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Consent Experience Design Workshop @ IFF017

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This are the introductory slides to CEDW @ IFF2017.

The proposed workshop is conceived as hands-on UX brainstorm which employs tools derived from the field of service design to generate new consent solutions.
Attendees will learn how to use simple design tools to improve the experience of managing consent and privacy online.
New insights on how to design for consent will be generated in the workshop activity through discussions and reflections.

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Consent Experience Design Workshop @ IFF017

  1. 1. Consent Experience Design Workshop @ IFF2017 Alessandro Carelli
  2. 2. Consent Experience Design Workshop @ IFF2017 | Alessandro Carelli | 08/03/2017 Informed consent is a basic requirement for accessing any digital service which gathers personal data. However, the way people are requested to give consent often exposes them to the extensive collection of their personal information which, in turn, poses threats for personal freedom. This calls for new approaches to design more effective consent experiences. Consent Experience Design Workshop @ IFF2017 Why
  3. 3. Consent Experience Design Workshop @ IFF2017 | Alessandro Carelli | 08/03/2017 •  The proposed workshop is conceived as hands-on UX brainstorm which employs tools derived from the field of service design to generate new consent solutions. •  Attendees will learn how to use simple design tools to improve the experience of managing consent and privacy online. •  New insights on how to design for consent will be generated in the workshop activity through discussions and reflections. Consent Experience Design Workshop @ IFF2017 What is it
  4. 4. Consent Experience Design Workshop @ IFF2017 | Alessandro Carelli | 08/03/2017 How might a fulfilling consent experience be designed? {
  5. 5. Consent Experience Design Workshop @ IFF2017 | Alessandro Carelli | 08/03/2017 1.  Envisioning the ideal consent experience for an hypothetical Accuweather’s personal account throughout the tree main consent’s phases (i.e. pre, during, post); 2.  Using service design tools to mapping the consent journey; 3.  Reflecting and discussing upon the outcomes; 4.  Getting feedback about the workshop design. Consent Experience Design Workshop @ IFF2017 Objectives
  6. 6. Consent Experience Design Workshop @ IFF2017 | Alessandro Carelli | 08/03/2017 Consent Experience Design Workshop @ IFF2017 Tools Touchpoint cardsPersonas Consent journey canvas
  7. 7. Consent Experience Design Workshop @ IFF2017 | Alessandro Carelli | 08/03/2017 Consent Experience Design Workshop @ IFF2017 Output
  8. 8. N° Description Duration Start / end 1 WS briefing: introducing grounding ideas, tools objectives 30’ 9:45 – 10:15 2 Groups activity 50’ 10:15 – 11:05 3 Group presentations 40’ 11:05 – 11:45 4 Final reflections 15’ 11:45 – 12:00 Consent Experience Design Workshop @ IFF2017 | Alessandro Carelli | 08/03/2017 Consent Experience Design Workshop @ IFF2017 Schedule
  9. 9. Consent Experience Design Workshop @ IFF2017 | Alessandro Carelli | 08/03/2017 1.  The journey reflects the consent experience your user should have rather than as it currently is; 2.  Don’t be stuck by the complexity of the information! The journey map is a tool to help you to be in ‘people’s shoes’ and to easily understand their needs and desires; 3.  Think about events that might occur during the service’s phases and how they can impact the consent experience (e.g. changing in ToS and/or privacy policy, increased awareness from user ). Consent Experience Design Workshop @ IFF2017 Tips
  10. 10. Consent Experience Design Workshop @ IFF2017 | Alessandro Carelli | 08/03/2017 Questions ?
  11. 11. Consent Experience Design Workshop @ IFF2017 | Alessandro Carelli | 08/03/2017 •  Workshop’s About page: privacyfeedback.org/consentexp •  Workshop’s Wiki page: tinyurl.com/IFF2017consentexp •  Workshop’s Evaluation Form: tinyurl.com/consentexpform Consent Experience Design Workshop @ IFF2017 Useful links
  12. 12. Alessandro Carelli Ph.D student Loughborough Design School, LDS 1.23 Loughborough University, LE11 3TU, UK A.Carelli@lboro.ac.uk @inf_overload Thank you and have fun! Consent Experience Design Workshop @ IFF2017 | Alessandro Carelli | 08/03/2017

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