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PREDICTIVE MAINTENANCE AND REMOTE ASSISTANCE: JOULEHUB DIGITAL TRANSFORMATION

A real use case in JOULEHUB for DIGITAL TRANSFORMATION applied to INDUSTRY SECTOR

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PREDICTIVE MAINTENANCE AND REMOTE ASSISTANCE: JOULEHUB DIGITAL TRANSFORMATION

  1. 1. DIGITAL TRANSFORMATION IN INDUSTRIAL AUTOMATION JOULEHUB GMBH – Alessandro Graps – Stefano Tempesta
  2. 2. © JOULEHUB GmbH – info@joulehub.com Agenda • JOULEHUB • Introduction to Digital Industry • Digitalization and integration of value chains • Digitalization of products and services • Problems • JOULEHUB Projects: Real Use Cases • Q&A
  3. 3. © JOULEHUB GmbH – info@joulehub.com Presenters • CEO JOULEHUB • Email: a.graps@joulehub.com • LinkedIn: https://www.linkedin.com/in/aless andrograps Alessandro Graps • Partner JOULEHUB AUD • Email: s.tempesta@joulehub.com • LinkedIn: https://www.linkedin.com/in/stefa notempesta/ Stefano Tempesta
  4. 4. © JOULEHUB GmbH – info@joulehub.com Facts and Figures  Microsoft Dynamics since 2004  Robotics and Electronics projects  Automotive, Packaging, Avio, Energy markets  Electronics equipment mass production  Switzerland: Luzern (Headquarters)  Italy: Bologna - Taranto  Australia: Melbourne Company Locations Core Business  Digital Transformation: 4.0  Integrators  Electronics  Robotics  Mechatronics  R&D
  5. 5. © JOULEHUB GmbH – info@joulehub.com INTRODUCTION AT THE DIGITAL INDUSTRY
  6. 6. © JOULEHUB GmbH – info@joulehub.com REACT OR PREVENT?
  7. 7. © JOULEHUB GmbH – info@joulehub.com WHAT IS PREDICTIVE MAINTENANCE? A SURVEY 'Watching systems carefully, exchanging cheap parts before they break and track faults' 'Prevents a 3am call out’ 'A huge relief'
  8. 8. © JOULEHUB GmbH – info@joulehub.com WHAT DO WE MEAN BY PREDICTIVE MAINTENANCE? • MONITORING EQUIPMENT TO AVOID FUTURE FAILURE • SCHEDULE MAINTENANCE WHEN IT’S NEEDED • IDENTIFY THE ROOT CAUSE OF ISSUES • HOW? • PREDICTIVE MODEL AND SENSOR DATA • DEPLOYNG TO THE EQUIPMENT AND CLOUD
  9. 9. © JOULEHUB GmbH – info@joulehub.com WHY PREDICTIVE MAINTENANCE? LOWER MAINTENANCE COSTS EXTENDEND EQUIPMENT LIFE REDUCE DOWNTIME IMPROVED PRODUCTION LOWER RISK EXPOSURE RECOVER LOST REVENUE
  10. 10. © JOULEHUB GmbH – info@joulehub.com PROBLEMS TO SOLVE Interaction with machines Long troubleshooting times High travel costs Distant or inaccessible places Information requirements in real time 100% efficiency at all times Machinery stopped due to problems or controls Active processes 24H Efficient maintenance High maintenance costs
  11. 11. © JOULEHUB GmbH – info@joulehub.com PROBLEMS TO SOLVE Remote after-sales support Direct interaction with machines Active communication with machines Proactive controls Machines that configure themselves Increased efficiency AdHoc support only when needed and programmed
  12. 12. © JOULEHUB GmbH – info@joulehub.com Microsoft Dynamics 365
  13. 13. © JOULEHUB GmbH – info@joulehub.com AZURE AI
  14. 14. © JOULEHUB GmbH – info@joulehub.com DIGITAL TRANSFORMATION PROCESSES
  15. 15. © JOULEHUB GmbH – info@joulehub.com Technicians Operations IoT Devices PREDICTIVE SERVICE «JUST IN TIME» PiJuice
  16. 16. © JOULEHUB GmbH – info@joulehub.com Technicians Operations IoT Devices START WITH SENSOR: MONITORING AND ANALYZING DATA FROM IOT
  17. 17. © JOULEHUB GmbH – info@joulehub.com INDUSTRIAL REVOLUTION MEETS DIGITAL TRANSFORMATION
  18. 18. © JOULEHUB GmbH – info@joulehub.com
  19. 19. © JOULEHUB GmbH – info@joulehub.com Microsoft Azure IOT Suite & Cortana Intelligence HOW TO TURN INTO THE DIGITAL AGE?
  20. 20. © JOULEHUB GmbH – info@joulehub.com Technicians Operations IoT Devices NEXT STEP: ANALYSIS TRIGGERS SERVICE ACTION
  21. 21. © JOULEHUB GmbH – info@joulehub.com Microsoft Dynamics 365 Microsoft Azure IOT Suite & Cortana Intelligence HOW TO TURN INTO THE DIGITAL AGE?
  22. 22. © JOULEHUB GmbH – info@joulehub.com
  23. 23. © JOULEHUB GmbH – info@joulehub.com Microsoft Dynamics 365 Microsoft Azure IOT Suite & Cortana Intelligence HOW TO TURN INTO THE DIGITAL AGE?
  24. 24. © JOULEHUB GmbH – info@joulehub.com Connected service Detection of the anomaly with IoT Predictive maintenance Creation of work orders
  25. 25. © JOULEHUB GmbH – info@joulehub.com Technicians Operations IoT Devices SENT RIGHT TECHNICIAN ON TIME
  26. 26. © JOULEHUB GmbH – info@joulehub.com of incoming service requests require field visits and such service visits, require secondary or follow-up visits.26%65% Source: Field service automation trends: Best-in-Class - Aberdeen Group, Dec,2015 IMPROVE SATISFACTION AND PRODUCTIVITY
