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The Consumerization of HR

                Anita Lettink
               VP Northern Region
                        May 2012
What if...
                                                  HR didn’t exist
                                             ...
Supermarket cashier




Copyright NorthgateArinso. All rights reserved.
Self service check out




Copyright NorthgateArinso. All rights reserved.
Travel agent




Copyright NorthgateArinso. All rights reserved.
Self service online




Copyright NorthgateArinso. All rights reserved.
Ground stewardess




Copyright NorthgateArinso. All rights reserved.
Self service check in




Copyright NorthgateArinso. All rights reserved.
And even surgeons




Copyright NorthgateArinso. All rights reserved.
Robotic surgery




Copyright NorthgateArinso. All rights reserved.
And what about HR?




Copyright NorthgateArinso. All rights reserved.
Well, we’re not there yet...




Copyright NorthgateArinso. All rights reserved.
Because this HR Manager…




Copyright NorthgateArinso. All rights reserved.
…has not yet been replaced by this one!




Copyright NorthgateArinso. All rights reserved.
A quick look outside




Copyright NorthgateArinso. All rights reserved.
The economic crisis continues




Copyright NorthgateArinso. All rights reserved.
Governments are tightening budgets




Copyright NorthgateArinso. All rights reserved.
Companies hoard cash but don’t spend it




Copyright NorthgateArinso. All rights reserved.
The recovery will take many years




Copyright NorthgateArinso. All rights reserved.
The recovery will be jobless




Copyright NorthgateArinso. All rights reserved.
Challenges for HR




Copyright NorthgateArinso. All rights reserved.
The future workforce is shrinking…




                                                                                 Su...
The future workforce is dispersed




Copyright NorthgateArinso. All rights reserved.
The future workforce is diverse




Copyright NorthgateArinso. All rights reserved.
The future workforce has individual
                                                  needs




Copyright NorthgateArinso....
The future workforce follows the
                                                  career lattice




Copyright NorthgateA...
The future workforce brings their own
                                                  devices




Copyright NorthgateAri...
The future workforce is digitally divided




Copyright NorthgateArinso. All rights reserved.
What does that mean for HR?




Copyright NorthgateArinso. All rights reserved.
The old HR is dead




Copyright NorthgateArinso. All rights reserved.
From hierarchy to HR in networked
                                                  organizations




Copyright NorthgateA...
HR goes direct –
                                                  stops being the middle man




Copyright NorthgateArins...
HR bases workforce decisions on data




Copyright NorthgateArinso. All rights reserved.
Expect the consumerization of HR:
                                                  fully automated, mobile and social



...
So, what’s HR to do?




Copyright NorthgateArinso. All rights reserved.
Core capabilities for HR




                 Drive down                       Improve delivery           Create the
     ...
…to demonstrate added value in HR!




                 Drive down                       Improve delivery          Create ...
Simplified Operating model



                                                                HR Value

                  ...
Flawless execution: automate and
                                                  standardize as much as possible




Cop...
Value creation through the agile HR
                                                      organization

                  ...
And on a final note...




Copyright NorthgateArinso. All rights reserved.
…yes, this is the future of HR!




Copyright NorthgateArinso. All rights reserved.
Thank You!
                                                 Download the white paper at:
                                 ...
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Masterclass HR Consumerization Slide 1 Masterclass HR Consumerization Slide 2 Masterclass HR Consumerization Slide 3 Masterclass HR Consumerization Slide 4 Masterclass HR Consumerization Slide 5 Masterclass HR Consumerization Slide 6 Masterclass HR Consumerization Slide 7 Masterclass HR Consumerization Slide 8 Masterclass HR Consumerization Slide 9 Masterclass HR Consumerization Slide 10 Masterclass HR Consumerization Slide 11 Masterclass HR Consumerization Slide 12 Masterclass HR Consumerization Slide 13 Masterclass HR Consumerization Slide 14 Masterclass HR Consumerization Slide 15 Masterclass HR Consumerization Slide 16 Masterclass HR Consumerization Slide 17 Masterclass HR Consumerization Slide 18 Masterclass HR Consumerization Slide 19 Masterclass HR Consumerization Slide 20 Masterclass HR Consumerization Slide 21 Masterclass HR Consumerization Slide 22 Masterclass HR Consumerization Slide 23 Masterclass HR Consumerization Slide 24 Masterclass HR Consumerization Slide 25 Masterclass HR Consumerization Slide 26 Masterclass HR Consumerization Slide 27 Masterclass HR Consumerization Slide 28 Masterclass HR Consumerization Slide 29 Masterclass HR Consumerization Slide 30 Masterclass HR Consumerization Slide 31 Masterclass HR Consumerization Slide 32 Masterclass HR Consumerization Slide 33 Masterclass HR Consumerization Slide 34 Masterclass HR Consumerization Slide 35 Masterclass HR Consumerization Slide 36 Masterclass HR Consumerization Slide 37 Masterclass HR Consumerization Slide 38 Masterclass HR Consumerization Slide 39 Masterclass HR Consumerization Slide 40 Masterclass HR Consumerization Slide 41 Masterclass HR Consumerization Slide 42 Masterclass HR Consumerization Slide 43
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Masterclass HR Consumerization

