John Newton - Government Without Walls


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Keynote: John Newton - Government Without Walls

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John Newton - Government Without Walls

  1. 1. Government   Without   Walls   @johnnewton   CTO,  Alfresco   Washington,  DC  Thursday,  January  26,  2012  
  2. 2. Agenda  •  Alfresco  Overview  •  Customer  Profile  in  Government  •  The  Walls  of  Government  •  Breaking  Down  Walls  •  What  Business  is  Doing  •  An  Open  Government  Plan  •  Alfresco  4  and  Open  Government  
  3. 3. Maidenhead, UK Global Headquarters   Atlanta, US Headquarters  Alfresco is the largest open sourcecontent management companyin the world.3 million+ downloads2500+ customers from 55+ countries250+ global channel partners24 consecutive quarters of revenue growthfounded in 2005
  4. 4. What  is  Alfresco?   Document Content Content Social Content DM Management RM DM RM WCM WCM Share Share Platform Platform BP Management Open Content SourceWCM Share Platform BPM Platform Content Web Content Records Services RM WCM Management DM Share RM PlatformWCM BPM Share 4
  5. 5. Government  is  our  largest  business  •  30%  of  Revenue  and  our   Open  Source  Community  •  Federal,  Central,  State,   Regional,  Local  •  Approximately  600   government  customers  •  50/50  split  US  and   Europe  •  AdministraWon,   legislaWon,  finance  and   educaWon  
  6. 6. Some  Government  Customers  
  7. 7. Photo source =
  8. 8. The  flow  of  technology  has   Large  orgs  reversed…   Consumer   SMEs   Home  office   Se]ng  in   moWon  new   forces…  
  9. 9. Unleashing the Consumerization of ITCourtesy  of  John  Mancini  –  
  10. 10. So  what  do  the  most  significant  changes  in  technology  have  to  do  with   government?  
  11. 11. Everything!  
  12. 12. Government  Walls  of  Resistance   •  Walls  around  ParWcipaWon   •  Walls  around  Your  Building   •  Walls  around  Your  PC   •  Walls  around  InnovaWon  and   CollaboraWon   •  Walls  around  InformaWon   and  Content   •  Walls  around  Socware   •  Walls  around  Decisions   •  Walls  around  Budget  
  13. 13. Walls  Around  Data   Courtesy  of  John  Mancini  –    
  14. 14. Walls  Around  Decisions   The  single  point  of  failure  [in   bureaucraWc  decision   making]  results  not  just   from  a  lack  of  Wme  or   resources  or  technology.  It   goes  much  deeper  than  Philip  Tetlock,  U.  Penn  in   that.  Simply  put,  Expert  Poli,cal  Judgment,   professionals  do  not  have  a  Winner  of  the  Woodrow  Wilson  prize  for  best  book   monopoly  on  informaWon  or  on  poliWcs  and  government   experWse  
  15. 15. Walls  Around  Employees  
  16. 16. Walls  Around  Technology   InnovaWon  is  not  emanaWng  from   Washington;  instead,  the   pracWces  of  government  are   increasingly  disconnected  from   technological  innova5on  and  the   opportunity  to  realize  greater  Beth  Simone   ciWzen  parWcipaWon  …  failure  lies  Noveck,  US   in  the  unfamiliarity  with  Deputy  CTO   technology  displayed  by  many   policy  makers  
  17. 17. Is  there  a  way  forward?   Mr. Obama! Tear down these walls!!!
  18. 18. The  Power  of  the  Crowd  “Diversity  trumps  ability”  –  this  is  a  mathemaWcal  truth,  not  a  feel-­‐good  mantra.   –  Scol  Page,  University  of  Michigan  in  The  Difference  
  19. 19. The  power  of  transparency  Open  source:    “Many  eyes  make  all   bugs  shallow”  Government  2.0:    “Many  eyes  make  all   pork  visible”  Open  Government  is  the  evoluWon  of    Open  Systems  Open  Standards  &  Open  Source   Tim  O’Reilly  
  20. 20. Open  Government  DirecWve   “My  AdministraWon  is  commiled  to   creaWng  an  unprecedented  level  of   openness  in  government.  We  will   work  together  to  ensure  the  public   trust  and  establish  as  system  of   transparency,  public  parWcipaWon,   and  collaboraWon.  Openness  will   strengthen  our  democracy  and  President   promote  efficiency  and  Barack  Obama,   effecWveness  in  government.”  Jan  21,  2009  
  21. 21. NASA’s  Open  Government  Plan   “No  one  is  an  expert  in   Open  Government.  We  are   taking  an  experimental  and   scienWfic  approach  to  Open   Government.  It  will   transform  NASA  into  a   more  transparent,   parWcipatory,  and   collaboraWve  Agency  and   ease  our  transiWon  into  a   21st  century  space   program.”  