  27. 27. © JOULEHUB GmbH – info@joulehub.com KNOWLEDGE BASE REPAIR STATUS ALERTHISTORY CASE STATUS REAL-TIME CUSTOMER VIEW REPAIR STATUSREPORTA PROBLEM Broken pump Submit Experienced On duty In the area REAL-TIME CUSTOMER VIEW REAL-TIME CUSTOMER VIEW REPAIR STATUS ADVANTAGES OF THE CONNECTED SERVICE
  28. 28. © JOULEHUB GmbH – info@joulehub.com From: JOULEHUB Hi Barbara! Thanks for your order #43323. We´ve created a work order for your repair request. Find details here
  29. 29. © JOULEHUB GmbH – info@joulehub.com Technicians Operations IoT Devices RESPONSIBILITY OF THE TECHNICIAN
  30. 30. © JOULEHUB GmbH – info@joulehub.com
  31. 31. © JOULEHUB GmbH – info@joulehub.com Microsoft Dynamics 365 Hololens & Skype for Business Microsoft Azure IOT Suite & Cortana Intelligence HOW TO TURN INTO THE DIGITAL AGE?
  32. 32. © JOULEHUB GmbH – info@joulehub.com MICROSOFT HOLOLENS: Remote tech support
  33. 33. © JOULEHUB GmbH – info@joulehub.com • Integration with Dynamics 365 • Portal Self-Service • Community Portal • Portal Self-Service for employees • Portal Partner MICROSOFT PORTAL
  34. 34. © JOULEHUB GmbH – info@joulehub.com POWER BI
  35. 35. © JOULEHUB GmbH – info@joulehub.com JOULEHUB: DIGITAL TRANSFORMATION
  36. 36. © JOULEHUB GmbH – info@joulehub.com
  37. 37. © JOULEHUB GmbH – info@joulehub.com CASE STUDY • Request • Real time telemetry and monitoring the main parts in the machines • 15 sensors (velocity, rotation, temperature, humidity, pressions, etc.) for each machine • Multi platforms machine: C#, Python, C • 80 machines • 3 different locations. 1 MCE • Challenge • Multiple machines, data complex, different variables • Defects monitoring • Defects preventing • Criticity • Difficult to simulate the real situation
  38. 38. © JOULEHUB GmbH – info@joulehub.com 38 INDUSTRIAL CUSTOMERS END CUSTOMERS PARTNERS & DISTRIBUTORS Customer Service Project ServiceField Service Enhanced Case Management Enhanced Time/Expense Recording Enhanced Asset Management Mobile Service Report Enhanced Warranty Management SAP / ERP Integration
  39. 39. © JOULEHUB GmbH – info@joulehub.com Events Collection IoT Platform Action Presentation Sensor Machine Microsoft AZURE IoT Hub Microsoft AZURE Stream Analytics Microsoft AZURE Machine Learning JOULEHUB EXPERIENCE Service Process Live Telemetry DashboardJOULEHUB EXP Field Gateway ARCHITECTURE
  40. 40. © JOULEHUB GmbH – info@joulehub.com EVENTS Events • System 4.0 • Device equipped with Sensors • Sensors produce data • Sensors Collection IoT Platform Action Presentation
  41. 41. © JOULEHUB GmbH – info@joulehub.com COLLECTION Events • JOULEHUB MultiProcess Interface (OMPI) • Field Gateway • Configurable device and system connectivity • AZURE IoT Hub Connector Collection IoT Platform Action Presentation
  42. 42. © JOULEHUB GmbH – info@joulehub.com IoT PLATFORM Events • Microsoft AZURE Platform • IoT Hub / Stream Analytics / Machine Learning • Cloud Gateway • Collect data • Analyse & interpret data • Anomaly detection • Trigger follow-up process Collection IoT Platform Action Presentation
  43. 43. © JOULEHUB GmbH – info@joulehub.com IoT PLATFORM Events • Microsoft Dynamics 365 • Microsoft Field Service • JOULEHUB Experience • Service Process • Detect, troubleshoot and resolve issues remotly • Automatic case and work order creation • Dispatch technician (manual & automatic) • Mobile app for onsite service Collection IoT Platform Action Presentation
  44. 44. © JOULEHUB GmbH – info@joulehub.com IoT PLATFORM Events • Microsoft Power BI • Telemetry Live Dashboard • Time Series Insights • Browse historical telemetry data Collection IoT Platform Action Presentation
  45. 45. © JOULEHUB GmbH – info@joulehub.com PREDICTIVE MAINTANANCE: TELEMETRY SIMULATION
  46. 46. © JOULEHUB GmbH – info@joulehub.com DATA
  47. 47. © JOULEHUB GmbH – info@joulehub.com ML – DATA ANALYZING
  48. 48. © JOULEHUB GmbH – info@joulehub.com STREAM ANALYTICS - Query
  49. 49. © JOULEHUB GmbH – info@joulehub.com POWER BI / D365 CRM
  50. 50. © JOULEHUB GmbH – info@joulehub.com Q&A
  51. 51. © JOULEHUB GmbH – info@joulehub.com
  52. 52. © JOULEHUB GmbH – info@joulehub.com JOULEHUB info@joulehub.com https://www.joulehub.com SWITZERLAND Schädrütihalde 16 – 6006 Luzern ITALY via Mori 6 40054 Budrio - Bologna via Dante 205 74121 Taranto AUSTRALIA Suite 10, 3 Albert Coates Lane Melbourne, VIC 3000

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