Managing Change
Managing Change <ul><li>What do you understand by change? </li></ul><ul><li>Why change? </li></ul><ul><li>What is organiza...
<ul><li>It is not necessary to </li></ul><ul><li>Change, </li></ul><ul><li>Survival  </li></ul><ul><li>is not mandatory.  ...
Change & Change Management <ul><li>Change :  to cause to be different OR to undergo transformation </li></ul><ul><li>Chang...
What is change? <ul><li>What is not happening that should be happening? </li></ul><ul><li>What is happening that should no...
… What is change ? <ul><li>An alteration in people, structure or technology </li></ul><ul><li>Forces of change </li></ul><...
What is Change Management ? Source: Management by Stephen P. Robbins
The Change Process Source: Management by Stephen P. Robbins
Driving & Restraining Forces
Forms of Resistance <ul><li>Active </li></ul><ul><li>Passive </li></ul>
Six Common Causes <ul><li>The risks outweigh the benefits </li></ul><ul><li>The change process was handled badly </li></ul...
Why Change Fail ? <ul><ul><li>No sense of urgency. </li></ul></ul><ul><ul><li>No powerful guiding coalition. </li></ul></u...
Why People Resist Change? (1/2) <ul><ul><li>Lack of trust. </li></ul></ul><ul><ul><li>Fear of the unknown. </li></ul></ul>...
<ul><li>Six Losses / Barriers </li></ul><ul><ul><li>Loss of Control, comfort zone, and routines </li></ul></ul><ul><ul><li...
How to Reduce Resistance? <ul><li>Education and communication </li></ul><ul><li>Participation </li></ul><ul><li>Facilitati...
<ul><li>Committed and ready </li></ul><ul><li>Committed, but not ready </li></ul><ul><li>Uncommitted and not ready </li></...
Change  &  Transition
<ul><li>It’s transition,  not   change  that people resist. </li></ul><ul><li>WILLIAM BRIDGES </li></ul>
Change Vs Transition
Implications
The Missing Piece
Characteristics of Public Sector Reform Initiatives <ul><li>Deliberate planned change </li></ul><ul><li>Innovation and imp...
The PS21 Approach
Q & A
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Change management

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Change management

  1. 1. Managing Change
  2. 2. Managing Change <ul><li>What do you understand by change? </li></ul><ul><li>Why change? </li></ul><ul><li>What is organizational change? </li></ul><ul><li>Is change mandatory? </li></ul><ul><li>Why people resist change? </li></ul><ul><li>How resistance might be managed? </li></ul>
  3. 3. <ul><li>It is not necessary to </li></ul><ul><li>Change, </li></ul><ul><li>Survival </li></ul><ul><li>is not mandatory. </li></ul><ul><li>~ W. Edwards </li></ul>
  4. 4. Change & Change Management <ul><li>Change : to cause to be different OR to undergo transformation </li></ul><ul><li>Change management : a systematic approach to dealing with change, both from the perspective of an organization and on the individual level </li></ul><ul><li> “ The amount of change that the leadership of an organisation desires must be balanced with the amount the organisation is capable of handling.&quot; </li></ul>
  5. 5. What is change? <ul><li>What is not happening that should be happening? </li></ul><ul><li>What is happening that should not be happening? </li></ul><ul><li>What is happening that could happen better? </li></ul><ul><ul><ul><ul><ul><li>(contd…) </li></ul></ul></ul></ul></ul>
  6. 6. … What is change ? <ul><li>An alteration in people, structure or technology </li></ul><ul><li>Forces of change </li></ul><ul><ul><li>External </li></ul></ul><ul><ul><li>Internal </li></ul></ul><ul><li>Change agents </li></ul><ul><ul><li>People who act as catalysts and manage the change process </li></ul></ul>
  7. 7. What is Change Management ? Source: Management by Stephen P. Robbins
  8. 8. The Change Process Source: Management by Stephen P. Robbins
  9. 9. Driving & Restraining Forces
  10. 10. Forms of Resistance <ul><li>Active </li></ul><ul><li>Passive </li></ul>
  11. 11. Six Common Causes <ul><li>The risks outweigh the benefits </li></ul><ul><li>The change process was handled badly </li></ul><ul><li>The change will fail </li></ul>
  12. 12. Why Change Fail ? <ul><ul><li>No sense of urgency. </li></ul></ul><ul><ul><li>No powerful guiding coalition. </li></ul></ul><ul><ul><li>No compelling vision. </li></ul></ul><ul><ul><li>Failure to communicate the vision. </li></ul></ul><ul><ul><li>Failure to empower others to act. </li></ul></ul><ul><ul><li>Failure to celebrate short-term wins. </li></ul></ul><ul><ul><li>Failure to build on accomplishments. </li></ul></ul><ul><ul><li>Failure to institutionalize results. </li></ul></ul>
  13. 13. Why People Resist Change? (1/2) <ul><ul><li>Lack of trust. </li></ul></ul><ul><ul><li>Fear of the unknown. </li></ul></ul><ul><ul><li>Lack of good information. </li></ul></ul><ul><ul><li>No reasons to change. </li></ul></ul><ul><ul><li>Lack of resources. </li></ul></ul><ul><ul><li>Bad timing. </li></ul></ul><ul><ul><li>Habit. </li></ul></ul>
  14. 14. <ul><li>Six Losses / Barriers </li></ul><ul><ul><li>Loss of Control, comfort zone, and routines </li></ul></ul><ul><ul><li>Loss of Relationship, influence, power </li></ul></ul><ul><ul><li>Loss of Security. </li></ul></ul><ul><ul><li>Loss of Competency (skills, not able) </li></ul></ul><ul><ul><li>Loss of Identity </li></ul></ul><ul><ul><li>Loss of Face </li></ul></ul>Why People Resist Change? (2/2)
  15. 15. How to Reduce Resistance? <ul><li>Education and communication </li></ul><ul><li>Participation </li></ul><ul><li>Facilitation and support </li></ul><ul><li>Negotiation </li></ul><ul><li>Manipulation and cooptation </li></ul><ul><li>Selection of people who accept change </li></ul><ul><li>Coercion </li></ul>
  16. 16. <ul><li>Committed and ready </li></ul><ul><li>Committed, but not ready </li></ul><ul><li>Uncommitted and not ready </li></ul>Change Readiness Matrix
  17. 17. Change & Transition
  18. 18. <ul><li>It’s transition, not change that people resist. </li></ul><ul><li>WILLIAM BRIDGES </li></ul>
  19. 19. Change Vs Transition
  20. 20. Implications
  21. 21. The Missing Piece
  22. 22. Characteristics of Public Sector Reform Initiatives <ul><li>Deliberate planned change </li></ul><ul><li>Innovation and improvement </li></ul><ul><li>Cope with uncertainties </li></ul><ul><li>Both a technical and political process </li></ul><ul><li>Specific institutional change or system-wide </li></ul><ul><li>Means to an end, not an end in itself </li></ul><ul><li>involves a combination of strategies and approaches </li></ul>
  23. 23. The PS21 Approach
  24. 24. Q & A

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