  22. 22. What  did  NASA  do  right?  •  Policy:  Working  to  make  open  source  socware   development  more  collaboraWve  at  NASA  •  Technology:  Nebula  cloud  plaqorm  to  share  complex  data   sets  with  external  partners  and  public  •  Culture:  A  new  ParWcipatory  ExploraWon  Office  for  more   public  parWcipaWon  •  Targeted  projects  in  staged,  achievable  goals  measured  in  3   months  to  2  years  and  applaud  success  •  Integrate  security,  records  management,  and  random   quality  check  as  basis  of  trust  and  guarantee  public  access  •  Leadership  role  in  •  Constantly  improve  process  in  delivery  of  informaWon  and   public  parWcipaWon  
  23. 23. And  the  benefits?  •  Increase  Agency  transparency  and   accountability  to  external  stakeholders  •  Enable  ciWzen  parWcipaWon  in  NASAs  mission  •  Improve  internal  NASA  collaboraWon  and   innovaWon  •  Encourage  partnerships  that  can  create   economic  opportunity  •  InsWtuWonalize  Open  Government   philosophies  and  pracWces  at  NASA  
  24. 24. The  ulWmate  raWonale  may  be  financial   How are supposed to decide anything?! We have no clue what to cut!!!
  25. 25. The  impetus  has  always  been  there  •  Freedom  of  InformaWon  Act  •  ExecuWve  Order  12958  -­‐  a  uniform  system  for   classifying,  safeguarding,  and  declassifying   naWonal  security  informaWon  •  December  2009  Open  Government  DirecWve  
  26. 26. So  what  are  businesses  doing?  •  In  Social  Business   Systems  •  In  the  Cloud  •  On  Mobile  •  In  Content  •  What  are  the  use   cases  driving   change?  
  27. 27. Social  Business  Systems  •  53%  of  large  organizaWons   Minion527 Verified☑ @HenchGirl289 Meet me•  61%  use  to  increase   after work at Chilis? 1 min ago collaboraWon  between  and   within  teams   HenchGirl289•  31%  using  for  beler  sharing:   @Minion527, you are my bff, but Dr. No has got me on duty again! #POW compeWtor  updates,  technical   2 secs ago soluWons,  etc.  •  Tools  (mostly  content):   –  58%  concurrent  ediWng  or  wiki   –  55%  staff-­‐facing  blogs   –  54%  departmental  forums  or   newsgroups   –  42%  bulleWn  boards   –  28%  acWvity  streams   AIIM  Survey  conducted  February  2011  
  28. 28. Mobile  Support  •  92%  of  Fortune  1000  are  tesWng   or  deploying  iPads  –Tim  Cook,   Apple  10/4  •  22%  providing  mobile  browser   access  to  informaWon  portals  •  68%  provide  no  browser  or   mobile  access  •  Slow  migraWon  a  problem  for   33%  of  largest  orgs.       AIIM  Survey  conducted  February  2011  
  29. 29. Cloud    •  Gartner:  Cloud  is  highest   CIO  priority  •  64%  would  consider  using   a  private  cloud  for  ECM  •  30%  said  public  cloud  is   possible  in  future  •  6%  currently  using   internal  corporate  cloud  •  Set  to  double,  but   outsourced  corporate  set   to  treble  (parWcularly   smaller  orgs.)     AIIM  Survey  conducted  February  2011  
  30. 30. An  Open  Government  Plan  •  Content  as  Consumable  InformaWon  •  Socialize  Content  and  InformaWon  •  IntegraWon  into  the  plaqorms  of  parWcipaWon  •  Cloud  as  a  plaqorm  for  G2CiWzen  and   G2Business  collaboraWon  •  Mobile  for  direct  ciWzen  engagement  •  Open  Source  to  pay  for  all  this  
  31. 31. The  New  Scenarios  Government  to  Business  CollaboraWon   Small  &  Medium  Departments  and  Agencies   Public  InformaWon   Outside  Access  
  32. 32. Content  is  at  the  Core  of  Government   Engagement Results Participation Content is the Explanation Compliance Conversation … Execution Quality
  33. 33. A  Year  of  Hard  Work  and  Accomplishment   Productive Consumer-like More Social “We are excited to join forces with Alfresco to drive the benefits of Social Business Software to our customers. Alfresco provides a proven enterprise content management system.!Jive taps into the Alfresco system to ‘socialize’ the content, facilitate collaboration, and make it available in the activity stream. Access and interaction with Alfresco content becomes seamless in Jive.!!This makes content management more searchable, ratable, likable, Rich Media Connected to Super-scale commentable, and most importantly, more social.” favorite apps - Matt Tucker, Co-Founder and CTO of Jive
  34. 34. Content  is  only  becoming  more   important…  
  35. 35. When  Content  Meets  Social  
  36. 36. What  Does  Social  Content   Management  Mean  PracWcally?  Target Knowledge Consumer-like Integrate to Social Worker User Experience Business SystemsManage Social-rich Publish and Monitor Integrate with Real- Content in Social Channels time Communications
  37. 37. New  User  Experience  New  UI  and  HTML5  enhancements  give  a  consumer-­‐like  experience  to  enterprise  content  management.  
