CIGNEX Datamatics: Alfresco Integrations in Hospitality and Tourism


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CIGNEX Datamatics: Alfresco Integrations in Hospitality and Tourism

  1. 1.     Alfresco     for     Travel  &  Hospitality           March  20,  2012          Presented  By  Jean  Butzier–  Americas  Field  Programs  Manager,  Alfresco  Mark  Meier  -­‐  Account  Director,  CIGNEX  Datamatics  Michael  Venford  –  Enterprise  CMS  and    Portal  Practice  Director,  CIGNEX  Datamatics    
  2. 2. Agenda   •  Introductions   –  Alfresco,  Open  Source  ECM   –  CIGNEX  Datamatics,  Alfresco  Global  Platinum  Partner       •  About  Alfresco   •  Alfresco  as  IBE  Platform   •  Alfresco  for  Travel  &  Hospitality   •  Case  Study:  Posadas   •  About  CIGNEX  Datamatics   •  Book  Drawing   CIGNEX Datamatics Confidential 2  
  3. 3. Alfresco  is  now  the  largest  open  source   content  management  company  in  the  world  Founded  in  2005,  with  ofPices  in  London  &  Atlanta  Over  3  million  community  downloads  250+  global  channel  partners  2,500  customers  in  55  countries,  including…     CIGNEX Datamatics Confidential 3  
  4. 4. Document  Management  The   Capture,  share  &  retain  corporate  content,  including   documents,  video,  images  &  graphics  Piles    Alfresco   Records  Management  Platform   Ensure  governance,  compliance  and  retention  of   company  or  government  records     Web  Content  Services   Author,  collaborate  &  publish  to  Drupal,  Liferay,   JBoss  Portal  or  your  custom  web  app     Enterprise  Collaboration   Create,  share,  collaborate,  iterate  &  discuss  content.     Then  publish  to  social  channels.     Open  Source  Platform   Build  content-­‐rich  apps  and  websites  using  RESTful   APIs  or  Java  &  open  standards  like  CMIS  &  JSR  168   CIGNEX Datamatics Confidential 4  
  5. 5. The  Alfresco  4  Business  Case   Forrester  Study,  December  2011:    Alfresco  Enterprise  pays  for  itself  in  10   months.    But  Alfresco  Enterprise  4  goes  even  further,  with…   •  Increased  User  Adoption  =  Increased  Enterprise  Value   –  The  more  employees  that  use  ECM,  the  more  ROI   •  Decreased  Need  for  Other  Tools  =  Fewer  Vendors,  Lower  Costs   –  Built-­‐in  social  publishing,  free  mobile  apps  save  you  money   •  Performance,  Scalability  &  Admin  Improvements  =  Lower  Operating   Costs   –  Less  downtime,  more  users  and  content  per  instance,  easier  administration   saves  time  &  money   •  B2B  Collaboration  Outside  the  Firewall  =  Higher  Productivity   –  With  Alfresco  in  the  cloud  sync  (due  Summer  2012),  employees  can  more   easily  collaborate  with  outside  partners  and  suppliers,  meaning  higher  overall   productivity   CIGNEX Datamatics Confidential 5  
  6. 6. TCO  Comparative  Study   For  Full  ConOiguration:  1000  users   Time   EMC/  Documentum   OpenText   SharePoint   Alfresco   Year  1   $  863,938   $  637,304   $  318,738   $  33,500   Year  2   $  116,955   $  117,901   $  55,570   $33,500   Year  3   $  116,955   $  117,901   $  55,570   $33,500   1000  User  Enterprise  ConOiguration   Comparative  Year  1  Costs   1000  User  Enterprise  ConOiguration   Alfresco  Year  1  Savings  800,000   86%  600,000   84%  400,000   82%   80%  200,000   78%   76%   0   Source:  Alfresco  Whitepaper     -­‐  TCO  and  Ownership  for   Enterprise  Content   Management   CIGNEX Datamatics Confidential 6  
  7. 7. Alfresco     as    IBE  (Integrated  Business  Ecosystem)  Platform   CIGNEX Datamatics Confidential 7  
  8. 8. IBE  -­‐  Integrated  Business  Ecosystem     Stake  Holders   BI   •  Employees   CRM   E-­‐commerce   •  Clients   Business   Portals   •  Partners   Learning   Legacy   Management   Applications   •  Suppliers   ERP   Portals   •  Government   •  Bank   Building  a  Technology  Platform  to  Compete  in  the  Connected  Economy   CIGNEX Datamatics Confidential 8  
  9. 9. Alfresco  Implementations  by  CIGNEX  Datamatics   Industry   Healthcare   High  Tech   Telecom,  Media,   BFSI   Education   Government   Travel  &     Entertainment   Hospitality   Solutions   Portals  &  Social  Collaboration,  Research  &  Collaboration  Portal,     Learning  Management  Portal,    Hospitality/Media/Entertainment  Portals   Integrations   Applications   Document     Record     Web  Content     Enterprise     Content  Integration   Management   Management   Management   Collaboration   And  Services   CIGNEX Datamatics Confidential 9  
