Value Stream Mapping

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Value Stream Mapping

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Value Stream Mapping

  1. 1. Process Improvement Value Stream Map By Amir Nasiri November 2009
  2. 2. Outline <ul><li>Current Status </li></ul><ul><li>Value Stream </li></ul><ul><li>Value Stream Steps </li></ul><ul><li>Why Value Stream </li></ul><ul><li>Value Stream purpose </li></ul><ul><li>Cause and Effect Diagram – “Ishikawa” </li></ul><ul><li>Value Stream Map – “asIs” model </li></ul><ul><li>Value Stream Mao – “toBe” model </li></ul>
  3. 3. Current Status <ul><li>Lack of understanding of product or technology by the customer </li></ul><ul><ul><ul><li>Inadequate training by us for the customer to use our technology </li></ul></ul></ul><ul><ul><ul><li>Misunderstood technology </li></ul></ul></ul><ul><ul><ul><li>Frustration </li></ul></ul></ul><ul><ul><ul><li>Blaming factor </li></ul></ul></ul><ul><li>Internal problems not knowing how to deal with issue such as customer complaints </li></ul><ul><ul><ul><li>Lack of processes </li></ul></ul></ul><ul><ul><ul><li>Lack of understanding who does what </li></ul></ul></ul><ul><ul><ul><li>Lack of communication structure </li></ul></ul></ul><ul><ul><ul><li>Lack of consistency </li></ul></ul></ul>
  4. 4. Current Status cont’ <ul><li>Lack of coordination at the start to getting the customer ready </li></ul><ul><ul><ul><li>Wrong set up </li></ul></ul></ul><ul><ul><ul><li>Late delivery </li></ul></ul></ul><ul><ul><ul><li>Over promising </li></ul></ul></ul><ul><li>Providing wrong information </li></ul><ul><ul><ul><li>Lack of adequate support and after service </li></ul></ul></ul><ul><ul><ul><li>We sell then we leave customer alone </li></ul></ul></ul><ul><ul><ul><li>Lack of follow-up </li></ul></ul></ul>
  5. 5. Value Stream Value Stream Map
  6. 6. Value Stream Steps
  7. 7. Value Stream Purpose <ul><li>Provide optimum value to the customer through a complete value creation process with minimum waste in: </li></ul><ul><ul><ul><li>Design (concept to customer) </li></ul></ul></ul><ul><ul><ul><li>Build (order to delivery) </li></ul></ul></ul><ul><ul><ul><li>Sustain (in-use through life cycle to service) </li></ul></ul></ul>
  8. 8. Cause and Effect Diagram – “Ishikawa”
  9. 9. Value Stream Map “asIs”
  10. 10. Value Stream map “toBe”

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