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User adoption challenges lets make it stick #spscambridge

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Technology solutions get delivered all the time, but User Adoption is not automatic. The slides give an overview of a few User Adoption challenges and strategies how to prepare for or overcome them.

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User adoption challenges lets make it stick #spscambridge

  1. 1. User Adoption: Let's not just deliver a solution. Let’s make it stick! Antje Lamartine | September 2018
  2. 2. Thank you to our sponsors!
  3. 3. Sponsor Raffle!!! • Each sponsor stamp will opt you into sponsor raffle prize and mailings • Collect 7 or more sponsor stamps on your Badge to be eligible for the Xbox One X • Hand entire Badge/ ribbon back into registration desk at end of day to enter the prize draw • Badges drawn at 5.15pm in Trinobantes (if you are drawn and do not have the pre-requisite stamp/s….. You’ll lose!)
  4. 4. Social • Tweet on #spscambridge OR #sqlsatcambridge • We have Giant Jenga, Giant Connect 4, Giant Kerplunk and Sack races! • Post event, join us for a SharePint/ SQLPint from our bar • Don’t forget to thank Sponsors, Volunteers and Speakers! • The event doors will close at 6.30pm
  5. 5. About Antje Lamartine • Collaboration Consultant & Enthusiast • SP2010 / SP2013 / O365 • My Passions: Skiing, Knitting, Passing on my Knowledge • People, People, People • www.linkedin.com/in/antjelamartine • @AntjeLamartine
  6. 6. Tech Acumen Exec Support Company Culture Missed Target CommunicationSupport
  7. 7. • What type of Industry? • Which Version of Technology are we on? Train • What type of Training? • Productivity Tools • Solution specific • Demo Success Stories • Who’s the Audience? • Delivery • Lunch & Learn Sessions • Mandatory Team Training Sessions • Tutorials & User Manuals Tech Acumen? Or Lack thereof? KEEP GIVING | BE CONSISTENT
  8. 8. Missed Target • Focus on Solution rather than Need • Original Need changed • Priorities changed Engage • Thorough solicitation of requirements • Dream big, and start small • Implement in phases • Keep communicating / regular check ins STAY IN TOUCH
  9. 9. Communication • Was there any communication? • What was communicated? • Was the right audience targeted? Interact • Stay in control of communication • What / Why / When • Communicate often • Use Different Means • Provide Feedback Mechanism WHAT’S IN IT FOR THEM
  10. 10. Support • Delivered but not trained? • Was Support considered / planned? • Was the Support team trained? Empower • Inform & Train your Support team in time • Train: Wiki & FAQs • 1:1, small group, large group • Internal User Group / “Champions” Program REWARD
  11. 11. Exec Support • Does it exist? In theory or practice? • At what level? Solicit • Have the conversation • With Manager AND Executive • Turn them into advocates • Provide ROI (Measure & Analyze) CONTINUE THE CONVERSATION
  12. 12. Company Culture • We’ve always done it that way • It’s new and shiny – bring it on • Siloed vs. cross-functional • Transparent? • Individual vs. structured processes? • Clearly Set Company Goals? BE MINDFUL
  13. 13. We bring CHANGE!
  14. 14. Hurdle to Change: • of the Unknown • of Lack of Competence • of Change in Status Quo Fear
  15. 15. See – Feel - Change Analyze – Think - Change
  16. 16. Sponsor ship Buy-In Involve ment Impact Commu nication Read iness
  17. 17. Don‘t forget to visit our sponsors who made this day possible! Thankyou!
  18. 18. Resource Links • Mind Mapping • https://www.skyword.com/contentstandard/creativity/how-mind-maps- apply-brain-science-to-creativity/ • ROI by Sarah Haase • https://blog.splibrarian.com/2014/07/02/land-of-confusion/ • Innovation Games • https://blog.splibrarian.com/2015/11/30/innovation-games/ • http://www.innovationgames.com • On Change • https://www.kotterinternational.com/research-and-perspectives/
  19. 19. Photo Credits • Jump: https://pixabay.com/en/youth-active-jump-happy-sunrise-570881/ • Seats: https://unsplash.com/photos/j5dD6jNLhHk • Audience: https://unsplash.com/photos/-5rA4DRrEXU • Motherboard: https://pixabay.com/en/board-electronics-computer-453758/ • Golfball: https://www.pexels.com/u/tyler-hendy-9620/ • Microphone: https://www.pexels.com/u/freestocks/ • Holding Hands: https://pixabay.com/en/hands-toddler-hand-child-s-hand-1797401/ • Businessman: https://pixabay.com/en/handshake-hand-give-business-man-2056021/ • Colored Powder: https://pixabay.com/en/color-colored-powder-india-300343/ • Welcome Sign: https://unsplash.com/photos/AvqpdLRjABs • Palms: https://www.pexels.com/u/j0sie/ • People: https://unsplash.com/photos/_es6l-aPDA0 • Tablet: https://www.pexels.com/u/wdnet/ • Feet In Water: https://www.pexels.com/u/kaiquestr/ • Painted Hands: https://unsplash.com/photos/cAtzHUz7Z8g

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