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Kano model

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A short overview about Kano Model

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Kano model

  1. 1. KANO MODEL
  2. 2. ATTRACTIVE FEATURES
  3. 3. ONE-DIMENSIONAL FEATURES
  4. 4. MUST-HAVE FEATURES
  5. 5. UNIMPORTANT FEATURES
  6. 6. UNDESIRED FEATURES
  7. 7. CHANGE HAPPENS
  8. 8. KANO SURVEY 1. I like it 2. I expect it 3. I’m neutral 4. I can tolerate it 5. I dislike it

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