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6. What Matters Most to your Organization?

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Have you considered what matters most to the people who drive your organization forward? This presentation works through an exercise in identifying key areas for growth and prompting you to consider where the most improvement could be made in your organization.

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6. What Matters Most to your Organization?

  1. 1. What Matters Most toYour Organization?
  2. 2. A use case is a software and system engineering term that describes how a user uses a system to accomplish a particular goal.
  3. 3. Two ways of evaluating core use cases for your organization
  4. 4. Line of Business Deep Dive
  5. 5. Management
  6. 6. Board and Finance Documents Create a community for board members and associated people to create and store board meeting minutes, papers, agendas, and finance documents. Consider making these files available for synchronization using IBM Connections Files My Drive. Alternatively, create a Box folder and add each board member to the folder and allow them to synchronize the contents so they have the files available anywhere. Management Communities A community (IBM Connections) for managers to plan activities and discuss management topics like staff appraisals, restructuring and other topics which employees would not normally have access to. These can be managed by a department or by the HR function to ensure only managers are added to the appropriate communities. Meeting Notes & Q&A Use wiki pages or an activity in Connections to store and manage the meeting notes. Box Notes in a shared folder is also a similar way of doing this. Forums in Connections (perhaps in a Management Community) is a good way of handling questions & answers. Alternatively, consider using a Watson Workspace space for managers to ask questions and discuss topics. Structure & Program Change Management Use a Connections Activity (perhaps in a Management Community) to create sections, tasks, entries and comments around a program of work that needs to take place to manage a change in the structure of the organization. Attach documents or links to documents elsewhere (such as in Box). Use Box Relay to manage the workflow of revisions around the changes to specification and other documents. Management
  7. 7. Non-Executive Director Outreach Consider using a Community in Connections Cloud which allows external access. Set up the community to reflect the corporate branding and structure appropriate to non-executive directors. Add each non-executive director as a member and if appropriate create access-controlled sub-communities to manage larger groups which should not have access to each other’s information. Management Development Create a learning community in IBM Connections with wiki pages containing learning content and embedded videos (perhaps embedded in Box) that management can access in a logical structure. Establish discussion forums in the Connections community to allow management to ask questions of the presenter, or set up an IBM Watson Workspace space for questions & answers. New Initiative Planning Use an Ideation Blog in IBM Connections to collect ideas about new initiatives which can be implemented. Revise these ideas and vote on them to choose the best ones. When you’re ready, graduate the top ideas into Activities to allow the initiative to be implemented in more detail. Improved Organizational Reputation Implementing the concepts illustrated here along with the other line of business solutions described will result in a better reputation for customer service, staff loyalty and product or service quality. Management
  8. 8. Sales
  9. 9. Proposal Library Store proposal documents in a centralized folder amongst the sales team (IBM Connections or Box). This promotes re-use of key paragraphs and approaches to pricing. Ultimately this will reduce the time spent on proposal preparation, reducing the cost of sale. Recent Wins News Use a blog in a Sales Community (IBM Connections) or a Watson Workspace space to announce wins. This is a great way to improve transparency amongst the entire company and to celebrate the success of the sales team involved. This helps drive commitment and engagement amongst the sales team by being recognized for their hard work. Opportunity Knowledge Sharing Using a wiki (IBM Connections) or Box Notes, key reusable paragraphs of text can be stored and shared easily. Acting as a library of key terms, standard answers to Request for Proposal questions, etc., the quality of the proposals can be increased. Proposal Process Compliance Consider using a Box Relay workflow where a proposal must go through regulatory or other compliance steps. Alternatively, a Connections Activity allows you to define the steps of proposal compliance that must be gone through in order to comply with your own procedures. Custom solutions can be built using IBM Domino where complex workflows are needed. Sales
  10. 10. Customer Portal Use an IBM Connections community with external access as the main building block of your customer portal experience. Supplement this with IBM Connections Engagement Center to bring all the different components together that you want to share using a branding and structure which is appropriate for your customers. Sales Techniques Development Capture the key training and enablement materials your colleagues need to improve their sales success. Integrate online courses you subscribe to in wiki pages in IBM Connections and embed your own videos for streaming from a Box file share. Use IBM Connections surveys to perform informal quizzes on the content. Opportunity Identification Use an Ideation Blog in IBM Connections to brainstorm the process of identifying where new business opportunities might exist. Convert validated opportunity areas into task lists in Activity or Box Note to turn intent into action. Higher Revenue Per Sale Following some of the techniques defined for Sales line of business should allow your organization to develop a higher revenue per sale, or reduce the cost per sale through better re-use of existing assets and less re-invention of information. Sales
  11. 11. Customer Service
