Ghl success stories retail series aug 2010

1,108 views

Published on

0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,108
On SlideShare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
25
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Ghl success stories retail series aug 2010

  1. 1. Success Stories RETAIL & ENTERTAINMENT SERIES PAYMENT SOLUTIONS, REDEFINED
  2. 2. Contents 03 Payment Networks & Infrastructure • ShoeMart , PHILIPPINES 04 Payment Networks & Infratructure • IKEA, MALAYSIA 06 GPRS Terminals, Wireless Gaming • STL PROJECT, PHILIPPINES 07 Payment Networks, Entertainment • ZOUK KL, MALAYSIA DISCLAIMER ©2009 GHL Systems Berhad. All rights reserved. GHL Systems netAccess, VersaRead, NetMATRIX, NetTransact are either registered trademarks or trademarks of GHL Systems or their affiliates in Malaysia and/or other countries. References in this publication to GHL Systems’ products or services do not imply that GHL Systems intends to make them available in all countries in which GHL Systems operates. This document is based on information provided by our client and it illustrates how one organization uses GHL Systems’ products or services. Many factors have contributed to the results and benefits described, GHL Systems does not guarantee comparable results elsewhere.
  3. 3. Payments Network & Infrastructure LARGE SCALE RETAL, PHILIPPINES About Shoemart (SM) system is also highly redundant with links to their banks duplicated on each From its humble beginnings as a shoe site. In the event that one of the data store established by founder Henry Sy Snr centres is incapacitated, the SM payment in 1958, Philippines’ Shoemart Corporation infrastructure will be able to handle the (SM) has grown to encompass the largest full load of the entire organization. retail chain departmental stores in the country, accounting for more than 65% of the Philippine retail market. In 2006, SM Availability & Scalability opened the largest department store in With the netAccess W1000, the expanded Asia - SM Mall of Asia. and enhanced system was able to cater for acceptance of 13 different types of cards. The system handles credit and debit Website payments, loyalty point collection, even the in-house SM Gift Cards with prepaid value www. sm-shoemart.com of Ps500. Today, the system handles over 30 types of transactions with the option to add more over time. System scalability is Key Challenges achieved by merely adding more W1000 units to cater for the additional loads. SM called on GHL Systems to provide an updated payment infrastructure -one that The system is constantly monitored is robust, highly available, scalable and constantly using the netAccess System Key Benefits adaptable to their specific requirements. Monitor - a tool for monitoring the • Supports PSTN and wireless/ GHL Systems deployed a payment network general health and loads on each server GSM-based EDC terminals based on the netAccess W1000 series in a graphical user interface. The GUI is of Network Access Controllers (NACs) simple and colour-coded, showing at one • Native Switching NAC & Native that could cater for redundant links, glance the state of the entire network. support for Ethernet TCP/IP high-availability load balanced controllers and links to their various acquiring banks. Considering the scope and the functionality • Acts as firewall in TCP/ IP networks, and as a TCP/ of the system, the project took a mere three IP connection concentrator weeks from design to configuration and (over 400 TCP/IP client sessions implementation. The project was greatly The Solution supported) aided by the fact that the leased lines were The solution called for two data centres quickly available for implementation. • Clustering capability for high availability & fault tolerant that were geographically distant. SM failover had two data centres located in Roxas and Makati which are about 15 km apart. The Outcome • Customizable for special or These data centres became the central customized protocols The success of the project was immediately communications hubs. The data centres confirmed during the Christmas season • Supports the IPSec protocol, are linked redundantly by two high-speed of 2005. GHL Systems’ consultants and which implements highly leased lines - provided by two separate engineers were on standby in Manila secure communication links telecommunications providers. In each between netAccess nodes and during the festive season. However, the of the data centres are five netAccess also provides secure encrypted systems and network performed smoothly W1000 NACs to handle the routing of channels over a shared and un- and without a glitch - and continues to do transactions to the banks. trusted TCP/IP network so until today. The system is configured to share the load • Fastroll-outandimplementation evenly between the two data centres. In addition to being load balanced, the 3 B A N G KO K • B E I J I N G • H A N O I • H O C H I M I N H • H O N G KO N G • K UA L A LU M P U R • M A N I L A • S I N G A P O R E • W U H A N © 2009 GHL SYSTEMS BERHAD
