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Workplace Violence Prevention-What Every Employer Should Know                     Presented by:                     Bob By...
This program has been approved for 1 General recertification credit hours towardPHR, SPHR and GPHR recertification through...
About Alcott     We are a Professional Employer Organization (PEO)     providing outsourced human resource services, supp...
What We Will Cover• What is Workplace Violence?• Prevention Best Practices• Incident Response• OSHA• OSHA Abatement Method...
Workplace Violence PreventionWHAT IS WORKPLACE VIOLENCE?
Definition    Workplace violence is any physical assault, threatening    behavior, or verbal abuse occurring in the work s...
Sources of Violence    Sources of Violence       Workplace Violence Includes   Types of Workplace Violence       •   Emplo...
Triggers of Violence    Layoff    Firing    Bad Behavior Warning    Poor Performance Review    Conflict with Co-worker    ...
Statistics on Workplace Violence    •   Homicide is the fourth leading cause of death in the workplace    •   In 2010 ther...
Economic Impact of Workplace Violence     • Cost 500,000 employees 1,175,100 lost work days each year     • Lost wages: $5...
Workplace Violence PreventionBEST PRACTICES
Spot the Signs     •   Threats to others – Both verbal and physical     •   Blaming others     •   Talking about violence ...
Follow Security Procedures        •   Report Strangers        •   Escort Visitors        •   Wear ID        •   Lock Valua...
Work Safely After Hours     •   Let people know     •   Avoid being alone     •   Stay near phones     •   Lock office doo...
Workplace Violence PreventionINCIDENT RESPONSE
First Response     •   Remain Calm     •   Show Respect     •   Focus on Problem     •   Alert Co-workers     •   Report t...
Post-Incident Response     Provide comprehensive treatment for victimized     employees and employees who may be     traum...
The Aftermath     • Signs of Distress        –   Withdrawn from peers        –   Calling in sick        –   Overworking   ...
Workplace Violence PreventionOSHA
General Duty Clause:              Section 5 (a)(1)     Each employer shall furnish to each of his employees     employment...
OSHA Guidelines     for Workplace Violence Prevention        • Intended for use by employers who are         seeking to pr...
OSHA Directive              Directive Number: CPL 02-01-052 (Eff. 9/18/11) “Enforcement procedures for investigating or in...
Workplace Violence PreventionOSHA ABATEMENT METHODS
OSHA Potential Abatement Methods               Management Commitment and Employee               Involvement               ...
Management Commitment and            Employee Involvement     • Complementary and essential     • Management commitment pr...
Management Commitment and Employee Involvement                         Management Commitment •   Organizational concern fo...
Management Commitment and Employee Involvement                     Employee Involvement     • Understand and comply with t...
Worksite Analysis     • Step-by-step look at the workplace, to find existing       or potential hazards for workplace viol...
Worksite Analysis         Recommended Program     •   Analyzing and tracking records     •   Monitoring trends and analyzi...
Hazard Prevention and Control     • Engineering controls and workplace adaptation     • Administrative and work practice c...
Hazard Prevention and Control             Engineering Controls     •   Alarm systems and other security devices     •   Me...
Hazard Prevention and Control         Administrative & Work Practice Controls     • State clearly to employees that violen...
Training and Education•    Ensure that all staff are aware of potential security hazards & ways of protecting     themselv...
Recordkeeping and Evaluation     Recordkeeping and evaluation of the violence     prevention program are necessary to dete...
Recordkeeping and Evaluation                     Recordkeeping     • OSHA Log of Injury and Illness (OSHA 300)     • Medic...
Recordkeeping and Evaluation                             Evaluation     • Establish uniform violence reporting system and ...
Workplace Violence PreventionELEMENTS OF A COMPREHENSIVEWORKPLACE VIOLENCE PROGRAM
Workplace Violence Program• Develop a written, comprehensive workplace violence  prevention program, which should include:...
Workplace Violence Program (cont)o Development of a workplace violence training program.o Annual review of the workplace v...
Sources of Assistance•   OSHA Consultation Program•   OSHA website @ www.osha.gov•   NIOSH•   Public Safety Officials•   T...
