here  to  help  you  with  your  online  sourcing  and  trading  as  much  as  we  can,  so  if  you  have  a  question  just  ask.   ©  Alibaba.com  Hong  Kong  Limited  –  Payments  through  Alibaba.com    
  5. 5. 5   Facebook:  Facebook  has  over  10  million  ac5ve  Australian  users  per  month  so  becoming  an  ac5ve  par5cipant  with  the  Alibaba  Facebook  Page  will   have  benefits  for  any  proac5ve  business. The  Alibaba  Facebook  Page  boasts  instant  downloads  of  the  Business  Starter  Kit  for  sourcing  products  and  finding  quality  suppliers.  You’re  able  to   view  videos,  Alibaba  Upcoming  Events,  member  tes5monials  and  exclusive  promo5ons  and  event  invites. LinkedIn:  The  LinkedIn  Alibaba  Group  will  connect  like-­‐minded  members,  provide  a  new  stream  of  poten5al  suppliers  and  foster  stronger  rela5onships   with  exis5ng  members.  The  Group  allows  members  to  expand  into  their  professional  LinkedIn  network,  using  an  already  trusted  global  brand. TwiOer:  Get  fast  and  instant  facts  from  Alibaba,  by  following  our  Twiber  profile  alibaba_aus We’ll  be  ‘twee5ng’  our  own  flavour  of  AliFacts  with  useful  and  helpful  reminders  for  your  Australian  on-­‐line  experience  in  buying  and  supplying. Here’s  a  recent  ‘tweet’  highligh5ng  what  a  local  Adelaide  business  is  doing:  “An  Adelaide  hair  salon  is  using  Alibaba.com  to  grow  its  business  &   help  cancer  pa<ents  look  &  feel  their  best  h?p://ow.ly/629r8“ YouTube:  The  Alibaba  Australia  YouTube  Video  Channel  is  a  growing  member  showcase  of  success  stories  and  tes5monials.  To  get  a  taste  of  the  sort  of   member  stories  you  could  also  be  a  part  of,  check  out  THIS  VIDEO.   Par5cipa5ng  allows  for  expanding  your  market  reach  and  to  tell  the  world  about  your  products  and  services. Join  Together  For  Greater  Success Alibaba  is  firmly  dedicated  to  rapid  growth  within  the  Australian  market  and,  more  importantly,  our  partnerships  with  Australian  members. Like  any  strong  and  long-­‐term  business  rela5onship,  your  success  is  our  success.   Please  do  check  through  each  of  the  Alibaba  Social  Channels  we  have  put  together  and  join  those  that  align  to  your  business  and  personal  objec5ves.   Can  We  Spread  Your  Word  Too? If  you  have  a  successful  sourcing  /  business  story  to  tell,  we  would  love  to  hear  from  you  via  our  Social  Media  Channels. We  like  to  promote  success  stories  via  Tes5monials,  Press  Releases  and  in  general,  our  Social  Media  Channels  –  please  do  let  us  know  your  story. Alibaba  Blog:  The  Alibaba  AU  Blog  provides  5ps  for  the  online  trading  beginner,  se`ng  up  a  successful  online  business,  advice  in  finding  the  right   products  from  the  right  suppliers  for  your  business  and  informa5on  on  how  best  to  op5mise  your  product  line  and  process. Access  the  latest  trends  and  products  in  Australia’s  online  trading  industry  by  subscribing  to  the  blog.   Alibaba  Australia’s  Social  Media  Channels   ©  Alibaba.com  Hong  Kong  Limited  –  Payments  through  Alibaba.com    

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