Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

OTAs of the future in the Middle East

336 views

Published on

Presentation at the Sabre Connect conference in Dubai on November 2015

Published in: Internet
  • Be the first to comment

  • Be the first to like this

OTAs of the future in the Middle East

  1. 1. OTAs of the future in the Middle East Albert Dias, Co-founderAlbert Dias, Co-founder
  2. 2. Who are we > Founded in 2005 > Present in UAE/India on OTA, B2B and Retail > Lean team of 300 across 11 locations > 1.5mn+ OTA/Retail and 9,000+ B2B customers > 1.5mn+ OTA/Retail and 9,000+ B2B customers
  3. 3. Startup OTA OT > Untapped market > High card penetration OTA OT OT ME vs Europe > Unique customer needs > 9% online in ME, of which OTAs were <2% Offline Europe 2008 which OTAs were <2% Offline * Hermes
  4. 4. Early adoption OTA OT > Maturing market > Increasing trust OTA OTME vs Europe > Mobile revolution > 20% online in ME, of which OTAs were 9% Offline Europe 2013 which OTAs were 9% Offline * eMarketer, PhoCusWright
  5. 5. Tipping point OTA > Accelerating growth > Personalized, localized and instant services OTA OT ME vs Europeand instant services > 35% online in ME, of which OTAs will be 15% > $15bn OTA market OT Offline Europe 2018 > $15bn OTA market Offline * CAGR, PhoCusWright
  6. 6. expectations Changing behavior and
  7. 7. Data-driven wants > Here and now > Personalization > Intelligence > Control > Social feedback> Social feedback
  8. 8. Coming of age * The Washington Post
  9. 9. Mobile conversion levels up 5x in 2Y 13Q4 14Q1 14Q2 14Q3 14Q4 15Q1 15Q2 15Q3 Base 1.6x 2.0x 2.8x 3.0x 4.3x 4.5x 5.3x 13Q4 14Q1 14Q2 14Q3 14Q4 15Q1 15Q2 15Q3 * Musafir UAE OTA
  10. 10. Blurring lines > Growing demand for data insights in leisure > Increasing self-service> Increasing self-service in business travel > Corporate CC adoption in infancy, but growingin infancy, but growing
  11. 11. Rise of holiday explorers > Appeal of novelty > Price advantage * Adventurer > Perfect for short breaks > Growing shift from packaged to tailored Explorer Status-seeker Traditional packaged to tailored Traditional
  12. 12. Falling barriers > Growth of NBFCs and wallets to fix CC woes > More m-wallet users than CCs in Indiathan CCs in India > Still in its infancy in ME > Closed, semi-closed, open and pass-through > Closed, semi-closed, open and pass-through * RBI
  13. 13. evolving How are we
  14. 14. Mobile first strategy
  15. 15. Personalized > Predictive shopping and> Predictive shopping and inspirational shopping > Flexibility to mix/match complete itinerariescomplete itineraries > Customize ancillaries with Sabre Air Extras > Express checkout with> Express checkout with your own wallet
  16. 16. Big data > 90,000 searches/hour previously wasted > Sub-second search and price intelligence likeprice intelligence like Sabre Low Fare History > Insights from your Carbon footprint toCarbon footprint to auto-optimized search
  17. 17. More control > Any device, anywhere > Increased automation and self-service > Cancel/change online with Sabre Air Exchange > Refunds to your CC or your wallet > Refunds to your CC or your wallet
  18. 18. Social feedback > Know which flights, holidays, seats and more are popularmore are popular > Rate anything and everything

×