'The Consumerization of HR' looks at current trends in the economic and business environments and translates those to the future of HR. This presentation was created for the HR Leadership Summit in Genval on May 9th, 2012

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Masterclass HR Consumerization

  1. 1. The Consumerization of HR Anita Lettink VP Northern Region May 2012
  2. 2. What if... HR didn’t exist (anymore) Copyright NorthgateArinso. All rights reserved.
  3. 3. Supermarket cashier Copyright NorthgateArinso. All rights reserved.
  4. 4. Self service check out Copyright NorthgateArinso. All rights reserved.
  5. 5. Travel agent Copyright NorthgateArinso. All rights reserved.
  6. 6. Self service online Copyright NorthgateArinso. All rights reserved.
  7. 7. Ground stewardess Copyright NorthgateArinso. All rights reserved.
  8. 8. Self service check in Copyright NorthgateArinso. All rights reserved.
  9. 9. And even surgeons Copyright NorthgateArinso. All rights reserved.
  10. 10. Robotic surgery Copyright NorthgateArinso. All rights reserved.
  11. 11. And what about HR? Copyright NorthgateArinso. All rights reserved.
  12. 12. Well, we’re not there yet... Copyright NorthgateArinso. All rights reserved.
  13. 13. Because this HR Manager… Copyright NorthgateArinso. All rights reserved.
  14. 14. …has not yet been replaced by this one! Copyright NorthgateArinso. All rights reserved.
  15. 15. A quick look outside Copyright NorthgateArinso. All rights reserved.
  16. 16. The economic crisis continues Copyright NorthgateArinso. All rights reserved.
  17. 17. Governments are tightening budgets Copyright NorthgateArinso. All rights reserved.
  18. 18. Companies hoard cash but don’t spend it Copyright NorthgateArinso. All rights reserved.
  19. 19. The recovery will take many years Copyright NorthgateArinso. All rights reserved.
  20. 20. The recovery will be jobless Copyright NorthgateArinso. All rights reserved.
  21. 21. Challenges for HR Copyright NorthgateArinso. All rights reserved.
  22. 22. The future workforce is shrinking… Sustainable fertility rate is 2.1 children Copyright NorthgateArinso. All rights reserved.
  23. 23. The future workforce is dispersed Copyright NorthgateArinso. All rights reserved.
  24. 24. The future workforce is diverse Copyright NorthgateArinso. All rights reserved.
  25. 25. The future workforce has individual needs Copyright NorthgateArinso. All rights reserved.
  26. 26. The future workforce follows the career lattice Copyright NorthgateArinso. All rights reserved.
  27. 27. The future workforce brings their own devices Copyright NorthgateArinso. All rights reserved.
  28. 28. The future workforce is digitally divided Copyright NorthgateArinso. All rights reserved.
  29. 29. What does that mean for HR? Copyright NorthgateArinso. All rights reserved.
  30. 30. The old HR is dead Copyright NorthgateArinso. All rights reserved.
  31. 31. From hierarchy to HR in networked organizations Copyright NorthgateArinso. All rights reserved.
  32. 32. HR goes direct – stops being the middle man Copyright NorthgateArinso. All rights reserved.
  33. 33. HR bases workforce decisions on data Copyright NorthgateArinso. All rights reserved.
  34. 34. Expect the consumerization of HR: fully automated, mobile and social Copyright NorthgateArinso. All rights reserved.
  35. 35. So, what’s HR to do? Copyright NorthgateArinso. All rights reserved.
  36. 36. Core capabilities for HR Drive down Improve delivery Create the cost quality agile organization …with a focus on delivering solutions that bring tangible results! Copyright NorthgateArinso. All rights reserved.
  37. 37. …to demonstrate added value in HR! Drive down Improve delivery Create the cost quality agile organization Simplified Flawless Value operating model execution creation Copyright NorthgateArinso. All rights reserved.
  38. 38. Simplified Operating model HR Value Workforce & talent strategy how to get the best people in the right place at the right time Workforce performance how to get the best results from people HR Basic Workforce Administration how to ensure standardization, accuracy & compliancy Copyright NorthgateArinso. All rights reserved.
  39. 39. Flawless execution: automate and standardize as much as possible Copyright NorthgateArinso. All rights reserved.
  40. 40. Value creation through the agile HR organization Business HR Services HR Consultancy Workforce support Leadership Development Administration Talent Management Reporting Analytics Focus Focus Sustainable business growth Operational Excellence: through workforce accuracy & compliancy performance Copyright NorthgateArinso. All rights reserved.
  41. 41. And on a final note... Copyright NorthgateArinso. All rights reserved.
  42. 42. …yes, this is the future of HR! Copyright NorthgateArinso. All rights reserved.
  43. 43. Thank You! Download the white paper at: http://download.northgatearinso.com/consumerization-hr Questions? Comments? Email: anita.lettink@ngahr.com Twitter: @NGA_Anita Photos and pictures courtesy of Flickr.com Slide10 and 11 pictures courtesy of Mindflash.com Copyright NorthgateArinso. All rights reserved.
  • YvonneLim36

    Nov. 6, 2016
  • PaulDaoust

    Jun. 2, 2015

'The Consumerization of HR' looks at current trends in the economic and business environments and translates those to the future of HR. This presentation was created for the HR Leadership Summit in Genval on May 9th, 2012

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