Website Re-design

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Website Re-design

  1. 1. FREEASIA.TV BUSINESS PROJECT Presented to FreeAsia.Tv AlbinAntony GEB 3213
  2. 2. Overview  Introduction of Freeasia.tv  Current situation of Freeasia.tv  Benefits and Risks  Recommendations
  3. 3. Introduction  South Asian Live StreamingTV channel provider  Free & Paid Subscription Options  Provides services to users throughout the world
  4. 4. The Opportunity Current Situation -Website is not user-friendly -Outdated design of overall website -Outdated Membership Ordering services with bugs - Limited support options for customers
  5. 5. Key success factors  A planned meeting with stakeholders to discuss overall needs of improvement  Share ideas to initiate the appropriate method of process improvement  Improvement process must meet budget requirements- Receive input from upper management
  6. 6. Analysis of Alternatives  Use current design with small modifications of color  Use current software with modifications to create a user- friendly atmosphere
  7. 7. Strategic Solution Options  A complete Re-design of website  Integrate latest membership ordering software  Improve Customer support options :Ticket & Live Chat
  8. 8. Benefits  Increase overall performance of website  Attract new/existing customers  Reduce customer support tickets with user-friendly website  Compete against competitors with latest technology
  9. 9. Risks  Cost of employee training programs for new technology  Confusion with new technology for existing customers  New software with compatibility problems
  10. 10. Final Recommendation  Re-design Overall Website/logo  Integrate latest software  Create customer support options forTicket and Live Chat.  Receive feedback from customers
  11. 11. Highlighted References  SnobinsAugustine (General Manager) s.augustine@freeasia.tv  Alyssa Kester (Marketing Dept Supervisor) a.kester@freeasia.tv  aMember Pro. (n.d.). aMember aMember PRO Features. Retrieved from http://www.amember.com/p/main/features/  Tour Zendesk | Customer Service Software. (n.d.). Tour Zendesk | Customer Service Software. Retrieved from http://www.zendesk.com/product/tour/

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