  10. 10. Alfresco  Integrations  by  CIGNEX  Datamatics   RPM   RESTful  Web  Services/  Web  Scripts/  CMIS   Versioning     WorkPlow   Security   Modeling   Search   Scripting   Alfresco  DM/WCM   Templates   X-­‐forms   Transformations   Rules  Engine   External  Feeds   External  Apps   (News  XML,  ZIP,  Email,   (Digital  Assets,  Meta-­‐ DAM  System,       Administrators   Scanners,  Fax,  Others)   Data)   Asset  Storage     CIGNEX Datamatics Confidential 10  
  11. 11. Alfresco  in  Travel  &  Hospitality   CIGNEX Datamatics Confidential 11  
  12. 12. Enterprise  Content  Management  in  Travel  &  Hospitality   Collaboration   Rich  User   Social   Search   Version   Mobile   Scanning  &     Experience   Features   Control    Imaging     Stakeholders  in  Travel  &  Hospitality   Guests/   Passengers   Staff   Management   Suppliers/   Partners   Associated   Brands   Accounts   External   Applications   Portals*   Apache Ephesoft*   *  Solr*   *  External  applications   CIGNEX Datamatics Confidential 12  
  13. 13. Alfresco  Components  in  Travel  &  Hospitality   Infrastructure   Travel  &  Hospitality   Flexibility  &     Content  Publishing   Scalability   Promotional  Campaigns   Compliance  to     Standards   Document  Management   Security   Alfresco  ECM   Social  Features   Administration   Advanced  Search   Integration   Mobility   Support   Applications/  Widgets   Multi-­‐tenancy   Communication   CIGNEX Datamatics Confidential 13  
  14. 14. Posadas  Success  Story:  Hospitality  Portal  for  Multiple  Brands     IBE  -­‐  UXP  using  Liferay  +  Alfresco  +  Widgets     CIGNEX Datamatics Confidential 14  
  15. 15. Posadas  Overview   l  POSADAS  is  a  leading  Latin  American  hotel  operator  in  Mexico  and   South  America.     l  POSADAS  operates  around  19,000  rooms  in  more  than  100  hotels   across  seven  brands  in  the  most  frequently  visited  beach  and  city   destinations.    In  Mexico,  it  manages  20%  of  the  rooms  of  the  tourist   category  hotel  chains.   l   POSADAS  is  the  largest  Latin  American  hotel  company  in  the  region.    Hotels          Services     Vacation  Club   Contact   Center   Loyalty   OTA   BPO   CIGNEX Datamatics Confidential 15  
  16. 16. Challenges   Burning  Needs   •  Poor  response  time     –  Page  load  time  was  greater  than  4   seconds   •  Lack  of  content  publishing  workPlow   and  staging   •  Information  sprawl  and  duplication  of   content   •  Legacy  technology   Missing  UXP   –  Lack  of  Web2.0  features  &  advanced   Elements   search  functionalities   –  Cost  of  maintenance,  support  and   •  Guest  Experience   enhancements     through  personalized   info   •  Existing  System   –  J2EE  based  Portal   •  Channel  Partner   –  Documentum  ECM   Collaboration   –  Disparate  systems   •  Real-­‐time  promotion   –  Lack  of  centralized  database  &   •  Social  Media   collaboration   •  Mobile  support   CIGNEX Datamatics Confidential 16  
  17. 17. UXP  Solution  Architecture   Alfresco  ECM   Liferay  Portal   System  &  Network   Users   Administrators       Static  Contents   Web  Server   FSR/Web  Application   Portal   Alfresco  Web  Client  Application   Portal/Web  Apps   Firewall   IBE  Widget   Image  Carousel   Video   Blog   FB   Staging  Server   WTHR   Twtr   Search  –  Hotel,  Destination,  Special   Map  &  Local   Attraction   Flickr   Be  Dyn   Offers   Content  Repository,  Business  Rules,     RESTful  Web  Services   Security,  WorkPlow,  Transformations,       Liferay  Framework   Document  Lifecycle,  Search,  Reports   Social   Page   Authentication  &   ECM   IBE   N/W   Blog   Service   Service   Client   Mgmt   Authorization   API   Run-­‐Time   The Mini  Site   UI   me   Management    Hard  disk   Alfresco  Run-­‐time   Oracle  10g   Instances   Media   XML  Piles   CMS   Oracle  10g   Images   Metadata   etc.   Folders   Rules  etc.   CIGNEX Datamatics Confidential 17  
  18. 18. Solution  (cont.)   Fiesta   Caesar   Caesar   One     Fiesta   Americana   Fiesta  Inn   Park   Business   Hotels   Posadas   Americana   Grand   Web  Portals   Presentation   Liferay   Framework   Search  &   Posadas  Central  Reservation   Availability   Alfresco   Rates  and   Content   System   Engine   Content  Manager   (CRS)   Inventory   CIGNEX Datamatics Confidential 18  
