Temenos Learning Innovation To Drive Team Success

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Presentation given at Temenos Client Forum in Berlin May 20101. Outlining new services and solutions for Temenos Clients & how innovation can be used to overcome skills gaps & drive their team\'s success

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Temenos Learning Innovation To Drive Team Success

  1. 1. Innovation to overcome skills gaps and drive your team’s success Temenos T24 ranked No. 1 best selling banking system 2007 and 2008 Alex Keay – Training Sales Director
  2. 2. Innovation to overcome skills gaps & drive your team’s success Why should you care about training? 1. Temenos customer feedback 2. Temenos knowledge/experience 3. New Innovation to close skills gap Call to Action
  3. 3. economic uncertainty high competition for employment in the global knowledge economy increased alternative, contract-based and self-employment inter-disciplinary and multi-role work teams increasing ubiquity, availability and reusability of digital knowledge rapid social and techno-social change “What capabilities will today’s learners need in 2020” - Joint Information Systems Committee - 2009
  4. 4. Requirement to deliver significantly more training than previously Looking for more flexible delivery options Increase due to compliance demands Need for cross-skilling and re-skilling Do “more for less” “How does your IT Learning Development budget compare in 2010 to 2009?” Learning Directors Network.
  5. 5. Future? Scenarios  Demand for innovation and teamwork  Change in job role/ Redundancy/re-organization/ Implications  How do you Learn to deal with scenarios?  What rewards/risks are there for moving outside of comfort zone?
  6. 6. Innovation “depends on an individual's capacity to master professional skills and respond appropriately to dynamic situations with flexibility, adaptation, and innovative thinking. “
  7. 7. Bank’s value from training  Staff are more flexible so can deliver more  Refresh and transfer knowledge and skills  Build specific competencies (business & technical)  Not just rely on experience = fewer mistakes & higher quality  Productivity gains through targeted investments “How will the enterprise work differently to create additional capacity with the same level of resources?” Chief Information Officers – Gartner Asia. 2010
  8. 8. Innovation to overcome skills gaps & drive your team’s success Why should you care about training? 1. Temenos customer feedback 2. Temenos knowledge/experience 3. New Innovation to close skills gap Call to Action
  9. 9. Innovation to close skills gap Temenos Online Live
  10. 10. Innovation to close skills gap
  11. 11. Temenos Online Live
  12. 12. Innovation to close skills gap Customised elearning
  13. 13. Innovation to close skills gap Verisim Partnership  Customised elearning solution specific to your implementation  Integration of Temenos Learning content  Sophisticated simulations for high value learning reinforcement
  14. 14. Innovation to close skills gap
  15. 15. Innovation to close skills gap
  16. 16. Innovation to close skills gap
  17. 17. Innovation to close skills gap
  18. 18. Innovation to close skills gap
  19. 19. Innovation to close skills gap
  20. 20. Innovation to overcome skills gaps & drive your team’s success Why should you care about training? 1. Temenos customer feedback 2. Temenos knowledge/experience 3. Innovation to close skills gap Call to Action
  21. 21. Customer feedback  “Travelling long distances isn’t convenient, prefer to have local training.  “Not sure of the relevance of the training given our customisations “  “Need to go beyond features/functions”  “have mix of skill levels within team”  “want guidance on skills path”  “we are seeing a blurring of traditional IT/business roles”