If you would like a copy of this presentation or further information about Alcott HRGroup, please call 1-888-4ALCOTT or em...
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Workplace Violence Prevention - What Every Employer Should Know

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Workplace Violence Prevention - What Every Employer Should Know

  1. 1. Workplace Violence Prevention-What Every Employer Should Know Presented by: Bob Byrnes, C.S.P. Risk Manager
  2. 2. This program has been approved for 1 General recertification credit hours towardPHR, SPHR and GPHR recertification through the HR Certification Institute. Toreceive a certificate of completion, please email: marketing@alcottgroup.comwith your request. © 2012 Alcott HR Group LLC
  3. 3. About Alcott  We are a Professional Employer Organization (PEO) providing outsourced human resource services, support and administration to small and mid-sized companies  Over 25 years in business  Accreditations: - Employer Services Assurance Corp (ESAC) - Certification Institute for Workers’ Compensation Risk Management  Industry Leadership - NAPEO/NYSAPEO - ESAC Board of Directors3 © 2012 Alcott HR Group LLC
  4. 4. What We Will Cover• What is Workplace Violence?• Prevention Best Practices• Incident Response• OSHA• OSHA Abatement Methods• Elements of a Comprehensive Workplace Violence Program• Questions © 2012 Alcott HR Group LLC
  5. 5. Workplace Violence PreventionWHAT IS WORKPLACE VIOLENCE?
  6. 6. Definition Workplace violence is any physical assault, threatening behavior, or verbal abuse occurring in the work setting. A workplace may be any location either permanent or temporary where an employee performs any work-related duty. This includes, but is not limited to, the buildings and the surrounding perimeters, including the parking lots, field locations, clients’ homes and traveling to and from work assignments.6 © 2012 Alcott HR Group LLC
  7. 7. Sources of Violence Sources of Violence Workplace Violence Includes Types of Workplace Violence • Employees • Beatings Violence by: • Former Employees • Stabbings • Co-workers • Customers • Suicides • Customers or Clients • Other Outsiders • Shootings • Personal Relations • Criminals • Rapes • Strangers • Terrorists • Threats/Intimidation7 © 2012 Alcott HR Group LLC
  8. 8. Triggers of Violence Layoff Firing Bad Behavior Warning Poor Performance Review Conflict with Co-worker Customer Interactions Domestic Violence Disputes with Ex-partners Alcohol or Drug Abuse Emotional Financial Difficulties Random Acts of Violence8 © 2012 Alcott HR Group LLC
  9. 9. Statistics on Workplace Violence • Homicide is the fourth leading cause of death in the workplace • In 2010 there were 4,547 fatal occupational injuries, 506 were workplace homicide (11.1%) • Assaults and threats of violence number almost 2 million a year • Most common was simple assaults: 1.5 million a year • Aggravated assaults: 396,000 • Rapes and sexual assaults: 51,000 • Robberies: 84,000 1600000 1400000 1200000 simple assaults 1000000 aggravated assaults 800000 rapes, sexual assaults 600000 robberies homicides 400000 200000 09 © 2012 Alcott HR Group LLC
  10. 10. Economic Impact of Workplace Violence • Cost 500,000 employees 1,175,100 lost work days each year • Lost wages: $55 million annually • Lost productivity, legal expenses, property damage, diminished public image, increased security: $Billions$10 © 2012 Alcott HR Group LLC
  11. 11. Workplace Violence PreventionBEST PRACTICES
  12. 12. Spot the Signs • Threats to others – Both verbal and physical • Blaming others • Talking about violence or weapons • Holding grudges • Threatening words or movements12 © 2012 Alcott HR Group LLC
  13. 13. Follow Security Procedures • Report Strangers • Escort Visitors • Wear ID • Lock Valuables • Report missing items or signs of break-in • Use danger signal13 © 2012 Alcott HR Group LLC
  14. 14. Work Safely After Hours • Let people know • Avoid being alone • Stay near phones • Lock office door • Let security know when you leave • Walk out with someone • Check car before getting in14 © 2012 Alcott HR Group LLC
  15. 15. Workplace Violence PreventionINCIDENT RESPONSE
  16. 16. First Response • Remain Calm • Show Respect • Focus on Problem • Alert Co-workers • Report the incident • Don’t argue or raise voice • Don’t mimic an angry persons behavior16 © 2012 Alcott HR Group LLC