  19. 19. Solution  Features   Alfresco     Liferay     Document  Management  &   Integrations   Portal   Web  Content  Management   •  Specialized  content   •  Role  based  security   •  Internet  Booking   WorkPlow   framework   Engine   •  Content  &  page   •  CRM   •  Folder  based  rules  and   management   •  3rd  party  content   actions   •  Live  page  editing  &   integration  with  GIS  &   •  Share  Interface   scheduling   weather  server   •  Automatic  version   •  SEO   •  Widgets   control   •  Multi-­‐tier  search   •  Social  Media   •  One-­‐click  page   •  Standards  Driven   creation     •  Inline  preview   •  Multi-­‐language  &   Multicurrency     CIGNEX Datamatics Confidential 19  
  20. 20. Solution  Highlights   •  Integration  of  Document  Management   •  Flexible  Architecture   &  Web  Content  Management   –  Support  750+  concurrent  and  2,000+   –  Real  time  sales  promotions  on   content  contributors   websites  as  well  across  partners   –  Easy  integration  with  3rd  party   systems/applications  using  web   •  Security   services  &  shopping  functionalities.   –  Data  encryption,  secure  audit  trail,   –  Social  Media  support.  Includes  blogs,   compliance  reports,  etc.   Facebook,  Twitter,  Linked-­‐in,  etc   –  Advanced  access  controls  &  secure   access  to  information  from  legacy   systems   •  Content  Repository,  Search  &  Access   –  Content  as  a  Service  (CaaS)  –   accessible  anywhere,  anytime  through   •  Multi-­‐lingual  &  multi-­‐currency   single  point  of  access  &  control   support   –  Flexibility  in  content  editing  –  ofPline,   online  and  update  modes   –  Common,  advanced  workPlow  across   all  brands   –  Support  for  standard  protocols  -­‐  CIFS,   WebDav,  FTP  and  Web  Services   CIGNEX Datamatics Confidential 20  
  21. 21. BenePits  achieved  using  IBE  -­‐  UXP   •  Increased  RevPAR     •  Improved  Guest  experience   –  Personalized  &  focused  guest   experience   –  Ease  of  rolling  out  additional   portals,  based  on  business   needs   •  Reduction  in  the  TCO  of  the  web   sites  and  ECM   –  Over  50%  reduction  in  AMC   costs  using  Alfresco  &  Liferay   Open  Source  solutions   –  Reduced  storage  cost  due  to   centralized  repository   CIGNEX Datamatics Confidential 21  
  22. 22. About  CIGNEX  Datamatics   CIGNEX Datamatics Confidential 22  
  23. 23. What  Does  CIGNEX  Datamatics  Do?   In  the  last  11  years,  CIGNEX  Datamatics   helped  its  clients  save  in  excess  of    US$500   Million  by  leveraging  Commercial  Open   Source  Software  across  200+   implementations   Time   Saving   CIGNEX Datamatics Confidential 23  
  24. 24. Where  We  Can  Help  You  web  content  management   portals   document  management   DAM   intranets   records  management   e-­‐commerce   DM  digital  asset  management   social  collaboration   big  data/analytics   integration  &  ESB   business  intelligence   mobile  apps   business  process   SAP/  ERP  apps   enterprise  search   ...more   Open  Source  Center  of  Excellence  (CoE)   CIGNEX Datamatics Confidential 24  
  25. 25. Alfresco  Practice  @  CIGNEX  Datamatics   •  Since  2005   –  Global  Platinum  Partner   –  Over  50  Implementations   –  Team  of  70  Alfresco  consultants   –  Created  IP  and  Use  Accelerators   •  Toolkit:  Migration  from   Documentum   2010  Alfresco  APAC   2010  Alfresco  North  America   •  Contract  Lifecycle  Management   Partner  of  the  Year   Partner  of  the  Year   •  Achievements   –  Alfresco  “Recognized  Developer”   –  Authored  4  Alfresco  Books   –  2010  Alfresco  Partner  of  the  Year   –  2008  Best  North  American   implementation  of  the  Year   –  2007  WCM  Implementation  of  the   Year   CIGNEX Datamatics Confidential 25  
  26. 26. Free  Assessment  Offer   This  assessment  enables  companies  to  maximize  existing  IT  assets  and   build  a  roadmap  of    the  VETTED  Open  Source  technology  options  that   •  Reduce  software  costs  up-­‐to  70%   •  Help  generate  opportunities  for  growth  and  service   The  FREE  Assessment  Offer  Includes:   •  Situation  Analysis   •  Gap  Analysis   •  Recommendations/Roadmap     For  more:­‐freeassessment   CIGNEX Datamatics Confidential 26
  27. 27. Questions?    -­‐  -­‐  -­‐  Book  Drawing!!!  CIGNEX  Datamatics  makes  Open  Source  work  for  the  Enterprise      Jean  Butzier        Mark  Meier   Win  a  copy  of  the  latest  Alfresco     book    Michael  Venford       CIGNEX Datamatics Confidential 27