  12. 12. Product Documents Establish a library of product documentation in an agreed structure. Use Box or IBM Connections Files to provide a convenient drag-and-drop method for accessing the documentation. Use the features of the platforms to manage versions and notifications of new files in a particular folder. Also utilize the file searching capabilities to make locating information easier. Service Outages Use a blog or status updates in IBM Connections to notify users about service outages. Alternatively use an IBM Watson Workspace space to announce outages. Consider automating outage notifications through a custom application developed with IBM Domino. Hold update meetings using IBM Connections Cloud web meetings. Q&A & Experience Capture Capture experience with IT systems and allow question and answer management through an IBM Connections Forum or using IBM Watson Workspace. Fault Diagnosis Fault Diagnosis procedures can be templated using an IBM Connections activity or automated using a custom solution build on IBM Domino. Standard review and processing procedures can be handled using Box Relay. CustomerService
  13. 13. Customer Support Use an IBM Connections community with external access as the main building block of your customer support experience. Supplement this with IBM Connections Engagement Center to bring all the different components together that you want to share using a branding and structure which is appropriate for your customers. Consider using IBM Watson Workspace with cognitive capabilities to provide some support functions automatically. Product Training Capture the key training and enablement materials your colleagues need to improve their product knowledge. Integrate online courses you subscribe to in wiki pages in IBM Connections and embed your own videos for streaming from a Box file share. Use IBM Connections surveys to perform informal quizzes on the content. Service Quality Improvements Use an Ideation Blog in IBM Connections to brainstorm the process of identifying where opportunities to improve service quality might exist. Convert validated opportunity areas into task lists in Activity or Box Note to turn intent into action. Net Promoter Score Improvement Many organizations measure Net Promoter Score as a way of identifying how their customer service and overall service delivery has improved. Consider how these techniques could positively affect your NPS score. CustomerService
  14. 14. Information Technology
  15. 15. System Documents Establish a library of system documentation in an agreed structure. Use Box or IBM Connections Files to provide a convenient drag-and-drop method for accessing the documentation. Use the features of the platforms to manage versions and notifications of new files in a particular folder. Also utilize the file searching capabilities to make locating information easier. Team Updates & Department News Use a blog in an IT Community (IBM Connections) or a Watson Workspace space to announce news. This is a great way to improve transparency amongst the entire company and to celebrate the success of the IT Team. This helps drive commitment and engagement amongst the team by being recognized for their hard work. Fault Finding & Diagnosis Use wikis in IBM Connections, files stored in Connections files or in Box or Box Notes to create fault finding procedures. Checklists can be maintained as Activities in IBM Connections. Consider using an IBM Domino application to automate log recovery and analysis. Change Management Centralise the storage and management of all project and change management information in an IBM Connections community or in a folder in Box. Consider using Partner Applications to provide a streamlined way to integrate activities and tasks into Project Management documentation. InformationTechnology
  16. 16. Supplier Integration Use an IBM Connections community with external access as the main building block of your user support experience or to integrate your suppliers. . Supplement this with IBM Connections Engagement Center to bring all the different components together that you want to share using a branding and structure which is appropriate for your customers & suppliers. Consider using IBM Watson Workspace with cognitive capabilities to provide some support functions automatically. System Training Capture the key training and enablement materials your colleagues need to improve their system knowledge. Integrate online courses you subscribe to in wiki pages in IBM Connections and embed your own videos for streaming from a Box file share. Use IBM Connections surveys to perform informal quizzes on the content. System Improvements Use an Ideation Blog in IBM Connections to brainstorm the process of identifying where opportunities to improve system quality might exist. Convert validated opportunity areas into task lists in Activity or Box Note to turn intent into action. Fewer Support Calls Implementing many of the capabilities shown here will help the IT department to handle fewer support calls, showing that the systems are running more smoothly or end users are able to support themselves more easily. InformationTechnology
  17. 17. Product Development
  18. 18. Product Specifications Establish a library of product documentation in an agreed structure. Use Box or IBM Connections Files to provide a convenient drag-and-drop method for accessing the documentation. Use the features of the platforms to manage versions and notifications of new files in a particular folder. Also utilize the file searching capabilities to make locating information easier. Release & Revision Dates Use a blog in a Product Community (IBM Connections) or a Watson Workspace space to announce news. This is a great way to improve transparency amongst the entire company and to celebrate the success of the Product Development Team. This helps drive commitment and engagement amongst the team by being recognized for their hard work. Product Knowledge Exchange Use wikis in IBM Connections, files stored in Connections files or in Box or Box Notes to create knowledge about the products. Checklists can be maintained as Activities in IBM Connections. Project Management Centralise the storage and management of all project and change management information in an IBM Connections community or in a folder in Box. Consider using Partner Applications to provide a streamlined way to integrate activities and tasks into Project Management documentation. ProductDevelopment