  4. 4. Payments Network & Infrastructure LARGE SCALE RETAIL, MALAYSIA Key Challenges Each counter had to be equipped with an EDC terminal. EDC terminals would Being located in a fairly new development normally be equipped with a phone line area where the telecommunications to dial-up to the bank directly. However, in infrastructure was still being developed, a large merchant like IKEA, this would not there was an urgent need to establish About IKEA be cost effective. communications in the form of a leased to IKEA, the world's largest home-furnishing the Bank to carry the payment transactions. The EDC terminals had to be linked in retailer, opened its new flagship in Due to the challenges posed by a tight a local area network to a transaction Mutiara Damansara, Malaysia in August deadline and the general availability of concentrator which would then send the 2003. Featuring 35,811 square meters of infrastructure, the leased line to the bank transactions along the connection to the floor space (roughly the size of 5 football was not going to be ready by the time the bank for processing, saving IKEA the cost fields) with over 7,000 home furnishing store was to be launched. There had to be of 36 six terminals dialing up to the bank products displayed in 54 settings, IKEA a way to connect to the bank quickly with each time a transaction was made. is the largest furnishing store in South high bandwidth. East Asia. However, with just six weeks In addition to the external communications The Solution before its grand opening, IKEA was still infrastructure, the in-store infrastructure lacking the credit card payment facilities GHL Systems’ NetAccess L1000 Transaction had to be prepared as well. IKEA had necessary for operations. Concentrators were deployed to provide over 30 checkout counters on the lower IKEA tactical options, in which to address floor of the store in addition to the few its situation and circumstances and offer counters used for food and beverage viable alternatives, thus ensuring that Website upstairs and they all needed to be able its business operations would continue www.ikea.com.my to accept credit card payments. without a hitch. (continued on next page...) 4 B A N G KO K • B E I J I N G • H A N O I • H O C H I M I N H • H O N G KO N G • K UA L A LU M P U R • M A N I L A • S I N G A P O R E • W U H A N © 2009 GHL SYSTEMS BERHAD
  5. 5. Today, GHL Systems’ solutions are in place in many other large malls and retail outlets, working tirelessly behind the scenes ensuring that their complex payment infrastructure stays up and running. (...from previous page) would connect to the bank via wireless data communications, or General Packet The Foundation Implementation Highlights Radio Service (GPRS). The VeriFone terminals used by IKEA • GHL Systems was able to use its ESLP supports the RS485 serial interface – Business as Usual protocol and the RS485 interface to allowing for wiring to stretch to 1200 On its opening day, a record of almost build a highly available network for meters in length. The local area network 40,000 people visited the store with the EDC terminals in IKEA was configured to have all 36 terminals in some customers lining up outside the IKEA connected to two separate NetAccess • Leveraging on existing mature L1000 Transaction Concentrators in a store as early as 6 am to catch the Early technologies such as ISDN backup double RS485 loop. Bird specials on offer. Disaster struck dialing to routers, IKEA was connected when the ISDN connection failed just 30 GHL System’s proprietary ESLP protocol to the bank even without the benefit minutes before store opening and the allows the transactions to be carried at of leased lines leased line was not ready for operations high speed through the network without the attendant collisions inherent in serial for another month. • GPRS technology was utilized communications protocols. to extend the functionality of The implementation team quickly activated the system to provide a backup While awaiting the leased lines to be the GPRS backup and communications connectivity to the bank while both installed, the communications dilemma was re-established within 20 minutes. It ISDN and the leased lines were down was resolved by using an ISDN dialup. ISDN was reported that this was the first IKEA dialup is the main method of backup for store in the world that offered credit card • GHL Systems managed to design digital leased lines - most routers cater for facilities on opening day! a highly available, robust and the ISDN backup feature. The routers were dependable system that was configured as if the primary line was down, Within the first two days, an impressive capable of handling the heavy and the ISDN dialup link was setup, tested total of RM 1.2 Million was transacted transaction loads generated during and commissioned. over this GPRS link. Eventually the ISDN IKEA’s first week of operations For added measure, the NetAccess L100 link was restored and the leased lines transaction concentrator box featured an were commissioned and have continued additional backup connectivity option that smooth operations till today. 5 B A N G KO K • B E I J I N G • H A N O I • H O C H I M I N H • H O N G KO N G • K UA L A LU M P U R • M A N I L A • S I N G A P O R E • W U H A N © 2009 GHL SYSTEMS BERHAD
