IACEE Quality Program Self-Assessment


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IACEE Quality Program Self-Assessment

  1. 1. Quality Standards and Organizational Self-Assessment for Distance Learning and Continuing Education OrganizationsKim A. Scalzo, DirectorSUNY Center for Professional DevelopmentAlexandra M. Pickett, Associate DirectorSUNY Learning Network
  2. 2. ENABLERS
  3. 3. Criterion 1: Leadership1 “Excellent leaders develop and facilitate the achievement of the mission and vision. They develop organisational values and systems required for sustainable success and implement these via their actions and behaviors.” Page 22
  4. 4. Criterion 2: Policy and Strategy2 “The organisation implements its mission and vision by having a stakeholder-focused strategy that takes account of the market and sector in which it operates. Policies, plans, objectives and processes are developed and deployed to deliver the strategy” Page 27
  5. 5. Criterion 3: People “Excellent organisations manage, develop and release the full3 potential of the staff at all levels. They promote fairness, equality, involvement and empowerment of the staff. The organisation strives to motivate the staff and build staff Commitment.” Page 32
  6. 6. Criterion 4: Partnerships and Resources4 “Excellent organisations plan and manage external partnerships, suppliers and internal resources in order to support policy, strategy and the effective operation of the organisation.” Page 37
  7. 7. Criterion 5: Processes5 “Excellent organisations design, manage and improve processes to fully satisfy and generate increasing value for customers, staff, and other stakeholders.” Page 42
  8. 8. RESULTS
  9. 9. Criterion 6: Customer Oriented Results6 “This section measures the organisation’s results in achieving customer (learner, learner’s employer, industry sector) satisfaction.” Page 52
  10. 10. Criterion 7: Staff Oriented Results7 “The organisation systematically measures results and satisfaction of the staff that achieve these results.” Page 59
  11. 11. Criterion 8: Society Oriented Results “The organisation has defined its social role and8 responsibilities among CE educational providers in society. These criteria answer the question, “What is the organisation achieving in satisfying the needs and the expectations of the local, regional, national and international community?”” Page 62
  12. 12. Criterion 9: Key Performance Results “The organisation achieves beneficial outcomes in relation9 to its mandate and specified objectives, satisfying needs and expectations of stakeholders or those with a financial interest. The organisation uses at least three years of previous data to define the trend.” Page 67
  13. 13. Implementing the DAETE Self-Assessment• Online interactive assessment and paper version (PDF) are both available at: http://daete.up.pt • The self-assessment tool is free and available for any organization to use • Opportunities to participate in benchmarking and benefit from sharing best practices are available to organizations who join the IACEE Quality Program – information is available at http://iacee.org
  14. 14. Thank You!