  19. 19. Product Testing Groups Use an IBM Connections community with external access as the main building block of your product testing experience. Supplement this with IBM Connections Engagement Center to bring all the different components together that you want to share using a branding and structure which is appropriate for your testers. Consider using IBM Watson Workspace with cognitive capabilities to provide some support functions automatically. Technology Education Capture the key training and enablement materials your colleagues need to improve their technology knowledge. Integrate online courses you subscribe to in wiki pages in IBM Connections and embed your own videos for streaming from a Box file share. Use IBM Connections surveys to perform informal quizzes on the content. New Product Brainstorming Use an Ideation Blog in IBM Connections to brainstorm the process of identifying where opportunities to develop new products might exist. Convert validated opportunity areas into task lists in Activity or Box Note to turn intent into action. Less Re- Working Implementing many of the capabilities shown here will help the Product Development department to handle less re-working of existing concepts. ProductDevelopment
  20. 20. Human Resources
  21. 21. Policy Documents Establish a library of policy documentation in an agreed structure. Use Box or IBM Connections Files to provide a convenient drag-and-drop method for accessing the documentation. Use the features of the platforms to manage versions and notifications of new files in a particular folder. Also utilize the file searching capabilities to make locating information easier. Employee Recognition Use a blog in a company Community (IBM Connections) or a Watson Workspace space to announce news. This is a great way to improve transparency amongst the entire company and to celebrate the success of the team. This helps drive commitment and engagement amongst the team by being recognized for their hard work. Employee Surveys Use Surveys in IBM Connections to collect insight and views on key topics affecting the workforce. HR Process Management Centralise the storage and management of all process information in an IBM Connections community or in a folder in Box. Consider using Partner Applications to provide a streamlined way to integrate activities and tasks into process management documentation. HumanResources
  22. 22. Alumni & Recruitment Use an IBM Connections community with external access as the main building block of your alumni and recruitment experiences.. Supplement this with IBM Connections Engagement Center to bring all the different components together that you want to share using a branding and structure which is appropriate for your users. Consider using IBM Watson Workspace with cognitive capabilities to provide automated new-hire information. Continuous Professional Development Capture the key training and enablement materials your colleagues need to improve their skills and knowledge. Integrate online courses you subscribe to in wiki pages in IBM Connections and embed your own videos for streaming from a Box file share. Use IBM Connections surveys to perform informal quizzes on the content. New Initiative Planning Use an Ideation Blog in IBM Connections to brainstorm the process of identifying where opportunities to develop new initiatives might exist. Convert validated opportunity areas into task lists in Activity or Box Note to turn intent into action. Improved Key Staff Retention Retention of key staff is a major factor in reducing costs and increasing profits. HumanResources
  23. 23. Finance
  24. 24. Spreadsheets and Reports Establish a library of spreadsheets and reports in an agreed structure. Use Box or IBM Connections Files to provide a convenient drag-and-drop method for accessing the files. Use the features of the platforms to manage versions and notifications of new files in a particular folder. Also utilize the file searching capabilities to make locating information easier. Procedure & Regulation Changes Use a blog in a Finance or Management Community (IBM Connections) or a Watson Workspace space to announce changes to regulations or procedures. Regulation Q&A Use forums and wikis in IBM Connections to engage employees across the organization in information and knowledge sharing about finance topics. Audit Compliance Centralise the storage and management of all audit information in an IBM Connections community or in a folder in Box. Consider using Partner Applications to provide a streamlined way to integrate activities and tasks into audit compliance documentation. Finance
  25. 25. Accountant & Legal Counsel Outreach Use an IBM Connections community with external access as the main building block of your user support experience or to integrate your accountants or legal counsel. Supplement this with IBM Connections Engagement Center to bring all the different components together that you want to share using a branding and structure which is appropriate for your advisors.. New Procedure Training Capture the key training and enablement materials your colleagues need to improve their skills and knowledge. Integrate online courses you subscribe to in wiki pages in IBM Connections and embed your own videos for streaming from a Box file share. Use IBM Connections surveys to perform informal quizzes on the content. Efficiency Drives & Cost- Cutting Measures Use an Ideation Blog in IBM Connections to brainstorm the process of identifying where opportunities to develop new efficiency drives or cost-cutting measures might exist. Convert validated opportunity areas into task lists in Activity or Box Note to turn intent into action. More Accurate & Timely Information More accurate and timely information is essential to reducing costs, increasing innovation and reducing risk in the organization. Finance
  26. 26. Operations
  27. 27. Operations Manuals Establish a library of operations manuals in an agreed structure. Use Box or IBM Connections Files to provide a convenient drag-and-drop method for accessing the files. Use the features of the platforms to manage versions and notifications of new files in a particular folder. Also utilize the file searching capabilities to make locating information easier. Service Bulletins Use a blog in a company Community (IBM Connections) or a Watson Workspace space to announce service or production news. This is a great way to improve transparency amongst the entire company. Safety Improvements Knowledge Capture Use forums and wikis in IBM Connections to engage employees across the organization in information and knowledge sharing about safety improvement topics. Procedure Management Centralise the storage and management of all procedures in an IBM Connections community or in a folder in Box. Consider using Partner Applications to provide a streamlined way to integrate activities and tasks into procedure quality auditing.. Operations
