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WHAT IS ISO?

2. • ISO is documentation of processes (putting what you do into
words)
 No, Documentation is just one of the requirements of ISO, it is meant to
improve quality (Increase Income/Revenue, Less Rejects/rework – zero
defects, improved employee efficiency, improve customer satisfaction)
• ISO is Document heavy
 No, it requires less documents compared to older ISO versions (2008
and before). Mandatory procedures is no longer a requirement.
• ISO is Strict in its hard to comply format (even fonts, numbering,
version number and paper size is dictated by ISO)
 No, ISO does not require any format, it is just an internal requirement of
ISO Auditors or the Organization adapting ISO.
• ISO is for Large or Multinational Corporations Only
 No, Even Micro-businesses, Barangay and other small entities who want
to adapt Quality Practices to improve efficiency can benefit from ISO.
Myths on ISO
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3. Myths on ISO
• ISO demands extra load to people, affecting daily operations
No, instead of affecting it improves how people do their job. ISO also have
the added benefits :
 Increased profitability/ margins
Increased customer satisfaction
Optimization of Resource Usage (staff, equipment, materials, etc.)
Improvement in Transparency of Operation
• ISO stresses employees.
No, ISO is not just for certification. It is meant for continual improvement to
meet the benefits mentioned above.
• We can do well without ISO, we are getting by without it.
Yes, but the company will get more benefits from its investments to ISO.
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4. • ISO is perceived as a one time thing (After
certification, it is back to old practices).
No, it is a three year cycle where your business will be
checked on the 2nd & 3rd Year on the following:
How you have incorporated Quality in your Business
How you are achieving the goals set on the 1st Year.
• ISO is Costly (time and resources) and an Expense
only (with no ROI).
No, it is affordable and not an expense but an investment to
improvements to your business/organization.
• ISO is not environment friendly, it uses too much
paper.
No, ISO is accepting softcopies as part of its submissions.
Myths on ISO
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5. Some ISO Standards
ISO 9001:2015, Quality management systems -
Requirements
ISO 14001:2015, Environment management systems –
Requirements
ISO/IEC 27001:2013, Information security management
systems – Requirements
ISO 55001:2013, Asset management – Requirements
ISO 22000:2005, Food safety management systems –
Requirements
ISO 50001:2011, Energy management systems –
Requirements
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6. Quality Management System
Based on ISO 9001:2015
ISO 9001:2015
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7.  An independent, non-governmental
international organization with a membership of
162 national standards bodies
 Central Secretariat in Geneva, Switzerland
 Published 21,580 International Standards
covering almost every industry, from technology,
to food safety, to agriculture and healthcare
International Organization for
Standardization (ISO)
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8. ISO 9001:2015
 Globally recognized & most popular
standard
 More than 1 Million companies in over
175 countries are certified to ISO 9001
 Specifies the requirements for a
quality management system
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9. Reasons for Implementing
ISO 9001:2015
 To improve company image and credibility by attaining
certification to ISO 9001
 To improve customer satisfaction by fulfilling customer
requirements
 To integrate/ align business processes for greater efficiency &
productivity
 To arrive at better decisions
 To create a culture of continual improvement of all business
processes
 To improve employee engagement towards process
improvement
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10. Quality Management System
BENEFITS
Increased profitability/ margins
• Optimized use of resources
• Better control of processes
• Increased market share
• Higher customer retention
• Improved productivity
Increased customer satisfaction
• Improved quality
• Less product rejects/ unsatisfactory services
• Increased reliability of operation, product/ service
• Effective handling of customer complaints
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11. Quality Management System
BENEFITS
Optimization of Resource Usage (staff, equipment, materials,
etc.)
• Reduction of rejects at every stage
• Reduced wastage of materials and time of personnel
• Optimized use of equipment and facilities
Improvement in Transparency of Operation
• Consistency of operation
• Increased staff morale and confidence
• Reduced staff turnover & cost of staff changes
• Decreased need for supervision
• Ease of change in staff movements
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12. Consulting and Training
• ISO and OHSAS
Consulting
• Business
Coaching/Consulting/Tr
aining
• Technical Consulting
• Risk Assessment
• Pre-Audit
Managed Services
• Finance (incl.
Bookkeeping or
Accounting)
• ICT & Technology
• Procurement
• Logistics
• Legal
• HR and OD
• Management
• Sales & Marketing
• QA
ICT Solutions
• ICT Software Sales,
Solutions & Service
• ICT Hardware Sales,
Solutions & Service
• ICT Communications
Sales, Solutions &
Service
• Web, Domain and email
Hosting, Design and
Development
To know more, please contact us at :
Servus’ Products and Services
team@servustechnologies.com