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Documenting successes of the City of West Des Moines Quality Initiative.

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  1. 1. WDM Quality Initiative City of West Des Moines Celebrating Our Success!!!!
  2. 2. Quality Results <ul><li>Over 20 citywide PATs </li></ul><ul><li>Over 30 departmental PATs </li></ul><ul><li>Quality Performance Report </li></ul>
  3. 3. Departmental PATs <ul><li>Public Safety Cluster </li></ul><ul><li>Consistent Staffing -- Fire </li></ul><ul><li>Personal Protective Equipment -- Fire </li></ul><ul><li>Vehicle Maintenance – Fire </li></ul><ul><li>Promotional Process -- Police </li></ul><ul><li>Communications -- Police </li></ul><ul><li>Morale -- Police </li></ul><ul><li>Alarm Ordinance -- Police </li></ul><ul><li>Electronic Document Flow -- Police </li></ul><ul><li>In-Service Training – Police </li></ul><ul><li>Jail Processing -- Police </li></ul><ul><li>“ Walk the Walk” – EMS </li></ul><ul><li>Committee Membership – EMS </li></ul><ul><li>Work Out Room -- PD </li></ul>
  4. 4. Departmental PATs <ul><li>Public Services Cluster </li></ul><ul><li>Cross Training – Community Development </li></ul><ul><li>Physical Working Environment -- Community Development </li></ul><ul><li>Initial Contact/Referral Process -- Community Development </li></ul><ul><li>Time Tracking – Public Works </li></ul><ul><li>Employee Safety -- Public Works </li></ul><ul><li>Irregular Work Hours -- Public Works </li></ul><ul><li>Medical Response and Reporting -- Public Works </li></ul><ul><li>Emergency Evacuation -- Public Works </li></ul><ul><li>Multi-department Project Filing -- Public Works </li></ul><ul><li>Storm Water Intake -- Public Works </li></ul><ul><li>Snow Fence -- Public Works </li></ul><ul><li>PCC Patching -- Public Works </li></ul><ul><li>Hydrant Meter – Water Works </li></ul><ul><li>Public Outreach project – Public Works </li></ul><ul><li>Signal Maintenance – Public Works </li></ul><ul><li>Construction Review – Development Services </li></ul><ul><li>Traffic Allocation and Tracking – Development Services </li></ul>
  5. 5. Departmental PATs <ul><li>Community Enrichment Cluster </li></ul><ul><li>Communications – Parks and Recreation </li></ul><ul><li>Volunteers -- Parks and Recreation </li></ul><ul><li>Park Development Review -- Parks and Recreation </li></ul><ul><li>Raccoon River Park Special Events -- Parks and Recreation </li></ul><ul><li>Front Desk – Human Services </li></ul><ul><li>Comprehensive Community Awareness – Human Services </li></ul><ul><li>Training -- Library </li></ul><ul><li>Communication - Library </li></ul><ul><li>Library Appearance – Library </li></ul><ul><li>Library Holds – Library </li></ul>
  6. 6. Quality Results <ul><li>Advance the Quality Initiative BSC Measures </li></ul><ul><ul><li>43% of citywide PATs have implemented all recommendations (target: 100%) </li></ul></ul><ul><ul><li>56% of citywide PATs were completed in less than nine months (target: 100%) </li></ul></ul><ul><ul><li>10 active citywide/departmental PATs or project teams (target: 12) </li></ul></ul>
  7. 7. Vision <ul><li>Quality is becoming a natural part of the routine culture! </li></ul><ul><li>Tools are used frequently for problem-solving and process improvements </li></ul><ul><li>“ Informal” PATs are coming up with results within a month </li></ul>
  8. 8. Old Vs. New <ul><li>Step by Step </li></ul><ul><li>Structure (complex) </li></ul><ul><li>More Time </li></ul><ul><li>Process </li></ul><ul><li>Follow the Rules </li></ul><ul><li>Problem Avoidance </li></ul><ul><li>“ Tool Box” </li></ul><ul><li>Fluid (easier) </li></ul><ul><li>Less Time </li></ul><ul><li>Results </li></ul><ul><li>Do what makes sense </li></ul><ul><li>Problem solving </li></ul>New Old
  9. 9. Tracking PAT <ul><li>PAT Tracker </li></ul><ul><li>Archiving Report </li></ul><ul><li>Three Requirements for each PAT </li></ul>
  10. 10. Quality is about Leadership <ul><li>Leaders align resources and the attitudes that the organization has about its opportunities and its problems. </li></ul><ul><li>Do you help the City equip employees to help solve problems or do you complain about the people, the problems, and the opportunities? </li></ul><ul><li>“ All organizations are perfectly aligned to get the results they want.” </li></ul>
  11. 11. Recently completed PATs include… <ul><li>Facility </li></ul><ul><li>Maintenance </li></ul><ul><li>Final Report </li></ul><ul><li>9/13/2006 </li></ul>
  12. 12. Recently completed PATs include… <ul><li>Help Desk PAT </li></ul><ul><li>Final Report </li></ul><ul><li>12/13/2006 </li></ul>
  13. 13. Recently completed PATs include… <ul><li>Property Disposal PAT </li></ul><ul><li>Final Report </li></ul><ul><li>2/14/2007 </li></ul>
  14. 14. Recently completed PATs include… <ul><li>Fire and EMS </li></ul><ul><li>Fleet Maintenance PAT </li></ul><ul><li>Final Report </li></ul><ul><li>2/14/2007 </li></ul>
  15. 15. Recently completed PATs include… <ul><li>Sign Code </li></ul><ul><li>Enforcement PAT </li></ul><ul><li>Final Report </li></ul><ul><li>03/14/2007 </li></ul>
  16. 16. Recently completed PATs include… <ul><li>Budget Process PAT </li></ul><ul><li>Final Report </li></ul><ul><li>4/11/2007 </li></ul>