  28. 28. Supply Chain Integration Use an IBM Connections community with external access as the main building block of your user support experience or to integrate your supply chain. Supplement this with IBM Connections Engagement Center to bring all the different components together that you want to share using a branding and structure which is appropriate for your extended team. Safety Compliance Training Capture the key training and enablement materials your colleagues need to improve their skills and knowledge about safety.. Integrate online courses you subscribe to in wiki pages in IBM Connections and embed your own videos for streaming from a Box file share. Use IBM Connections surveys to perform informal quizzes on the content. Operational Safety Improvements Use an Ideation Blog in IBM Connections to brainstorm the process of identifying where opportunities to improve safety might exist. Convert validated opportunity areas into task lists in Activity or Box Note to turn intent into action. Fewer Defects and Accidents Increased staff loyalty & retention. Increased profits through reduction in safety issues and down time.. Operations
  29. 29. Marketing
  30. 30. Asset Management Establish a library of marketing assets in an agreed structure. Use Box or IBM Connections Files to provide a convenient drag-and-drop method for accessing the files. Use the features of the platforms to manage versions and notifications of new files in a particular folder. Also utilize the file searching capabilities to make locating information easier. Campaign News Use a blog in a company Community (IBM Connections) or a Watson Workspace space to announce campaign or product news. This is a great way to improve transparency amongst the entire company. Campaign Strategy Development Use forums and wikis in IBM Connections to engage employees across the organization in information and knowledge sharing about campaigns and strategy development topics. Campaign Execution & Automation Centralise the storage and management of all procedures for campaign execution in an IBM Connections community or in a folder in Box. Consider using Partner Applications to provide a streamlined way to integrate activities and tasks into procedure quality auditing. Marketing
  31. 31. Focus Groups Outreach Use an IBM Connections community with external access as the main building block of your focus group experience. Supplement this with IBM Connections Engagement Center to bring all the different components together that you want to share using a branding and structure which is appropriate for your extended team. Campaign Testing Test campaign resources with focus groups and internal teams before rolling out. Capture feedback in comments and forums. Integrate online courses you subscribe to in wiki pages in IBM Connections and embed your own videos for streaming from a Box file share. Use IBM Connections surveys to perform informal quizzes on the content. Strategy & Campaign Improvements Use an Ideation Blog in IBM Connections to brainstorm the process of identifying where opportunities to improve marketing strategy might exist. Convert validated opportunity areas into task lists in Activity or Box Note to turn intent into action. More Effective Campaigns Higher Yield More effective campaigns lead to higher revenues and profits, more engaged customers. Marketing
  32. 32. Internal Communications
  33. 33. Resource Management Introduce a library of electronic resources in a centralised and agreed structure. Better version control. Use Box or IBM Connections Files to provide a convenient drag-and-drop method for accessing the files. Encourage digital sharing to help reduce email traffic and overload. Give employees the opportunity to search for documents rather than look for them. Utilize the extensive content searching capabilities to make locating information easier. Company News Retire email based magazines. Use IBM Connections Engagement Center (ICEC) to publish company news and add social components to allow employees to “like” articles and leave comments. Use IBM Connections and ICEC to empower business units to select news relevant to them and add their own content. Use IBM Watson Workspace to publish project- or unit-specific announcements and enable employees to discuss them without having to move to another tool. Integrate IBM Connections updates as RSS feeds into Watson Workspace using free tools like IFTTT. Keep employees well information with a professional real-time internal news cycle able to compete with external corporate websites and business media. Employee Voice & Opinion Capture Use forums and wikis in IBM Connections to engage employees across the organization in information and knowledge sharing about how they feel about working in the organization and what topics they would like to see addressed. Get senior management to use Connections blogs to explain the vision behind a transformation or change agenda and encourage them to welcome comments. Use IBM Watson Workspace to provide non desk-bound staff with the opportunity to interact, post and discuss ideas and provide feedback. Process Rationalisation Centralise the storage and management of all procedures in an IBM Connections community or in a folder in Box. Reduce the number of intranets and sunset those that are no longer used. Use Box Relay to automate the workflow around standard procedures like Health & Safety. Less time spent by employees looking for procedure documents. Higher productivity. InternalCommunications
