A Serious Game for Mayors, ISAGA 2011

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T-Xchange, TNO, the HKU and THALES have developed a web-based training game for mayors. Since this is a demographic not normally known for gaming, this posed quite some challenges for the designers. In this presentation the steps of the game design process are shown. Starting with the paper prototype, through a mockup to the final game. The design considerations and functional requirements for this particular game and audience are also discussed.

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A Serious Game for Mayors, ISAGA 2011

  1. 1. A Serious Game for MayorsFrank AldershoffT-Xchange 1
  2. 2. Who am I? Serious Gaming Specialist @T-X Lecturer @University of Amsterdam Game Programming MSc AI 2
  3. 3. Who am I? Serious Gaming Specialist @T-X Lecturer @University of Amsterdam Game Programming MSc AI 2
  4. 4. Serious gaming is serious business 3
  5. 5. T-Xchange Urban & Spatial Planning Training/Awareness Games Commercially and Subsidised GATE 4
  6. 6. GATE“To advance the state-of-the-art in gaming and to facilitate knowledgetransfer to companies, the Dutch government has funded the GATEproject with a total budget of 19 million Euros.” gate.gameresearch.nl 5
  7. 7. Gate Pilot SafetyA new method to train mayors for future crisis situations. www.burgemeestergame.nl (offline) 6
  8. 8. Designing a Game for Mayors 7
  9. 9. Role of the mayor 8
  10. 10. Role of the mayor 8
  11. 11. Some Statistics GamerAverage age Mayor 0 15 30 45 60 GamerRatio male/female: Mayor 0 25 50 75 100 Male Female 9
  12. 12. “We don’t play games!” 10
  13. 13. Designing the Game 11
  14. 14. Focus-group 12
  15. 15. Requirements 13
  16. 16. Two Types of Requirements External conditions Game/learning conditions 14
  17. 17. External Conditions Game for mayors/deputy mayors Playable by one person, individual gaming But also: Part of group training Anonymous (safe) Short, quick game Playable anywhere Alternative to large scale exercise 15
  18. 18. Game/Learning Conditions Learning goals Prioritising Reconciling different sources of information Time pressure 16
  19. 19. Learning Goals (cont.) Spokesperson for council Knowledge of personal tasks and responsibilities Understanding of the required knowledge for personal tasks and responsibilities Aware of the need to prioritise Assigning well-founded priorities Conveying a clear message Keeping the media informed (in a timely manner) Keeping the people informed (in a timely manner) Calm the people Decide under time pressure 17
  20. 20. The Game 15 minutes duration Player presented with dilemmas Strictly yes/no Crisis team offers advice, information and opinions Dilemmas and information ‘appear’ Creating time pressure When decision made: Enter some data on decision 18
  21. 21. The Game Realistic Dilemmas Crisis team/Advisors Advice Non-Realistic Only yes/no Information is fixed No clear date, time or location Triggers reflection 19
  22. 22. FeedbackFeedback presented to the playerinstrumental in achieving learning goals 20
  23. 23. Design Process 21
  24. 24. Iterative Design Paper based Digital mock-up Prototype 22
  25. 25. Paper-based 23
  26. 26. Digital Mockup 24
  27. 27. Evaluation Time-pressure felt Design well received “I feel the same kind of tension as with a real crisis” Learning goals achieved Questionnaires before, directly after, and a week after the experiment Show a chance in attitude towards self-directed learning 25
  28. 28. Prototype 26
  29. 29. Design for Mayors Visual style Interaction 27
  30. 30. McCloud’s Big Triangle 28
  31. 31. Lidwell’s UPD .-r AC{ F)SIBILITY "DIIIINC£. ORGANlzrR IlETie USABiliTY EFFECT I.:LIISSICAI CtlNOtllONING eOGNI COMPARISON CONfiRMATION ,-OST BENEFI OEFENSIBIf 5PA( I DEPTH or PROCESSING O[VElOPMfNT GY(;Ll EXPECTATION EFfECT OPO:: RE EF !"C FACT)R Of M ElY FIBONA(;rI &[QuENrE FIGURE GHOIJND HHATiONSHIP nns LAW fLD:IBIUTY USAfliLiTY TRADlOFF roqM rOt lOW FI NCTtON GAR8AIH IN (.ARUAGE our GOlDEN RATIO GOUIl CON !INUATtON GUTENBERG DIAGRAM HIGHLIGHTiNG ICONIC REfRfSENTATION INffRFERENCE EFFECTS iNVEfHm PYRAMID MENTAL MODEL MOIJUlARln [ Al APPEARANcr fFF£C NORMAL []1 TRUJUTION 29
  32. 32. Visual Style 30
  33. 33. Visual Style 30
  34. 34. District Attorney/Public Prosecutor 31
  35. 35. Military 32
  36. 36. Web-based 33
  37. 37. 34
  38. 38. Feedback Feedback for learning Three B’s Burgervader - City father Boegbeeld - Figurehead Bestuurder - Bureaucrat 35
  39. 39. Feedback Understanding reaction of certain groups Attitude towards other team members ... 36
  40. 40. The Final Game 37
  41. 41. The Final Game 38
  42. 42. Demo 39
  43. 43. But first: 40
  44. 44. But first: Tomorrow: Plenary Hall 11:45 - 12:25 40
  45. 45. Questions?http://games.txchange.nl/BurgemeesterGame/ Username: isaga Password: isaga2011 41

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