BECOME A CUSTOMER COMPANY:CONNECT WITH YOUR CUSTOMERS IN A WHOLE NEW WAYMarc BenioffChairman, CEO@beniofffacebook.com/beni...
Become A Customer Company:   Connect with Your Customers in a Whole New WayConnected                                      ...
Our Mission:Cloud Computing Driver, Catalyst and Evangelist                                            Enterprise         ...
#1 in Cloud Computing and Customer RelationshipManagement #1              Cloud     Sales, Service,   Innovation          ...
350,000+                           Hours Service   1%                 $40 Million+                               GrantsTim...
Salesforce.com Commitment to Japan                New Tokyo                 New       New Customer New Office     Data Cen...
First Enterprise Cloud Company to Reach $3 BillionFastest Growing Top 10 Software Company                                 ...
Post-PC Revolution: “The End of Wintel”                                                  Touch           Terminal         ...
The Computing RevolutionSource: Asymco, “The Rise and Fall of Personal Computing”                                         ...
The Computing Revolution1960s       1970s        1980s                                  2010sMainframe     Mini      Clien...
The Social Revolution                                                                                     50M+ Fans      4...
The Touch Revolution                       12
The Local Revolution                       Geo-aware Devices                       Locate Your Customers                  ...
The Cloud Revolution                         Enterprise                                                                   ...
The Customer Revolution                       Your Customer                                                   Enterprise  ...
Are You a Customer Company?  Your Customers, Employees, and   Are You Connected to Your      Partners Are Connected       ...
Priority #1: Becoming a Customer Company                                Business Leader PrioritiesGetting Closer to Custom...
Become A Customer Company:   Connect with Your Customers in a Whole New WayConnected                                      ...
Salesforce: Customer Company Architecture                                               Social Front-EndAny Social        ...
Thank you.             20
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Salesforce Cloudforce Japan 2012 Keynote: "Business is Social"

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Marc Benioff's keynote at Cloudforce Japan 2012. "Business is Social."

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Salesforce Cloudforce Japan 2012 Keynote: "Business is Social"

  1. 1. BECOME A CUSTOMER COMPANY:CONNECT WITH YOUR CUSTOMERS IN A WHOLE NEW WAYMarc BenioffChairman, CEO@beniofffacebook.com/benioffceo@salesforce.com 1
  2. 2. Become A Customer Company: Connect with Your Customers in a Whole New WayConnected Connected Partners Products Connected Connected Customers Employees 2
  3. 3. Our Mission:Cloud Computing Driver, Catalyst and Evangelist Enterprise Cloud ComputingMainframe Client/Server 1960s 1980s Today 3
  4. 4. #1 in Cloud Computing and Customer RelationshipManagement #1 Cloud Sales, Service, Innovation Computing Marketing 2011, 2012 4
  5. 5. 350,000+ Hours Service 1% $40 Million+ GrantsTime Equity Product 16,000 Non-profit Organizations 5
  6. 6. Salesforce.com Commitment to Japan New Tokyo New New Customer New Office Data Center Investments Growth Sumitomo  Corporation JP Tower 1 Year Anniversary 5400+ Customers Marunouchi 1B+ Transactions/Day 80% of Top 70 1H 2013 Globally Japanese Companies 6
  7. 7. First Enterprise Cloud Company to Reach $3 BillionFastest Growing Top 10 Software Company ~8% of Revenue $3B Revenue Forecast FY132004 2005 2006 2007 2008 2009 2010 2011 2012 7
  8. 8. Post-PC Revolution: “The End of Wintel” Touch Terminal PC SNA LAN/WAN LTE Mainframe Server Cloud 1960s 1980s Today 8
  9. 9. The Computing RevolutionSource: Asymco, “The Rise and Fall of Personal Computing” 9
  10. 10. The Computing Revolution1960s 1970s 1980s 2010sMainframe Mini Client ServerComputing Computing Computing Social 2000s Revolution Mobile 1990s Computing Cloud Computing x 10x 100x 1,000x 10,000x 100,000x 10
  11. 11. The Social Revolution 50M+ Fans 4.5 Billion social users 2M+ mentions in one daySources: Comscore, Morgan Stanley, Facebook, Twitter, YouTube, LinkedIn, Wikipedia 11
  12. 12. The Touch Revolution 12
  13. 13. The Local Revolution Geo-aware Devices Locate Your Customers Integrated with Apps 13
  14. 14. The Cloud Revolution Enterprise $111 Billion Industry in 2012 Cloud Computing 18% YOY Growth Salesforce.com: #1 Cloud VendorSource: Gartner, Inc., Forecast: Public Cloud Services, Worldwide, 2010-2016, 3Q12, September 24, 2012 14
  15. 15. The Customer Revolution Your Customer Enterprise Cloud ComputingSocial Touch Local Cloud 15
  16. 16. Are You a Customer Company? Your Customers, Employees, and Are You Connected to Your Partners Are Connected Customers in a New Way? 16
  17. 17. Priority #1: Becoming a Customer Company Business Leader PrioritiesGetting Closer to Customers 88% of business leaders OtherSource: 2012 IBM Global Study 17
  18. 18. Become A Customer Company: Connect with Your Customers in a Whole New WayConnected Connected Partners Products Connected Connected Customers Employees 18
  19. 19. Salesforce: Customer Company Architecture Social Front-EndAny Social Sales Network Service Marketing Work.com AppExchange Back-end Systems Chatter Chatter Communities AppExchange Apps Any System Identity Data.com ERP Finance Force.com Site.com Heroku Touch Salesforce Database.com Platform Cloud, Social, Touch 19
  20. 20. Thank you. 20

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