  34. 34. Employee Feedback and Voice Use an IBM Connections community with external access as the main building block of your employee voice experience. Supplement this with IBM Connections Engagement Center to bring all the different components together that you want to share using a branding and structure which is appropriate for your extended team. Roll out IBM Watson Workspace to promote a culture of open discussion and encourage continuous feedback. Continuous Professional Development Provide access to CPD resources to help employees develop their skills. Capture feedback in comments and forums. Integrate online courses you subscribe to in wiki pages in IBM Connections and embed your own videos for streaming from a Box file share. Centralise and store CPD resources in Box folders. Use IBM Connections surveys to perform informal quizzes on the content. Use IBM Watson Workspace to enable employees to have structured conversations with their coaches and mentors. Change Management and Continuous Transformation Instead of email, use IBM Connections and IBM Connections Engagement Center to communicate with employees about the transformation and help them engage with the change. Use ICEC as a single point of truth to counter rumour and negative press. Use an Ideation Blog in IBM Connections to brainstorm the process of identifying opportunities to help make the transformation happen. Convert validated opportunity areas into tasks lists in Activities or Box Notes to turn intent into action. Roll out IBM Watson Workspace to enable business units to manage their transformation process at their level by having interactions and conversations focused on their specific needs. Culture of Quality and Transparency Use ICEC to give employees a personalised and inclusive user experience which combines corporate news with updates from their Connections feeds, communities and blogs. Internal comms ceases to be a broadcaster and becomes a content curator by converting social content created by employees into a component of the internal news cycle. Use IBM Watson Workspace with its chat and video capabilities to promote a culture of openness and participation. A more transparent organization is more engaged, has lower risks and has higher profits. InternalCommunications
  35. 35. Industry Deep Dive
  36. 36. Travel & Transportation
  37. 37. Document Storage and Creation Establish a common structure and methodology for storing files. Use tagging and descriptions to help users locate documents. Send document links rather than files so that others always have the most up-to-date version. Use Connections Docs to edit the document simultaneously online to reduce Microsoft Office licensing requirements. Notification of Schedule Changes Use a blog or status updates in IBM Connection or an IBM Watson Workspace space to notify others about schedule changes. Let others subscribe to the notifications so that only those who want to know are informed, thus cutting down unnecessary emails to those not involved. Procedure Management Document using a wiki in IBM Connections or in a Box Note what your procedures are. Break apart large procedure documents into individual wiki pages to allow revision of only those parts. Users can “follow” the pages they are interested in to receive notification of changes. Maintain all previous versions using the wiki structure. Disruption Management Use Box Relay to manage important documents through a workflow when disruption occurs. Use an IBM Connections activity to step through the tasks that need to be performed so that others know exactly what the status is. Travel&Transportation
  38. 38. Supply Chain Integration Use a community in IBM Connections Cloud to bring together all participants in the extended supply chain and to generally improve the level of communication in the supply chain. Consider an IBM Domino application to automate supply chain integration. Use Box Relay to manage the workflow of important documents in the supply chain’s processes. Safety Bulletins & Procedures Use Box to store key materials and videos about safety bulletins and procedures. Present these in an IBM Connections community or in status updates visible to all so that they are able to stay up to date. New Routes & Services Use an IBM Connections Ideation Blog to encourage others to propose new routes and services and to allow colleagues to vote and comment on these new ideas. Once agreed upon, graduate the idea into an Activity for further work. Service & Product Improvement Encourage everyone to record successes and failures as part of their work. These could be stored in an Ideation Blog in IBM Connections to allow others to view them, comment and when appropriate take them forward for work to drive up the service or product quality. Travel&Transportation
  39. 39. Banking & Finance
  40. 40. Document Storage and Creation Establish a common structure and methodology for storing files. Use tagging and descriptions to help users locate documents. Send document links rather than files so that others always have the most up-to-date version. Use Connections Docs to edit the document simultaneously online to reduce Microsoft Office licensing requirements. Publicize New Products & Services Use a blog or status updates in IBM Connection or an IBM Watson Workspace space to publicize new products and services. Let others subscribe to the notifications so that only those who want to know are informed, thus cutting down unnecessary emails to those not involved. Customer FAQ & Regulatory Advice Post frequently asked questions in a Box note or in an IBM Connections wiki page for others to access easily. Use a Forum to collect questions and then present them in an easy-to-access format. Full text search will assist users to locate the relevant information too. Product Launch Tracking There are lots of tasks involved in launching a new product. Use an IBM Connections Activity to capture all the steps needed, assign tasks to the people to complete the steps and record the status and outcomes, including documents and emails in the structure of the activity to make it easy for everyone to track progress. Banking&Finance
  41. 41. Regulator & High Net Worth Individual Outreach Use a community in IBM Connections Cloud to establish a closer relationship with high net worth individuals or with the regulator. Consider an IBM Domino application to automate account opening or other procedures. Use Box Relay to manage the workflow of important documents in the bank’s processes. Product & Service Training Use Box to store key materials and videos about products and services and financial procedures. Present these in an IBM Connections community or in status updates visible to all so that they are able to stay up to date. Product Development & Improvement Use an IBM Connections Ideation Blog to encourage others to propose new products and services and to allow colleagues to vote and comment on these new ideas. Once agreed upon, graduate the idea into an Activity for further work. Service Improvements Encourage everyone to record successes and failures as part of their work. These could be stored in an Ideation Blog in IBM Connections to allow others to view them, comment and when appropriate take them forward for work to drive up the service or product quality. Banking&Finance
  42. 42. Industrial & Manufacturing