  6. 6. GPRS Terminals WIRELESS GAMING, PHILIPPINES About PCSO & the STL Project • Terminal Management System The wireless terminals will be deployed in several phases at different regions, Philippines Charity Sweepstakes • Decryption software beginning with Mindoro and Bicol. Operation (PCSO) which holds the PCSO appointed GHL Systems for wireless Subsequent phases will cover 5 other franchise of Small Town Lottery (STL) terminal and solution implementation provinces namely Olongapo City, Silay started the lottery project in 2006. across five regions to curb siphoning of City, Tarlac, Iloilo City, and Nueva Ecija. STL works as a democratized form of revenues from illegal bet collectors. grassroots-based lottery and charity whereby percentages of the revenues Currently STL agents are competing are distributed to the government’s against the “juetengs” and “masiaos”, charity funds at local, provincial and illegal bookies that are causing significant national level. revenue discrepancies. Website Speedy, wireless transactions via handheld terminals www.pcso.gov.ph Enter GHL System’s sister company GHLSYS Philippines (GHLSY) as a major technology Key Challenges provider. The challenge for GHL was to implement and deploy wireless terminals • Converting manual betting process to STL’s agent corporations around the Punters will key in to a fully electronic version that integrates and interfaces directly country as a definitive measure to capture all bets that should go to STL. their bet details via with the lottery systems The first phase of deployment comprising the terminals which • Monitoring transaction volume and settlement reports and enabling 700 terminals was successfully launched will then transmit in August, 2008. PCSO’s further aims to access to the lottery agents deploy a total of 70,000 terminals over the the transaction • Implement wireless terminals to STL next few years. corporations nationwide directly to STL. Once The wireless handheld terminals are • Equipping and enabling the ‘Cabo’ connected via GPRS to secure payment the transaction is with an online betting system routers. Punters will key in their bet details via the terminals which will then transmit completed, punters • Providing unique 2-D barcode receipt with digitized patterns for the transaction directly to STL. Once the will then be issued a transaction is completed, punters will validity on winnings then be issued a unique 2-D barcode unique 2-D barcode The Solution receipt with digitized patterns. receipt with digitized The official receipts will replace the • Citus Sagem EFT930 G Mobile GPRS existing yellow PCSO sheets which are patterns. terminals easily duplicated- where the same sheets are also used for illegal operations. 6 B A N G KO K • B E I J I N G • H A N O I • H O C H I M I N H • H O N G KO N G • K UA L A LU M P U R • M A N I L A • S I N G A P O R E • W U H A N © 2009 GHL SYSTEMS BERHAD
  7. 7. Payment Networks, Entertainment ZOUK KL, MALAYSIA About ZOUK KL Since its inception in March 2004, Zouk KL has become a nightspot of choice in the city for the more discerning clubbers and a household name for urban socialite. Constantly reinventing and revolutionizing its unique brand of party experience, Zouk KL has won the "Best Club" awards in most leading entertainment/music publications in just the short span of 3 years. Website www.zoukclub.com.my Key Challenges • Create a high speed, always-on and user-friendly payment system • Expand and increase flexibility in payment infrastructure • Minimize hardware redundancy, costs and transaction time • Integrate new terminals compliant to contactless readers in legacy system secure. In keeping with Zouk KL’s upbeat to the terminal via VersaLAN. At that • Replace individual converters and club experience, GHL’s VersaRead time, VersaLAN was utilized for protocol enable deployment of multiple contactless readers are introduced as conversion to RS485. payment devices with the Payment an alternative credit payment mode This meant individual converters for Extender via VISA payWave. VersaRead is also the each terminal, which translated to high world’s first JCB, MasterCard and Visa hardware count and costs. In addition type-approved contactless reader with all The Solution to that, the legacy terminals took longer applications residing in the same reader. transaction time when processing EMV KL’s top entertainment club utilizes the Speedy, efficient update at minimal cards. versatile netAccess X-10 to integrate new cost contactless card readers while extending The challenge for GHL was to update its payment network capabilities. Prior to VersaRead deployment, Zouk the terminals in compliance with VISA’s was using Verifone Omni 3750 terminals certification and increase flexibility of the Like every high traffic club, patrons are .The legacy terminals were supported payment architecture at minimal cost and seeking a hassle free payment that is with the RS232 serial protocol which only disruption to service, while improving speedy, efficient and most importantly allowed for point-to-point connection transaction performance. (continued on next page...) 7 B A N G KO K • B E I J I N G • H A N O I • H O C H I M I N H • H O N G KO N G • K UA L A LU M P U R • M A N I L A • S I N G A P O R E • W U H A N © 2009 GHL SYSTEMS BERHAD
