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Designing User Interactions with AI: Servant, Master or Symbiosis.

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Alan Dix
https://alandix.com/aibook/
@alanjohndix @CompFoundry
Designing User Interactions with AI
servant, master or symb...

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personal interest
some examples

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AI and User Interaction
Ethics
Human
like
Computing

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Designing User Interactions with AI: Servant, Master or Symbiosis.

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The AI Summit London, 22nd Sept. 2021.

https://www.alandix.com/academic/talks/AI-Summit-2021-UI-with-AI/

All AI ultimately affects people, in some cases deeply buried, in others interacting directly with users whether physically, such as autonomous vehicles, or virtually, such as recommender systems. In these interactions AI may be a servant, such as Alexa operating on command; or AI may be the master, such as gig-work platforms telling workers what to do. However, potentially the most productive interactions are a symbiosis, human and AI complimenting one another. Designing human-in-the-loop systems changes the requirements of both AI algorithms and user interfaces. This talk will explore some of the design principles and examples in this exciting area.

Key Takeaways:
* Deterministic ground
– helping users know what may or may not adapt
* Appropriate intelligence
– tuning AI to offer human alternatives and fail well
* Epistemic interaction
– choosing user interactions that are informative for ML

user interface, artificial intelligence, design, machine learning, deterministic ground, appropriate intelligence, alien intelligence, Epistemic interaction

The AI Summit London, 22nd Sept. 2021.

https://www.alandix.com/academic/talks/AI-Summit-2021-UI-with-AI/

All AI ultimately affects people, in some cases deeply buried, in others interacting directly with users whether physically, such as autonomous vehicles, or virtually, such as recommender systems. In these interactions AI may be a servant, such as Alexa operating on command; or AI may be the master, such as gig-work platforms telling workers what to do. However, potentially the most productive interactions are a symbiosis, human and AI complimenting one another. Designing human-in-the-loop systems changes the requirements of both AI algorithms and user interfaces. This talk will explore some of the design principles and examples in this exciting area.

Key Takeaways:
* Deterministic ground
– helping users know what may or may not adapt
* Appropriate intelligence
– tuning AI to offer human alternatives and fail well
* Epistemic interaction
– choosing user interactions that are informative for ML

user interface, artificial intelligence, design, machine learning, deterministic ground, appropriate intelligence, alien intelligence, Epistemic interaction

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Designing User Interactions with AI: Servant, Master or Symbiosis.

  1. 1. Alan Dix https://alandix.com/aibook/ @alanjohndix @CompFoundry Designing User Interactions with AI servant, master or symbiosis
  2. 2. personal interest some examples
  3. 3. AI and User Interaction Ethics Human like Computing
  4. 4. Ethics Human like Computing AI helping UI UI helping AI front-end user-facing back-end developer-facing
  5. 5. focus Ethics Human like Computing
  6. 6. touchstone phrases alien intelligence not as we know it appropriate intelligence fitting within interaction framework optimise the human–AI system, not just the AI sufficient reason explanations we would accept from a human being critical for AI explainability
  7. 7. styles of collaboration Servant – we tell AI what to do (explicitly) Master – AI tells us what to do, e.g. Uber Symbiosis – using complementary abilities “Man-Computer Symbiosis” J. C. R. Licklider, March 1960 N.B. boundaries may be blurred – e.g. maps interfaces, recommendations
  8. 8. Designing User Interactions with AI servant, master or symbiosis Alan Dix https://alandix.com/aibook/ @alanjohndix @CompFoundry
  9. 9. interacting with AI from adaptive websites to semi-autonomous cars ... think about abilities (function allocation) – rote vs creative – pattern finding vs interpretation think about handover – physical handover – regaining situational awareness – not at the last moment!
  10. 10. design for interacting with AI some heuristics ... deterministic ground – knowing what may change appropriate intelligence – when it all goes wrong
  11. 11. deterministic ground ... for menus David Mary Florence Adrian Andy Brian Charlotte Colin David Devina . . . Message adaptive area most popular/likely at top quick when it gets it right deterministic ground alphabetic below still easy to scan when it isn’t
  12. 12. Adrian Andy Brian Charlotte Colin David Devina Elizabeth Florence George . . . Message deterministic ground ... for menus … another option adaptive aspect highlight most popular/likely items deterministic ground overall order always alphabetic
  13. 13. rules of standard AI interfaces 1. it should be right as often as possible 2. when it is right it should be good
  14. 14. rules of appropriate intelligence 1. it should be right as often as possible 2. when it is right it should be good 3. when it isn’t right ... it shouldn’t mess you up what makes a system really work! ✗ ✔
  15. 15. onCue • intelligent ‘context sensitive’ toolbar • sits at side of the screen • watches clipboard for cut/copy • suggests useful things to do with copied date
  16. 16. 20 21 22 23 25 24 20 17 7 7 3 7 the dancing histograms very useful a ing out some of the textile sites yo x's page at http://www.hiraeth.com/ onCue (dot com days!) intelligent ‘context sensitive’ toolbar histograms user selects text and copies it to clipboard icons slowly fade in
  17. 17. Designing User Interactions with AI servant, master or symbiosis Alan Dix https://alandix.com/aibook/ @alanjohndix @CompFoundry
  18. 18. cooperation and adaptation adapting AI for human interaction adapting user interfaces for AI AI
  19. 19. adapting AI for interaction full automation – best/safe human in the loop – suggest and inform
  20. 20. In Concert
  21. 21. collating notices several newspaper notices for each concert semi-automated grouping: – liberal suggestions – conservative warnings
  22. 22. adapting interaction for AI ‘best’ UI – short term gain epistemic interaction – long term gains
  23. 23. epistemic action wondering what’s inside? just peek
  24. 24. document results – option 1 – scroll scroll down to see more results
  25. 25. document results – option 2 – accordion press ‘+’ to expand interesting items
  26. 26. which option? – epistemic interaction … scroll accordion A-B user testing scroll a little better accordion gives more data for AI adaptation
  27. 27. design for interacting with AI deterministic ground – helping users know what may or may not adapt appropriate intelligence – tuning AI to offer human alternatives and fail well epistemic interaction – choosing user interaction that is informative for ML
  28. 28. Designing User Interactions with AI servant, master or symbiosis Alan Dix https://alandix.com/aibook/

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