  43. 43. Document Storage and Creation Establish a common structure and methodology for storing files. Use tagging and descriptions to help users locate documents. Send document links rather than files so that others always have the most up-to-date version. Use Connections Docs to edit the document simultaneously online to reduce Microsoft Office licensing requirements. Service Interruptions & News Use a blog or status updates in IBM Connection or an IBM Watson Workspace space to notify others about service interruptions or changes. Let others subscribe to the notifications so that only those who want to know are informed, thus cutting down unnecessary emails to those not involved. Safety Procedures Document using a wiki in IBM Connections or in a Box Note what your procedures are. Break apart large procedure documents into individual wiki pages to allow revision of only those parts. Users can “follow” the pages they are interested in to receive notification of changes. Maintain all previous versions using the wiki structure. New Process Rollout There are lots of tasks involved in rolling out a new process. Use an IBM Connections Activity to capture all the steps needed, assign tasks to the people to complete the steps and record the status and outcomes, including documents and emails in the structure of the activity to make it easy for everyone to track progress. Industrial&Manufacturing
  44. 44. Supply Chain Integration Use a community in IBM Connections Cloud to bring together all participants in the extended supply chain and to generally improve the level of communication in the supply chain. Consider an IBM Domino application to automate supply chain integration. Use Box Relay to manage the workflow of important documents in the supply chain’s processes. Safety Bulletins & Procedures Use Box to store key materials and videos about safety bulletins and procedures. Present these in an IBM Connections community or in status updates visible to all so that they are able to stay up to date. Safety Improvements Use an IBM Connections Ideation Blog to encourage others to propose safety improvements and to allow colleagues to vote and comment on these new ideas. Once agreed upon, graduate the idea into an Activity for further work. Safer Working Environment Encourage everyone to record safety successes and failures as part of their work. These could be stored in an Ideation Blog in IBM Connections to allow others to view them, comment and when appropriate take them forward for work to drive up the service or product quality. Industrial&Manufacturing
  45. 45. Healthcare & Pharmaceutical
  46. 46. Document Storage and Creation Establish a common structure and methodology for storing files. Use tagging and descriptions to help users locate documents. Send document links rather than files so that others always have the most up-to-date version. Use Connections Docs to edit the document simultaneously online to reduce Microsoft Office licensing requirements. Pharma & Practice News Use a blog or status updates in IBM Connection or an IBM Watson Workspace space to notify others about events coming up. Let others subscribe to the notifications so that only those who want to know are informed, thus cutting down unnecessary emails to those not involved. Procedure Revisions & Feedback Document using a wiki in IBM Connections or in a Box Note what your procedures are. Break apart large procedure documents into individual wiki pages to allow revision of only those parts. Users can “follow” the pages they are interested in to receive notification of changes. Maintain all previous versions using the wiki structure. Follow-Up and Procedure Compliance Use Box Relay to manage important documents through a workflow when follow up is needed or procedure compliance needs to be tracked. Use an IBM Connections activity to step through the tasks that need to be performed so that others know exactly what the status is. Healthcare&Pharma
  47. 47. Clinical Trials and Pharma Supply Chain Communities Use a community in IBM Connections Cloud to bring together all participants in the clinical trials and to generally improve the level of communication in the supply chain. Consider an IBM Domino application to automate non-disclosure or release forms integration. Use Box Relay to manage the workflow of important documents in the trial’s processes. New Procedure Training Use Box to store key materials and videos about new procedures. Present these in an IBM Connections community or in status updates visible to all so that they are able to stay up to date. New Drugs and Procedures Development Use an IBM Connections Ideation Blog to encourage others to develop new ideas and concepts on drugs and procedures. Allow colleagues to vote and refine the ideas through comments. Once agreed upon, graduate the idea into an Activity for further work. Procedure Success Rate Improvement Use IBM Connections or IBM Watson Workspace to track the improvement in procedure success rates by gathering comments and feedback from practitioners, patients, trial guests and others. Healthcare&Pharma
  48. 48. Aerospace & Defense
  49. 49. Document Storage and Creation Establish a common structure and methodology for storing files. Use tagging and descriptions to help users locate documents. Send document links rather than files so that others always have the most up-to-date version. Use Connections Docs to edit the document simultaneously online to reduce Microsoft Office licensing requirements. Contract Awards & Notices Use a blog or status updates in IBM Connection or an IBM Watson Workspace space to notify others about contract awards. Let others subscribe to the notifications so that only those who want to know are informed, thus cutting down unnecessary emails to those not involved. Experience Capture Encourage others to document their experience in a structure which makes sense to the users; such as by platform, instrument, device, scenario. Structure these using a wiki in IBM Connections or as documents stored in Connections Files or in Box. Change Management Centralise the storage and management of all project and change management information in an IBM Connections community or in a folder in Box. Consider using Partner Applications to provide a streamlined way to integrate activities and tasks into Project Management documentation. Aerospace&Defense