  17. 17. Post-Incident Response Provide comprehensive treatment for victimized employees and employees who may be traumatized by witnessing a workplace violence incident • Trauma crisis counseling • Critical incident stress debriefing • Employee assistance programs to assist victims17 © 2012 Alcott HR Group LLC
  18. 18. The Aftermath • Signs of Distress – Withdrawn from peers – Calling in sick – Overworking – Difficulty concentrating – Withdrawal from family, friends • Ways of Coping – Talk about it – Spend time with loved ones – Turn TV coverage off – Seek professional help (EAP)18 © 2012 Alcott HR Group LLC
  19. 19. Workplace Violence PreventionOSHA
  20. 20. General Duty Clause: Section 5 (a)(1) Each employer shall furnish to each of his employees employment and a place of employment which are free from recognized hazards that are causing or likely to cause death or serious physical harm. This includes the prevention and control of the hazard of workplace violence. OSHA will rely on Section 5 (a)(1) of the OSHAct for enforcement authority.20 © 2012 Alcott HR Group LLC
  21. 21. OSHA Guidelines for Workplace Violence Prevention • Intended for use by employers who are seeking to provide a safe and healthful workplace through effective workplace violence programs – Not a new standard or regulation – Advisory in nature and informational in content21 © 2012 Alcott HR Group LLC
  22. 22. OSHA Directive Directive Number: CPL 02-01-052 (Eff. 9/18/11) “Enforcement procedures for investigating or inspecting workplace violence” • Workplace violence is recognized as an occupational hazard in some industries and environments which, like other safety issues, can be avoided or minimized if employers and employees take appropriate precautions • OSHA Identified high-risk industries – Health Care & Social Service Settings – Late Night Retail Settings22 © 2012 Alcott HR Group LLC
  23. 23. Workplace Violence PreventionOSHA ABATEMENT METHODS
  24. 24. OSHA Potential Abatement Methods Management Commitment and Employee Involvement Worksite Analysis Hazard Prevention and Control Training and Education Recordkeeping and Evaluation of Program24 © 2012 Alcott HR Group LLC
  25. 25. Management Commitment and Employee Involvement • Complementary and essential • Management commitment provides the motivating force to deal effectively with workplace violence • Employee involvement and feedback enable workers to develop and express their commitment to safety and health25 © 2012 Alcott HR Group LLC
  26. 26. Management Commitment and Employee Involvement Management Commitment • Organizational concern for employee emotional and physical safety and health • Equal commitment to worker safety and health • System of accountability for involved managers and employees • Create and disseminate a clear policy of zero tolerance for workplace violence • Ensure no reprisals are taken against employees who report incidents • Encourage employees to promptly report incidents and suggest ways to reduce or eliminate risks • Outline a comprehensive plan for maintaining security in the workplace • Assign responsibility and authority for program to individuals with appropriate training and skills • Affirm management commitment to worker supportive environment • Setup company briefings as part of the initial effort to address safety issues26 © 2012 Alcott HR Group LLC
  27. 27. Management Commitment and Employee Involvement Employee Involvement • Understand and comply with the workplace violence prevention program and other safety and security measures • Participate in employee complaints or suggestion procedures covering safety and security concerns • Prompt and an accurate reporting of violent incidents27 © 2012 Alcott HR Group LLC
  28. 28. Worksite Analysis • Step-by-step look at the workplace, to find existing or potential hazards for workplace violence • A “Threat Assessment Team” or similar task force may assess the vulnerability to workplace violence and determine appropriate actions28 © 2012 Alcott HR Group LLC
  29. 29. Worksite Analysis Recommended Program • Analyzing and tracking records • Monitoring trends and analyzing incidents • Screening surveys • Analyzing workplace security29 © 2012 Alcott HR Group LLC
  30. 30. Hazard Prevention and Control • Engineering controls and workplace adaptation • Administrative and work practice controls • Post incident response30 © 2012 Alcott HR Group LLC
