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DON’T CHANGE MY MINDSET
I AM NOT THAT OPEN
Nick Barcet
Alexis Monville
2
Nick BARCET Alexis MONVILLE
Director,
Openstack Product
Management
Director,
Improvement & Dissemination
Red Hat
Cloud I...
HAVE YOU HEARD ABOUT
DEVOPS?
3
4 @nijaba @alexismonville
Developers Operators
5 @nijaba @alexismonville
Developers Operators
6 @nijaba @alexismonville
Developers Operators
CHANGE STABILITY
Timeline
7 @nijaba @alexismonville
‘09 Velocity 2009
Alspaw & Hamond talk
10 deployments a day at
Flickr
8 @nijaba @alexismonville
Timeline
9 @nijaba @alexismonville
‘09 Velocity 2009
Alspaw & Hamond talk
10 deployments a day at
Flickr
‘15 Openstack Sum...
10 @nijaba @alexismonville
Timeline
11 @nijaba @alexismonville
‘01 ‘15‘09Agile Manifesto
Timeline
12 @nijaba @alexismonville
‘01 ‘15‘09Agile Manifesto‘96 eXtreme
Programming
13 @nijaba @alexismonville
Developers Operators
CHANGE STABILITY
14 @nijaba @alexismonville
Developers Operators
CHANGE STABILITY
CULTURE
15
Organizations are more like this?
16 @nijaba @alexismonville
Or like this?
17 @nijaba @alexismonville
18 @nijaba @alexismonville
Product
Proposing a radical collaboration
model will not help
START WHERE THEY ARE!
19
Identify the value flow
20 @nijaba @alexismonville
Vision
Stakeholders need to understand the global
vision that will guide our decisions
● ambitious enough
● showing the va...
22 @nijaba @alexismonville
The Director The Coach
Organize collaboration
23 @nijaba @alexismonville
Organize collaboration
Who are my customers?
Who are my providers?
What defines the services/products that we
provide?
24 ...
For each provider
25 @nijaba @alexismonville
Product Owner
Coach
Product Owner mission
Imagine that you are a PO at Amazon for a
given functionality
Listen
Propose
Gather all stakeholders...
Product Owner mission
Output is
● a shared definition of your product,
● a shared understanding of the personas,
● a backl...
DON’T CHANGE MY MINDSET
I AM NOT THAT OPEN
28
FIRST THEY IGNORE YOU,
THEN THEY LAUGH AT YOU,
THEN THEY FIGHT YOU,
THEN YOU WIN.Mahatma Gandhi
29 @nijaba @alexismonville
Understand your world
passive resistance
derision resistance
active resistance
change agent
30 @nijaba @alexismonville
All characters appearing in this work
are fictitious. Any resemblance to real
persons, living or dead, is purely
coinciden...
This is Henry
Joe joins your meetings without actively
participating… and accept the decisions without
enforcing them…
He ...
This is Beth
She is looking for each possible loopholes… She
is giving counter examples... She highlights how
the change c...
This is Bob
He is taking people apart to make fun of what is
being said… He finishes your sentences… He
sends email to the...
This is Johanna
She wants to understand your goal… She is
asking questions about the current situation…
She is proposing h...
People do change...
36 @nijaba @alexismonville
CREATE THE CONDITIONS
37
Passive
Pair them with change agent…
Coach a change agent on how to show results...
38 @nijaba @alexismonville
Derision
Give her/him the responsibility to communicate
about the team progress
Coach personally on the objectives and how...
Active
Give her/him the responsibility for risk analysis
and project retrospectives*
Offer her/him a way to express his di...
Change agent
That’s who you start with…
(S)He could be your Product Owner!
41 @nijaba @alexismonville
LET’S START THE JOURNEY!
42
There is always a way
It’s only a matter of state of mind.
Resistance is part of the game and provides the
feedback that w...
THANK YOU
Nick Barcet
Alexis Monville
@nijaba
@alexismonville
THANK YOU
Red Hat
Red Hat
Red Hat
@RedHatNews
Red Hat channel
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Openstack Summit - Vancouver - DON’T CHANGE MY MINDSET, I AM NOT THAT OPEN

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Talk given with Nick Barcet during the 2015 Vancouver Openstack Summit.
If you are reading this abstract, you probably agree that Cloud technologies in general, and Openstack in particular, are a wonderful enabler of businesses transformation.
At the same time you may have crossed the way of people who seemed stuck in an old way of thinking the use of technologies. They will tell you that what you propose will not work in real life… Probably because, it’s too far away from where they stand right now.
The culture and organization change is often underestimated and touches all the areas from business to ops. Before your organization will be able to consider infrastructure as code, cross-functional teams that are in charge from design to production or zero-touch continuous deployment, there are steps to climb one at a time.
In this session, we will share what we learned from real cases openstack projects:
How to stage your transformation?
How to present information depending on who you are talking to?
How to generate quick wins to keep the enthusiasm momentum?