  50. 50. Supply Chain Integration Use a community in IBM Connections Cloud to bring together all participants in the extended supply chain and to generally improve the level of communication in the supply chain. Consider an IBM Domino application to automate supply chain integration. Use Box Relay to manage the workflow of important documents in the supply chain’s processes. New Procedure Training Use Box to store key materials and videos about new procedures. Present these in an IBM Connections community or in status updates visible to all so that they are able to stay up to date. New Technology Innovation Use an IBM Connections Ideation Blog to encourage others to develop new ideas and concepts on technologies and applications. Allow colleagues to vote and refine the ideas through comments. Once agreed upon, graduate the idea into an Activity for further work. Fewer Defects Greater Reliability Use IBM Connections or IBM Watson Workspace to track the improvement in procedure success rates by gathering comments and feedback from operators. Aerospace&Defense
  51. 51. Retail & Consumer
  52. 52. Document Storage and Creation Establish a common structure and methodology for storing files. Use tagging and descriptions to help users locate documents. Send document links rather than files so that others always have the most up-to-date version. Use Connections Docs to edit the document simultaneously online to reduce Microsoft Office licensing requirements. Product News Use a blog or status updates in IBM Connection or an IBM Watson Workspace space to notify others about new products or recalls. Let others subscribe to the notifications so that only those who want to know are informed, thus cutting down unnecessary emails to those not involved. Customer & Store Feedback Encourage others to document their experiences with customers and promotions in a structure which makes sense to the users; such as by product, location, customer type, etc. Structure these using a wiki in IBM Connections or as documents stored in Connections Files or in Box. Returns Handling Establish procedures for handling returns and create Activities in IBM Connections to manage the overall process. Use Box Relay to handle the workflow of documents authorizing the returns process for the customer. Retail&Consumer
  53. 53. Customer Support Use a community in IBM Connections Cloud to provide customer support. Make your customer service staff available in the community to answer questions and receive feedback. Consider using IBM Watson Workspace to provide real-time conversations with your customers and potentially automate some Q&A scenarios. New Product Training Use Box to store key materials and videos about new products. Present these in an IBM Connections community or in status updates visible to all so that they are able to stay up to date. Focus Group Research Use an IBM Connections Ideation Blog to encourage focus groups to give you feedback and follow up. Allow colleagues to vote and refine the ideas through comments. Once agreed upon, graduate the idea into an Activity for further work. Fewer Returns Use IBM Connections or IBM Watson Workspace to track the improvement in returns success rates by gathering comments and feedback from operators. Retail&Consumer
  54. 54. Government & Public Sector
  55. 55. Document Storage and Creation Establish a common structure and methodology for storing files. Use tagging and descriptions to help users locate documents. Send document links rather than files so that others always have the most up-to-date version. Use Connections Docs to edit the document simultaneously online to reduce Microsoft Office licensing requirements. Line Management Comms Use a blog or status updates in IBM Connection or an IBM Watson Workspace space to share news from line managers or department leaders. Let others subscribe to the notifications so that only those who want to know are informed, thus cutting down unnecessary emails to those not involved. Process Efficiency & Speed Encourage others to document their experiences with processes they have to follow in a structure which makes sense to the users; such as by department, task, etc. Structure these using a wiki in IBM Connections or as documents stored in Connections Files or in Box. Process Compliance Establish procedures for handling process compliance through Activities in IBM Connections to manage the overall process. Use Box Relay to handle the workflow of documents authorizing the returns process for the customer. Government&PublicSector
  56. 56. Citizen Access Elected Officials Outreach Use a community in IBM Connections Cloud to provide access for citizens to your services or to reach elected officials. Make your customer service staff available in the community to answer questions and receive feedback. Consider using IBM Watson Workspace to provide real-time conversations with citizens and potentially automate some Q&A scenarios. Continuous Professional Development Use Box to store key materials and videos about new procedures, processes and skills. Present these in an IBM Connections community or in status updates visible to all so that they are able to stay up to date. Process Improvement & Efficiency Savings Use an IBM Connections Ideation Blog to encourage staff to suggest process improvements and efficiency savings. Allow colleagues to vote and refine the ideas through comments. Once agreed upon, graduate the idea into an Activity for further work. Better Value from Taxable Revenue Implementing many of the collaboration and engagement measures shown here will help to increase efficiency amongst staff thus driving better value from taxable revenue from citizens. Government&PublicSector
  57. 57. Energy & Utilities
  58. 58. Document Storage and Creation Establish a common structure and methodology for storing files. Use tagging and descriptions to help users locate documents. Send document links rather than files so that others always have the most up-to-date version. Use Connections Docs to edit the document simultaneously online to reduce Microsoft Office licensing requirements. Outages and Service News Use a blog or status updates in IBM Connection or an IBM Watson Workspace space to notify others about outages or service news. Let others subscribe to the notifications so that only those who want to know are informed, thus cutting down unnecessary emails to those not involved. Safety Improvements Knowledge Capture Document using a wiki in IBM Connections or in a Box Note what your procedures are. Break apart large procedure documents into individual wiki pages to allow revision of only those parts. Users can “follow” the pages they are interested in to receive notification of changes. Maintain all previous versions using the wiki structure. Change Control Centralise the storage and management of all project and change management information in an IBM Connections community or in a folder in Box. Consider using Partner Applications to provide a streamlined way to integrate activities and tasks into Project Management documentation. Energy&Utilities