  31. 31. Hazard Prevention and Control Engineering Controls • Alarm systems and other security devices • Metal detectors • Closed-circuit video recording for high-risk areas • Safe rooms for use during emergencies31 © 2012 Alcott HR Group LLC
  32. 32. Hazard Prevention and Control Administrative & Work Practice Controls • State clearly to employees that violence will not be tolerated or permitted • Establish liaison with local police and state prosecutors • Require employees to report all assaults and threats • Setup trained response teams to respond to emergencies32 © 2012 Alcott HR Group LLC
  33. 33. Training and Education• Ensure that all staff are aware of potential security hazards & ways of protecting themselves• Employees should understand concept of “Universal Precautions for Violence”, ie., that violence should be expected but can be avoided or mitigated through preparation• Employees should be instructed to limit physical interventions in workplace altercations unless designated emergency response team or security personnel are available• Training program should involve all employees, including supervisors and managers• Workplace violence prevention policy• Risk factors that cause or contribute to assaults• Early recognition of escalating behavior or warning signs• Ways to prevent volatile situations• Standard response action plan for violent situations• Location and operation of safety devices33 © 2012 Alcott HR Group LLC
  34. 34. Recordkeeping and Evaluation Recordkeeping and evaluation of the violence prevention program are necessary to determine overall effectiveness and identity deficiencies or changes that should be made34 © 2012 Alcott HR Group LLC
  35. 35. Recordkeeping and Evaluation Recordkeeping • OSHA Log of Injury and Illness (OSHA 300) • Medical reports of work injuries assaults • Incidents of abuse, verbal attacks or aggressive behavior • Minutes of safety meetings, records of hazard analyses and corrective actions • Records of all training programs35 © 2012 Alcott HR Group LLC
  36. 36. Recordkeeping and Evaluation Evaluation • Establish uniform violence reporting system and regular review of reports • Review reports of minutes from staff meetings on safety issues • Analyze trends and rates in illness/injury or fatalities caused by violence • Measure improvements based on lowering frequency and severity of workplace violence36 © 2012 Alcott HR Group LLC
  37. 37. Workplace Violence PreventionELEMENTS OF A COMPREHENSIVEWORKPLACE VIOLENCE PROGRAM
  38. 38. Workplace Violence Program• Develop a written, comprehensive workplace violence prevention program, which should include: o Policy statement regarding potential violence in the workplace, assignment of oversight and prevention responsibilities. o Workplace violence hazard assessment and security analysis. A list of the risk factors identified in the assessment and how the employer will address the specific hazards identified. o Development of workplace violence controls including the implementation of engineering and administrative controls and methods to prevent potential workplace violence incidents. o Recordkeeping system designed to report any violent incidents. Reports must be in writing and maintained for review after each incident. o Analyze incident trends at least annually. © 2012 Alcott HR Group LLC
  39. 39. Workplace Violence Program (cont)o Development of a workplace violence training program.o Annual review of the workplace violence prevention program. Identify any mitigating steps taken in response to any workplace violence incidents.o Development of procedures and responsibilities to be taken in the event of a violent incident in the workplace.o Development of a response team responsible for: o Immediate care of victims. o Re-establishment of work areas and processes . o Providing debriefing sessions with victims and co-workers. o Contact Employee Assistance Programs, Human Resource Professionals and local mental health and emergency service personnel for input in developing these strategies. © 2012 Alcott HR Group LLC
  40. 40. Sources of Assistance• OSHA Consultation Program• OSHA website @ www.osha.gov• NIOSH• Public Safety Officials• Trade Associations• Unions and Insurers• Human Resources and Employee Assistance Professionals © 2012 Alcott HR Group LLC
  41. 41. If you would like a copy of this presentation or further information about Alcott HRGroup, please call 1-888-4ALCOTT or email: marketing@alcottgroup.com © 2012 Alcott HR Group LLC

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