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Openstack Summit - Vancouver - DON’T CHANGE MY MINDSET, I AM NOT THAT OPEN

  1. 1. DON’T CHANGE MY MINDSET I AM NOT THAT OPEN Nick Barcet Alexis Monville
  2. 2. 2 Nick BARCET Alexis MONVILLE Director, Openstack Product Management Director, Improvement & Dissemination Red Hat Cloud Innovation Practice @nijaba @alexismonville @nijaba @alexismonville
  3. 3. HAVE YOU HEARD ABOUT DEVOPS? 3
  4. 4. 4 @nijaba @alexismonville Developers Operators
  5. 5. 5 @nijaba @alexismonville Developers Operators
  6. 6. 6 @nijaba @alexismonville Developers Operators CHANGE STABILITY
  7. 7. Timeline 7 @nijaba @alexismonville ‘09 Velocity 2009 Alspaw & Hamond talk 10 deployments a day at Flickr
  8. 8. 8 @nijaba @alexismonville
  9. 9. Timeline 9 @nijaba @alexismonville ‘09 Velocity 2009 Alspaw & Hamond talk 10 deployments a day at Flickr ‘15 Openstack Summit
  10. 10. 10 @nijaba @alexismonville
  11. 11. Timeline 11 @nijaba @alexismonville ‘01 ‘15‘09Agile Manifesto
  12. 12. Timeline 12 @nijaba @alexismonville ‘01 ‘15‘09Agile Manifesto‘96 eXtreme Programming
  13. 13. 13 @nijaba @alexismonville Developers Operators CHANGE STABILITY
  14. 14. 14 @nijaba @alexismonville Developers Operators CHANGE STABILITY
  15. 15. CULTURE 15
  16. 16. Organizations are more like this? 16 @nijaba @alexismonville
  17. 17. Or like this? 17 @nijaba @alexismonville
  18. 18. 18 @nijaba @alexismonville Product Proposing a radical collaboration model will not help
  19. 19. START WHERE THEY ARE! 19
  20. 20. Identify the value flow 20 @nijaba @alexismonville
  21. 21. Vision Stakeholders need to understand the global vision that will guide our decisions ● ambitious enough ● showing the value for the stakeholders ● connected to reality 21 @nijaba @alexismonville
  22. 22. 22 @nijaba @alexismonville The Director The Coach
  23. 23. Organize collaboration 23 @nijaba @alexismonville
  24. 24. Organize collaboration Who are my customers? Who are my providers? What defines the services/products that we provide? 24 @nijaba @alexismonville
  25. 25. For each provider 25 @nijaba @alexismonville Product Owner Coach
  26. 26. Product Owner mission Imagine that you are a PO at Amazon for a given functionality Listen Propose Gather all stakeholders (customer and provider) 26 @nijaba @alexismonville
  27. 27. Product Owner mission Output is ● a shared definition of your product, ● a shared understanding of the personas, ● a backlog of prioritized features, ● a definition of your interfaces in the value flow, ● and a definition of your metrics that enable [show|charge]back 27 @nijaba @alexismonville
  28. 28. DON’T CHANGE MY MINDSET I AM NOT THAT OPEN 28
  29. 29. FIRST THEY IGNORE YOU, THEN THEY LAUGH AT YOU, THEN THEY FIGHT YOU, THEN YOU WIN.Mahatma Gandhi 29 @nijaba @alexismonville
  30. 30. Understand your world passive resistance derision resistance active resistance change agent 30 @nijaba @alexismonville
  31. 31. All characters appearing in this work are fictitious. Any resemblance to real persons, living or dead, is purely coincidental. Of course…. 31 @nijaba @alexismonville
  32. 32. This is Henry Joe joins your meetings without actively participating… and accept the decisions without enforcing them… He is... 32 @nijaba @alexismonville
  33. 33. This is Beth She is looking for each possible loopholes… She is giving counter examples... She highlights how the change cannot apply to her work.... She warns about the risks for the whole organization… She is... 33 @nijaba @alexismonville
  34. 34. This is Bob He is taking people apart to make fun of what is being said… He finishes your sentences… He sends email to the group with dilbert cartoons… He is outwardly positive... He is... 34 @nijaba @alexismonville
  35. 35. This is Johanna She wants to understand your goal… She is asking questions about the current situation… She is proposing her support… She offers solutions to problems... She is... 35 @nijaba @alexismonville
  36. 36. People do change... 36 @nijaba @alexismonville
  37. 37. CREATE THE CONDITIONS 37
  38. 38. Passive Pair them with change agent… Coach a change agent on how to show results... 38 @nijaba @alexismonville
  39. 39. Derision Give her/him the responsibility to communicate about the team progress Coach personally on the objectives and how this could be an opportunity for her/him 39 @nijaba @alexismonville
  40. 40. Active Give her/him the responsibility for risk analysis and project retrospectives* Offer her/him a way to express his discontent and propose mitigation strategies *make her/him apply 6 thinking hats retrospective or pick another one from http://retrospectivewiki.org/index.php? title=6_Thinking_Hats_Retrospective 40 @nijaba @alexismonville
  41. 41. Change agent That’s who you start with… (S)He could be your Product Owner! 41 @nijaba @alexismonville
  42. 42. LET’S START THE JOURNEY! 42
  43. 43. There is always a way It’s only a matter of state of mind. Resistance is part of the game and provides the feedback that we need for the journey. It’s our role to adapt to these signals. 43 @nijaba @alexismonville
  44. 44. THANK YOU Nick Barcet Alexis Monville @nijaba @alexismonville
  45. 45. THANK YOU Red Hat Red Hat Red Hat @RedHatNews Red Hat channel

Talk given with Nick Barcet during the 2015 Vancouver Openstack Summit. If you are reading this abstract, you probably agree that Cloud technologies in general, and Openstack in particular, are a wonderful enabler of businesses transformation. At the same time you may have crossed the way of people who seemed stuck in an old way of thinking the use of technologies. They will tell you that what you propose will not work in real life… Probably because, it’s too far away from where they stand right now. The culture and organization change is often underestimated and touches all the areas from business to ops. Before your organization will be able to consider infrastructure as code, cross-functional teams that are in charge from design to production or zero-touch continuous deployment, there are steps to climb one at a time. In this session, we will share what we learned from real cases openstack projects: How to stage your transformation? How to present information depending on who you are talking to? How to generate quick wins to keep the enthusiasm momentum?

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