Developing your action plan

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Developing your action plan

  1. 1. Quality Standards and Organizational Self-Assessment for Distance Learning and Continuing Education OrganizationsKim A. Scalzo, DirectorSUNY Center for Professional DevelopmentAlexandra M. Pickett, Associate DirectorSUNY Learning Network
  2. 2. Self-Assessment ScoresLet’s see how you did!!
  3. 3. Developing your Action Plan Who will you include beyond yourself in conducting your self- assessment? How will youincorporate other perspectives to get the most accurate picture?
  4. 4. Process and Tools Benchmarking Provide Demographic DemographicStart here Data Sheet and Data Supplemental Data Sheet Develop/ Improve Self- DAETE Matrix & Assessment score sheet Benchmark Document Best Practices Analyse Best Practices Strengths Template and Identify Development Areas
  5. 5. Best Practices CollectionDuring   the   DAETE   self-­‐evaluation   process,   you   scored   your   institution   4   or   5   in   several  criteria.   We   are   currently   involved   on   collecting   best   practices   from   institutions   like   yours  that  helps  us  to  clearly  identify  precisely  what  is  excellence  performance  in  CEE.    Name  of  the  Institution    Contact  for  the  Institution  Name:  Email  Address:  Phone  Number:  Fiscal  Year    Sub-­‐Criterion  Number/Label/Statement/Score  Include  a  bulleted  list  of  statements  that  demonstrate  why  you  assigned  this  score  for  this  sub-­‐criterion  as  well  as  name  and  contact  info  for  person  who  can  be  contacted  for  more  information.   -­‐   -­‐   -­‐   -­‐  Name  and  Contact  Info:    
  6. 6. Best Practices - ResultName  of  the  Ins8tu8on  TKK  Dipoli  –  Aalto  University  Fiscal  Year  FY  2008-­‐2009  8a - Image - 5Include a bulleted list of statements that demonstrate why you assigned this score for this sub-criterion as well as name and contact info for person who can be contacted for more information.– External imago studies show excellent results for TKK Dipoli, examples:– The Imago Study of Training Organizations 2008: Universities’ Life Long Learning Institutes– The Imago Study of Training Organizations 2008– TKK Dipoli is a desired partner in societal projects both nationally and internationally– TKK Dipoli’s societal interface has broadened, several persons of the organization are involved– TKK Dipoli is an active player in hundreds of networks, associations and societies either as acentre or through its staff members.Name and Contact Info: Kirsti Miettinien
  7. 7. Best Practices - EnablerName  of  the  Ins8tu8on  Rensselaer  Polytechnic  Ins8tute  Fiscal  Year  FY  2008-­‐2009  1d  Leadership  and  Mo8va8on  -­‐  4  Include  a  bulleted  list  of  statements  that  demonstrate  why  you  assigned  this  score  for  this  sub-­‐criterion  as  well  as  name  and  contact  info  for  person  who  can  be  contacted  for  more  informa8on.  - We  have  mul8ple  levels  of  mee8ngs  where  we  share  informa8on  on  what  is  happening  across  the  organiza8on  and  from  leadership  to  all  the  staff  - Individual  mee8ngs  enable  communica8on  between  staff  and  supervisor  - Staff  feel  respected  and  congratulated  when  they  do  a  good  job  - Innova8ve  contribu8ons  are  recognized  - We  have  regular  staff  development  events  to  improve  skills  and  teambuildling  - The  performance  evalua8on  process  recognizes  staff  accomplishments  - Outside  of  our  office,  efforts  are  recognized  by  other  staff  - Leadership  recognizes  the  efforts  of  the  staff  in  large  campus  celebratory  events  Name  and  Contact  Info:    Kim  Scalzo,  scalzk@rpi.edu,  518-­‐276-­‐4795  
  8. 8. Quality Management Process and Tools Benchmarking Provide Demographic DemographicStart here Data Sheet and Data Supplemental Data Sheet Develop/ Improve Self- DAETE Matrix & Assessment Sloan-C Scorecard Benchmark Document Best Practices Analyze Best Practices Strengths Template and Identify Development Areas
  9. 9. Developing your Action Plan How will you use the information from the self-assessment toanalyze your strengths and identify areas of development?
  10. 10. Quality Management Process and Tools Benchmarking Provide Demographic DemographicStart here Data Sheet and Data Supplemental Data Sheet Develop/ Improve Self- DAETE Matrix & Assessment Sloan-C Quality Scorecard Benchmark Document Best Practices Analyse Best Practices Strengths Template and Identify Developme nt Areas
  11. 11. Developing your Action Plan What would be helpful to you in benchmarking? What types of comparisons would you like to beable make with other organizations to help you improve your quality?
  12. 12. Process and Tools Benchmarking Provide Demographic DemographicStart here Data Sheet and Data Supplemental Data Sheet Develop/ Improve Self- DAETE Matrix & Assessment Sloan-C Quality score sheet Benchmark Document Best Practices Analyse Best Practices Strengths Template and Identify Developme nt Areas
  13. 13. Developing your Action PlanWhat will you do with the results of the self-assessment and benchmarking to develop your organization and improve your quality?
  14. 14. What other Quality standards doyou use or have you seen that you find to be helpful?
  15. 15. Quality Standard ReferencesNYS Distance Education Principles of GoodPractice http://www.highered.nysed.gov/ocue/ded/practice.htmlEFQM Excellence Model http://www.efqm.org/en/tabid/132/default.aspxSloan-C Quality Framework http://sloanconsortium.org/5pillars
  16. 16. Next StepsDevelop and submit your action plan.Post questions, obstacles, challenges, orissues that you faced as you developed youraction plan.Due: April 30, 2012 – realistic?
  17. 17. Thank You!

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