  59. 59. Customer Support Supply Chain Integration Use a community in IBM Connections Cloud to bring together all participants in the extended supply chain and to generally improve the level of communication in the supply chain. Consider an IBM Domino application to automate supply chain integration. Use Box Relay to manage the workflow of important documents in the supply chain’s processes. Safety Compliance Training Use Box to store key materials and videos about new procedures, processes and skills. Present these in an IBM Connections community or in status updates visible to all so that they are able to stay up to date. Operational Safety Improvements Use an IBM Connections Ideation Blog to encourage others to propose safety improvements and to allow colleagues to vote and comment on these new ideas. Once agreed upon, graduate the idea into an Activity for further work. Fewer Outages Increased Safety Performance Encourage everyone to record safety successes and failures as part of their work. These could be stored in an Ideation Blog in IBM Connections to allow others to view them, comment and when appropriate take them forward for work to drive up the service or product quality. Energy&Utilities
  60. 60. Education
  61. 61. Standardize Creation & Storage of Coursework Establish a common structure and methodology for storing files. Use tagging and descriptions to help students locate documents. Send document links rather than files so that others always have the most up-to-date version. Use Connections Docs to edit the document simultaneously online to reduce Microsoft Office licensing requirements. Course & Schedule Updates Use a blog or status updates in IBM Connection or an IBM Watson Workspace space to notify students and educators about course and schedule updates. Let others subscribe to the notifications so that only those who want to know are informed, thus cutting down unnecessary emails to those not involved. Student FAQ’s Educator Q&A Create wiki pages in IBM Connections for frequently asked questions for students, or establish forums where educators can answer course questions and provide answers which all students can benefit from. Management of Progress & Learning Outcomes Use activities in IBM Connections to manage the progress of a student through their learning objectives and to supply coursework in a standard structure. Education
  62. 62. Student & Alumni Outreach Use a community in IBM Connections for each course so that students can participate in an area specific to the courses they are taking. Consider also extending this model for alumni of the educational establish to remain in contact with them. Course & Lecture Delivery Use Box to store key materials and videos about courseware. Present these in an IBM Connections community or in status updates visible to all so that they are able to stay up to date Research Projects & Discovery Use an IBM Connections Ideation Blog to encourage others to propose research topics and projects and to allow colleagues to vote and comment on these new ideas. Once agreed upon, graduate the idea into an Activity for further work. Reputation Enhancement Using engagement techniques and flexible learning models allows the educational institution to increase its reputation and improve efficiency (and thus costs). Education
  63. 63. Chemicals & Petroleum Standard Document Storage & Creation Safety News Safety Improvements Process Implementation Supply Chain Integration Procedure Training Safety & Efficiency Improvements Better Reliability Higher Output
  64. 64. Document Storage and Creation Establish a common structure and methodology for storing files. Use tagging and descriptions to help users locate documents. Send document links rather than files so that others always have the most up-to-date version. Use Connections Docs to edit the document simultaneously online to reduce Microsoft Office licensing requirements. Safety News Use a blog or status updates in IBM Connection or an IBM Watson Workspace space to notify others about safety news. Let others subscribe to the notifications so that only those who want to know are informed, thus cutting down unnecessary emails to those not involved. Process Experience Capture Document using a wiki in IBM Connections or in a Box Note what your procedures are. Break apart large procedure documents into individual wiki pages to allow revision of only those parts. Users can “follow” the pages they are interested in to receive notification of changes. Maintain all previous versions using the wiki structure. Process Deployment Centralise the storage and management of all project and change management information in an IBM Connections community or in a folder in Box. Consider using Partner Applications to provide a streamlined way to integrate activities and tasks into Project Management documentation. Chemicals&Petroleum
  65. 65. Supply Chain Integration Use a community in IBM Connections Cloud to bring together all participants in the extended supply chain and to generally improve the level of communication in the supply chain. Consider an IBM Domino application to automate supply chain integration. Use Box Relay to manage the workflow of important documents in the supply chain’s processes. Continuous Professional Development Use Box to store key materials and videos about new procedures, processes and skills. Present these in an IBM Connections community or in status updates visible to all so that they are able to stay up to date. Safety & Efficiency Improvements Use an IBM Connections Ideation Blog to encourage others to propose safety improvements and to allow colleagues to vote and comment on these new ideas. Once agreed upon, graduate the idea into an Activity for further work. Better Reliability Higher Output Encourage everyone to record safety successes and failures as part of their work. These could be stored in an Ideation Blog in IBM Connections to allow others to view them, comment and when appropriate take them forward for work to drive up the reliability or output yield. Chemicals&Petroleum
  66. 66. Worksheet: Our Use Cases Priority Description Business Area Owner If we improved this we could…

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