  8. 8. Payment Networks, Entertainment ZOUK KL, MALAYSIA (...from previous page) ports. This reduces the need for individual and maintenance costs thus making converters, while supporting high speed this improved payment structure cost networking with limited cost. effective in the long run. Working in tandem with existing structure Smart system for future expansion Implementation Highlights GHL proposed to use the new Verifone Vx510 terminals which are compliant to With netAccess X-10’s intelligent pattern • Same-source implementation and the latest specifications for contactless matching routing, limited amount of consulting services readers. The new terminals with re-development on the terminal side is • Rapid deployment with no disruption VersaRead, will work in tandem with involved. Moreover with such a setup, to business the legacy terminals that do not require Zouk KL can easily expand its system contactless readers. The new terminals are with multiple Payment Extenders as the • Full integration of new functionality supported with the RS232 serial protocol business grows. into existing networks as well, allowing re-use of the existing In its double edged solution, GHL Systems • Streamlining of infrastructure wiring that was already in place. has firstly helped Zouk KL to expand its More importantly, the updated system payment capabilities with VersaRead as features GHL’s latest product- the well as utilizing high speed, always-on Key Benefits netAccess X-10 Payment Extender as a connectivity through the netAccess • Extends number of comports and life replacement to VersaLAN converters. One X-10. Integration could easily take place of existing terminals of the many advantages of netAccess between the old and the new without X-10 is in its versatility - it features four any major impact on the current payment • Reduce network complexity RS232 ports, single USB, RS485 and TCP/ architecture. Secondly, with netAccess therefore minimizing hardware costs IP ports. Unlike VersaLAN, netAccess X-10, the wiring structure and legacy and maintenance X-10 enables the deployment of multiple terminals can be retained and reused. • Connection versatility via RS232, and payment devices due to the many RS232 This has significantly reduced hardware RS485 or TCP/IP connection 8 B A N G KO K • B E I J I N G • H A N O I • H O C H I M I N H • H O N G KO N G • K UA L A LU M P U R • M A N I L A • S I N G A P O R E • W U H A N © 2009 GHL SYSTEMS BERHAD
  9. 9. Transaction routers and concentrators EMV networks Smartcard technologies Consulting Loyalty services and online payments Contactless payments Payment Terminal line gateways encryption technologies GHL Systems PAYMENT SOLUTIONS, REDEFINED. MEPS, PCI, SIRIM, SPVA and the Line Encryption Working Group. GHL Systems is the Asia Pacific’s leading end-to-end payment services enabler By providing a broad range of payment that deploys world-class payment solutions, GHL Systems today deploys infrastructure, services and technology. its products and services to multiple clients across various vertical segments We are an MSC-status company listed on worldwide not limited to banking the Main Board of Bursa Malaysia (Kuala and financial services institutions, Lumpur Stock Exchange). Our complete telecommunications, transportation, portfolio of payment solutions include retail and oil and gas. transaction routers and concentrators, terminal line encryption technologies, With offices in Bangkok, Beijing, Hanoi, loyalty and online payment solutions, Ho Chi Minh, Hong Kong, Kuala Lumpur, smartcard technologies, secure EDC and Manila, Singapore and Wuhan, and having EMV networks and terminals to consulting had successful forays and establishing services. multiple partnerships across the Asia-Pacific, European, the Americas and GHL Systems' payment solutions are Middle Eastern regions - GHL Systems is further recognized, accredited and well-positioned to meet the demands of a certified by organizations and governing global economy. bodies such as Visa, MasterCard, JCB, 9 B A N G KO K • B E I J I N G • H A N O I • H O C H I M I N H • H O N G KO N G • K UA L A LU M P U R • M A N I L A • S I N G A P O R E • W U H A N © 2009 GHL SYSTEMS BERHAD
  10. 10. DISCLAIMER ©2009 GHL Systems Berhad. All rights reserved. GHL Systems netAccess, VersaRead, NetMATRIX, NetTransact are either registered trademarks or trademarks of GHL Systems or their affiliates in Malaysia and/or other countries. References in this publication to GHL Systems’ products or services do not imply that GHL Systems intends to make them available in all countries in which GHL Systems operates. This document is based on information provided by our client and it illustrates how one organization uses GHL Systems’ products or services. Many factors have contributed to the results and benefits described, GHL Systems does not guarantee comparable results elsewhere. Unit L8 C-G-15, Block C, Jalan Dataran SD1, Dataran SD PJU 9, Bandar Sri Damansara, 52200 Kuala Lumpur, Malaysia T +603 6286 3388 F +603 6280 2999 E int.sales@ghl.com WWW.GHL.COM

×