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How to
feel close
to our
customers?
YA LOS ENCONTRÉ
¿Hacia dónde vamos?
react
Listenengage
&
Watch
Product
or Service?
external
customer
internal
customer
What do we are promising?
Fulfills the promise
ManageManage
customer
service
ADVERTISI...
You can deliver
better customer service
turn custormers into
powerful brand advocates
and super boost your
brand awareness...
HOW ARE we WORKING?
WEAREBreaking
THE RELATIONSHIP
BETWEEN OUR
CUSTOMERS
How to build it?
Customer engagement
acts
CUSTOMER
STAFFphysical
support
Tools &
Atmosphere
around the
service
Customer
Se...
Inseparability
Relations
during the
process
Intangibility
How can we
make a difference?
Heterogeneity
satisfactionCustomer...
Value ChainPrimary Activities:
Support Activities:
Operations MKT ServiceInbound
logistics
Procurement, HR Management, Tec...
Your audience is already there
willingand
waiting
Where are you?
Gracias
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Feel so close

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feel so close javi atlantis

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Feel so close

  1. 1. How to feel close to our customers?
  2. 2. YA LOS ENCONTRÉ ¿Hacia dónde vamos?
  3. 3. react Listenengage & Watch
  4. 4. Product or Service?
  5. 5. external customer internal customer What do we are promising? Fulfills the promise ManageManage customer service ADVERTISING products Got Engaged! what is happening??
  6. 6. You can deliver better customer service turn custormers into powerful brand advocates and super boost your brand awareness to existing and new audiences
  7. 7. HOW ARE we WORKING? WEAREBreaking THE RELATIONSHIP BETWEEN OUR CUSTOMERS
  8. 8. How to build it? Customer engagement acts CUSTOMER STAFFphysical support Tools & Atmosphere around the service Customer Service & Relation between customers Verbal acts Physical-indispensable acts Intellectual acts Waiting between sequences
  9. 9. Inseparability Relations during the process Intangibility How can we make a difference? Heterogeneity satisfactionCustomer’s
  10. 10. Value ChainPrimary Activities: Support Activities: Operations MKT ServiceInbound logistics Procurement, HR Management, Technology, Infrastructure Outbound Logistics
  11. 11. Your audience is already there willingand waiting Where are you?
  12. 12. Gracias

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