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1/3 - Branch, Internet, Mobile, Digital. Evolution of Banking services 1/3

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«Branch, Internet, Mobile, Digital» is a study that aims to synthesize and connect some of the most innovative actions that Banks, Fintechs and other actors are undertaking to develop a new model for the financial services.

Views expressed in this presentation are my own.

Published in: Economy & Finance
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1/3 - Branch, Internet, Mobile, Digital. Evolution of Banking services 1/3

  1. 1. Branch Internet Mobile Digital Evolution of Banking services 1/3 Alessio Bonetti - @b0n3tt1
  2. 2. First Chapter Evolution of the context. The new cumstomer.
  3. 3. Brett King – Speaker, Author, Radio Host, Innovator & Founder of Moven Chris Skinner – Digital bank guru, Speaker, Author & blogger Matthias Kröner – CEO @Fidor Bank Michal Panowicz – Former Managing Director, Marketing & Business Development @mBank, now @Nordea Bank INNOVATORS
  4. 4. SOMETHING IS CHANGING…
  5. 5. USABILITY MATTERS
  6. 6. INTERACTION MATTERS
  7. 7. MOBILE MATTERS
  8. 8. BEAUTY MATTERS
  9. 9. CONTEXTUAL MATTERS
  10. 10. Contestuale INTELLIGENCE MATTERS
  11. 11. Disruptive innovation DISRUPTIVE INNOVATION
  12. 12. Disruptive innovation – Messaging COMMUNICATION: FROM PAPER…
  13. 13. Disruptive innovation – Messaging …TO MAIL…
  14. 14. Disruptive innovation – Messaging…TO INSTANT&RICH MESSAGING
  15. 15. Disruptive innovation – Musica MUSIC: FROM STEREOS…
  16. 16. …TO IPOD…
  17. 17. …TO EVERYTHING FREE&STREAMING
  18. 18. Disruptive innovation – Libri BOOKS: FROM BOOKSHOPS…
  19. 19. Disruptive innovation – Libri …TO VIRTUAL BOOKSHOPS…
  20. 20. Disruptive innovation – Libri …TO «BOOK-STREAMING»
  21. 21. Disruptive innovation – Tv/Film VIDEO: FROM TV…
  22. 22. Disruptive innovation – Tv/Film …TO MOBILE TV…
  23. 23. Disruptive innovation – Tv/Film …TO UNLIMITED ONDEMAND TV
  24. 24. Disruptive innovation – Viaggi TRAVELLING: FROM TRAVEL AGENCY…
  25. 25. …TO WEB TRAVEL AGENCY…
  26. 26. …TO AIRBNB 
  27. 27. Disruptive innovation – Trasporti TRANSPORT: FROM OLD STYLE…
  28. 28. …TO A MUCH BETTER STYLE.
  29. 29. http://techcrunch.com/2015/03/03/in-the- age-of-disintermediation-the-battle-is-all-for- the-customer-interface/#.0jyto5:DPTt http://www.thinknowresearch.com/blog/the- best-time-to-be-in-mrx/
  30. 30. “IF WE ARE USING THE INTERNET TO DO FIND PLACES TO STAY AND TO GET IN A CAR WITH A STRANGER TO FROM A TO B, WHY NOT LOANS?” RACHEL BOTSMAN
  31. 31. Persone • Millennials – Chi sono – Quali sono le loro caratteristiche MILLENNIALS
  32. 32. Persone • Millennial Disruptive Index
  33. 33. True? False!
  34. 34. RELATIONSHIP IS FACE TO FACE!
  35. 35. Convinzioni - Relazione • Mediawolrd vs Amazon IS THIS THE BEST SERVICE YOU EXPECT?
  36. 36. Convinzioni - Relazione • Mediawolrd vs Amazon OR ARE WE GETTING USED TO…
  37. 37. NespressoAND PREMIUM SERVICE…
  38. 38. OR PERSONALIZED SERVICE?
  39. 39. AND DON’T FORGET THAT THIS IS HAPPENING!
  40. 40. IS RELATIONSHIP FACE TO FACE ONLY? SOCIAL MEDIA ARE JUST A BUBLE!
  41. 41. ARAB SPRING
  42. 42. Convinzioni – Social Media
  43. 43. THE RISE OF NEW «BUSINESS MODELS»
  44. 44. IS RELATIONSHIP FACE TO FACE ONLY? ARE SOCIAL MEDIA JUST A BUBLE? MOBILE FIRST!
  45. 45. ALWAYS CONNECTED…
  46. 46. …EVEN HERE!
  47. 47. HAVEN’T WE GO TO FAR? 
  48. 48. MONEY MAKES THE WORLD GO AROUND! IS RELATIONSHIP FACE TO FACE ONLY? ARE SOCIAL MEDIA JUST A BUBLE? MOBILE FIRST?
  49. 49. Convinzioni – Mobile First
  50. 50. DOES MONEY MAKE THE WORLD GO AROUND ? IS RELATIONSHIP FACE TO FACE ONLY? ARE SOCIAL MEDIA JUST A BUBLE? MOBILE FIRST?
  51. 51. And what about Banks?
  52. 52. Interested? Don’t miss on slideshare the second chapter of Branch, Internet, Mobile, Digital regarding financial services startups called Fintechs.
  53. 53. Let’s keep in touch!
  54. 54. LINKEDIN: LINKEDIN.COM/IN/ALESSIOBONETTI
  55. 55. TWITTER: @B0N3TT1
  56. 56. Disclaimer «Branch, Internet, Mobile, Digital» is a study that aims to synthesize and connect some of the most innovative actions that Banks, Fintechs and other actors are undertaking to develop a new model for the financial services. Views expressed in this presentation are my own.
  57. 57. Branch Internet Mobile Digital Evolution of Banking services 1/3 Alessio Bonetti - @b0n3tt1

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