  38. 38. Social  Features  in  Alfresco  4  •  Follow  influenWal  users  •  Status  updates  –  “what  are  you  working  on”  •  “Like”  content  &  sort/search  on  popularity  •  ProacWve  &  customized  noWficaWons  •  New  acWvity  feed  &  dashlets  •  IntegraWon  to  Jive  
  39. 39. Social  Publishing  in  Alfresco  4  •  Content  +  Status  Updates          •  Publish  to  Facebook,  Twiler,  LinkedIn  &  YouTube  right   from  Alfresco   –  Extendable  to  other  channels  (i.e.  Slideshare)  •  Social  becomes  part  of  content  workflow  •  Track  publishing  history  
  40. 40. Social  Content  IntegraWons  DocLib portlet Coming soon! Low-cost, Manage & retain Technologyallows Alfresco Publish and integrated DM content and preview in 3.4Share to show- synch docs Records Mgmt handle workflows Check-out docsup in Liferay or between Jive MS Office® in Alfresco - then, to Google DocsJBoss Portal & Alfresco Integration publish to Drupal for realtime docwith SSO collaboration JSR-168 CMIS CMIS/APIs CMIS RESTful APIAlfresco Platform  
  41. 41. This is a Cloud…41
  42. 42. A  Hybrid  Cloud  SoluWon  and   Content  “Osmosis”   SynchronizaWon  In  the  Cloud   On  Premise  or   Private  Cloud  
  43. 43. New  Use  Cases  Across  100%  of  your   Content  Public  Cloud   On  Premise  
  44. 44. MulW-­‐tenancy  is  the  secret  •  Deploy  on  public   clouds  •  “Rent”  out   uWlizaWon  •  Share  secure   resources  •  Quiesce  resources   when  not  used  •  Provide  a   “Freemium”   service   Credit:  ZDNet,  Michael  Krigsman,   The  Importance  of  mulW-­‐tenancy  
  45. 45. A  Cloud  Connected  Hub  for  your   Content  
  46. 46. The  New  Users  of  Content  Professional  Services   Travelling  Execs   Field  Employees   InspecWon   Healthcare   Secret  Agents  
  47. 47. Mobile  Everything…  
  48. 48. Cook,  Dine,  Snack  Laptop   Tablet   Mobile  Cook  and  Prepare   Dine  or  Consume   Snack  on  the  documents   Content   Info  
  49. 49. Tablet  as  the  New  Workplace  
  50. 50. Alfresco’s  Mobile  Strategy  •  The  right  content  to  the  right  person  on  the  right  device  •  Devices  controlled  by  users,  content  access  controlled  by  company  •  Apps  controlled  by  users  and/or  company,  depending  on  security   needs  •  Emphasize  Tablet  as  the  New  Workplace   PLATFORM   OPEN  STANDARDS   A  robust,  secure   APPS   To  provide  app  choice  –   content   Alfresco  apps   WebDAV  &  CMIS   for  easy  access   management  plaqorm   to  content  &   +   collaboraWon   features;  open   +   Alfresco  Enterprise   source  apps  for   Alfresco  Team   customizaWon  
  51. 51. Open  Source  Model  is  Powerful   Closed Open Customer   Customer  Customer   Media   Recep5on   Sales   Code   Blogger   Product   Developer   Shipping   Mgmt   Customer   Development   Internet-­‐   Developer   Mgmt   Based   (Bugs)   Community   Support   QA   Support   Engineer   Accounts   Marketer   Marke5ng   Partner   Tester   Partner   Partner   Partner  
  52. 52. Forrester:  A  large  US  financial  services   company  saves  $450k  Risk-­‐adjusted  ROI  of  53%  with  payback  in  10  months  
  53. 53. CiWzen  Developers   I  pledge  to  build   cool  applicaWons  in   my  spare  Wme   using  only  the   Cloud  and  some   JavaScript  code!  
  54. 54. Content  as  a  Service  
  55. 55. Open  Source  Records  Management   One-­‐tenth  the  Cost   •  First  ...   –  5015.2  CerWfied  Open  Source  SoluWon   –  CMIS-­‐enabled  RM  SoluWon   •  Designed  for  ‘Ease  of  Use’     –  Rules  processing  for  auto-­‐filing,   metadata  collecWon  and  rendiWon   generaWon   •  Access  from     –  Web  (In  RM  Site  or  from  other  Share   Sites)   –  Email    –  IMAP  Support  SupporWng  Governance,   –  CIFS    –  Shared  Network  Drive   RetenWon,  Compliance   and  Access  
  56. 56. OpportuniWes  •  Improved  decision  making  •  Open  InnovaWon  •  Lower  cost  of  acquisiWon  •  Improved  service  •  Not  a  “gotcha”  reason  •  Adjust  to  new  budget  realiWes  
  57. 57. Alfresco  DirecWons  •  Alfresco  4  is  ready  and  socially  connected  •  Alfresco  Cloud  opens  new  opportuniWes  •  Mobile  and  Tablet  are  the  new  workplace  •  IntegraWng  content  with  you,  your  devices  and   your  whole  world  to  do  great  work  is  our   mission  
  58. 58. Thank  You