• Teresa Amabile,
a professor at Harvard Business School and co-
author of The Progress Principle, says middle
managers are in a "sandwich situation." They're
squeezed between the interests of upper
managers and employees.
Operations, Finance, HR, Sales, Supply Chain,
Manufacturing, Marketing… Thier focus is on
Communication, Execution & Details
Contribute by utilizing …PDSA Model
Q: What are we trying to accomplish?
Plan, Do, Study, Act
Plan, Carry out the plan, Analysis & Feedback,
Plan the Next Cycle
Let me tell you about myself?
I have a degree in…
I worked on the following projects…
I belong to the following biz organizations…
My interest include…
The interviewer is testing your ability to
interact with others.
YOU FINISH – PAUSE – AND NOW
YOU GET A POLITE SMILE
Did you come here to get a
I SURE HOPE NOT
What did they learn about you?
FACTS can sometimes be BORING
Will someone please ask me a
Can you tell me about the
What business are you really in?
The Ritz Carlton is not in the hotel business…they
are in the life style business
What do your customers value most?
Making Things Easy = Reduce Complexity,
Money = Improve ROI,
World Class Service
Other HR Type Questions
What Are Your Greatest Weaknesses?
Determining your ability to overcome obstacles.
Where do you see your self in 5 years?
Listening for long-term goals, career development plan
How would your fellow students describe you?
Gives a glimpse of how you view yourself and what you
believe are your most important attributes.
What are your hobbies?
Looking for interest, priorities, and fit
What hiring managers want to here?
speak of others
have overcome obstacles
can articulate both sides
outline your unique …
experience, education, credentials
Our work is held up for Judgment
Is your self esteem tied to your
work ? …hence judgment
Become Aware – Wake Up
Your self worth
is not measured by other peoples
grades, evaluation or judgments
So much of your success is dependent on you
Yes we’ve all heard it before
Its not what you know…It’s who you know
Right place…Right Time
Money or Luck
I am not here to tell you life is fair, it’s not
but it’s what you do…with what you got
don’t sit there and tell me you can’t
if you do… you won’t last
Books to Read…
• In Search of Excellence
– By Tom Peters
• The First 90 Days
– By Michael D. Watkins
• The 5th Discipline
– By Peter Senge
• The Future of Management
– By Gary Hamel
• Influencer – The power to change
– By Kerry Patterson, Joseph Grenny,
David Maxfield, Ron McMillan, Al
• The Why of Work – How great
leaders build abundant organizations
– By David Ulrich, Wendy Ulrich,
Books to Read…
• The Tao of Psychology:
Synchronicity and the Self:
- By Jean Shinoda ...
• Emotional Intelligence
- By Daniel Goleman
• Authentic Happienss
- By Martin E. P. Seligman
• Original Blessing
– By Mathew Fox
• A Gift of Positive Thinking
– Gill Farrer-Hall