  22. 22. Knowledge & Experience 1992 1995 2000 2002 2007 2009 TEMENOS T24 TEMENOS T24 GLOBUS GLOBUS AC, IC,TT, MG, GLOBUS AC, IC,TT, MG, AZ, AZ ARC CRM, ARC IB AC, IC,TT, AZ, GLOBUS AC, IC, TT, ARC CRM, ARC AC, IC, TT, MG SC, FD, MD, AM IB, AA, BEM AC, IC,TT, MG SC, FD, MD, AM, MG DX SC, FD, MD, AM, SC, FD, MD SC, FD, MD FX, MM, FR, DX, SY, ARC IB SC FX, MM, FR, SW, RP, PM FX, MM, FR, SW, FX, MM, FR, SW, RP, PM RP, PM FX, MM, FR, SW, FX, MM, SW, PM LD, LC, CM, BI RP, PM FR, PM LD, LC, CM LD, LC, CM, BI, SL LD, LC LD, LC, CM, BI, LD FT, C0, MI, FT, CO, MI, IM, FT, C0 SL, ARC IB FT, CO IM NR, CM FT, CO, MI, IM, NR, CM, PW, FT, CO, BI, IM, GUI NR, CM, PW, GUI GUI UNIX Browser IFRS uniVerse UNIX, NT UNIX, UNIX, uniVerse NT NT Browser/RIA XML uniVerse Z/OS messaging uniVerse XML messaging Web Services jbase Web Services jBase BPEL Orchestration DB2 UNIX, Oracle Windows Svr UNIX, Linux Windows Svr Linux jBase, DB2 Cloud Oracle, SQL Server jBase, DB2 Oracle, SQL Server Open Client Client Open N-tier Server Server Database Architecture SOA
  23. 23. Knowledge & Experience Indirect Channels Direct Channels Tech. Admin System Admin Branch Call Centre Internet Mobile IVR 3rd systems BPEL Bank Middleware (optional) T24 Browser Open Financial Service (Web Services, API, Messaging) Security Management System Brokerage, Wealth Management, Corporate Customer and CRM Private Banking Treasury and & Wholesale Retail Capital Banking Markets General Support Persistence
  24. 24. Knowledge & Experience 3 Types of Knowledge/Experience: 1. PRODUCT – T24 depth, business process, >50 training courses 2. PRODUCTION - Learning outcomes, How to close skills gap? 3. PRODUCT USE – Learn from Experience: Implementation, Support & customers
  25. 25. Innovation to close skills gap  New Horizons Partnership - 300 training locations in 60 countries - “Temenos online live” - Temenos trainers and Temenos learning materials  Verisim partnership Customised elearning Temenos learning materials
  26. 26. Innovation to close skills gap New Horizons Partnership  World’s largest independent IT training Company  Delivers training for Microsoft, Cisco, IBM, Citrix  Provides global classroom capacity in over 300 locations in 60 countries  Temenos will provide authorised training materials and trainers  Initial New Horizons locations (London, Dubai, Singapore, Johannesburg) Temenos Online Live
  27. 27. Temenos online live Summary  Live training with Temenos trainer delivering via web  Virtual classroom designed for for learning  Trainer guides learning and motivates students  Requires internet access only Benefits  Reduce travel & expense costs  Can combine students from multiple locations and time zones  Overcomes lack of completion/quality of self-study solutions  Access to Temenos hosted labs – no training setup/configuration
  28. 28. Customised elearning solution Summary  Existing T24 user experience  Solutions currently used by 60% of UK retail banks  Bespoke and package options available  Scenario/role driven  Structured tutorials and simulations  Assessments built in Benefits  Rapid production of solution saving time and money  Engaging and consistent experience  Limitless numbers can be trained  Temenos partnership means access to existing training materials and labs which reduces time & costs
  29. 29. Innovation to overcome skills gaps & drive your team’s success Why should you care about training? 1. Temenos customer feedback 2. Temenos knowledge/experience 3. New Innovation to close skills gap Call to Action
  30. 30. Temenos online live – TCF offer Summary  2 hours introduction session available to first 20 customers  Initial session is free of charge  Pricing= $800 for 4x 2 hours sessions per delegate Call to Action  Contact your account team  Talk to me, or any of the inside sales team
  31. 31. Customised elearning - TCF offer  Max Cost = $7,500  POC = 5 Screens & 1 Tutorial Special Berlin Discount if you sign up: 1st week 20% Discount on your POC 1st month 10% Discount on your POC 2nd month 5% Discount on your POC
  32. 32. Call to Action Please continue the dialogue:  Talk to your Temenos account team  Ask for demonstration from inside sales team here at TCF  Speak to me/email me: Alex Keay, Training Sales Director, Temenos akeay@temenos.com Questions we have for you:  Are we speaking to the person responsible for closing the skills gap?  Are these solutions relevant/what is missing?  What would have the biggest impact for you?
  33. 33. Feedback REMINDER Please complete & return your TCF Event Feedback Forms
  34. 34. Thank You

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