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4 how to apply the collaboration framework in your organization

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How to drive adoption of collaboration tools in your organization

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4 how to apply the collaboration framework in your organization

  1. 1. How to apply the Collaboration Framework to your organization
  2. 2. What files do your colleagues ask you for? Share them via your cloud drive. Use status updates or a Watson Workspace to share progress on your projects and tasks. Contribute what you know in open Q&A forums, or help people publicly so that others gain from your knowledge. Use Activities, Box Notes, public Wiki pages to manage your work - let others see the progress. Better transparency and lower risk in operations IBM Connections Engagement Center Individual Productivity
  3. 3. With everyone in your team sharing their files, you can easily find and stay up to date, without asking. Use Watson Workspace as a team communication and tracking solution. Use a Community wiki to act as your team notebook, or use Box Notes. Use Activities to track and assign actions to move projects and issues forward. Improved Innovation; Increased Revenue & Profits IBM Connections Engagement Center Team Working
  4. 4. Create shared communities with your customers and supply chain. Reduce errors, time to respond. Establish a department community with a news blog. Encourage regular participation and engagement. Use a Community wiki to act as your department handbook, or use Box Notes. Use WebEx to record webinars. Store them in Box and embed them in a training community in Connections. Better Customer and Loyalty; Increased Revenue & Profits IBM Connections Engagement Center Department Efficiency
  5. 5. Create shared communities with your customers and supply chain. Reduce errors, time to respond. Use ideation blogs to brainstorm and develop innovative ideas - wider audience, better ideas. Establish standards in wiki documents, and procedures in Activites. Reduce errors, increase predictability. Use WebEx to record webinars. Store them in Box and embed them in a training community in Connections. Increased Innovation; Increased Revenue & Profits IBM Connections Engagement Center Enterprise Transformation
  6. 6. Some customer examples
  7. 7. Bengt Dahlgren implemented IBM Connections Cloud and IBM Verse - enabling 430 people across twelve offices and six companies to share ideas, capture best practices and work together more effectively. Six companies connected via a shared collaboration platform. Cut costs by migrating to the cloud. Enabling more effective collaboration Founded in 1952, Bengt Dahlgren provides civil engineering consultancy services through a network of six companies in Sweden. The group specializes in heating, ventilation, and air conditioning (HVAC), fire safety, energy and environmental construction as well as building automation.
  8. 8. Canal Barge Company migrated to IBM Connections Cloud, enabling seamless collaboration for all employees wherever and whenever they work, via wikis, communities, video conferencing and more. Unites a distributed workforce on a central collaboration platform. Enables faster, better-informed decision- making. Helps improve processes and competitiveness. Founded in 1933, Canal Barge Company (CBC) is a family-owned, independent marine transportation company headquartered in New Orleans, Louisiana. One of the most diverse marine transportation companies in the United States, Canal Barge moves valuable cargo to virtually every part of the world for multiple Fortune 500 integrated oil companies, chemical and oil companies, as well as refineries, construction companies, fabricators, public utilities, engineering companies, and the United States Government.
  9. 9. Constance Hotels and Resorts implemented a social business network based on IBM® Connections Cloud™, enabling it to create compelling training and mentoring programs for customer-facing employees. Unite geographically distant employees on a central communication platform Enables more effective knowledge- sharing, training and collaboration Empowers employees to deliver consistent, high-quality services to guests Established in 1975, Constance Hotels and Resorts is a group of luxury five-star hotels and resorts in the Indian Ocean. Headquartered in Mauritius, the group also operates in the Seychelles, Maldives and Madagascar, with sales offices in in the UK, Germany, France, Italy, and sales representatives across numerous countries.
  10. 10. Getting Started with your implementation
  11. 11. IndividualTeamDepartmentEnterprise Management Functions Knowledge Worker Functions Operational Mobile & Manual Functions Start the journey here Example Order of Implementation
  12. 12. IndividualTeamDepartmentEnterprise 1 2 3 4 5 6 7 9 10 11 12 1413 17 8 15 16 Example Order of Implementation
  13. 13. Implementation Process
  14. 14. Define the problem
  15. 15. Identify the users
  16. 16. Find a sponsor • Committing time and resource requires approval. • Sponsor participation is essential to build credibility. • Define the business case to help convince the sponsor.
  17. 17. Planning
  18. 18. Deploy Iteratively
  19. 19. Worked Example
  20. 20. 1 Define the Problem Which Industry? Which Roles? Individual Productivity Team Working Department Efficiency Enterprise Transformation What are the scopes?
  21. 21. 1 Define the Problem (example) Which Industry? Which Roles? Individual Productivity Team Working Department Efficiency Enterprise Transformation What are the scopes?
  22. 22. 2 Define the Use Cases (example) Store & Share Files Centrally Individual Users 1 2 Sales Team Store Proposals in a Library 3 Department Create Template Documents
  23. 23. 3 Find a Sponsor (example) 1 2 3 Scope Individual Users Sales Team Department Sponsor(s) Everyone Sales Team Leaders Department Manager
  24. 24. 24Group Name / DOC ID / Month XX, 2017 / © 2017 IBM Corporation Implement File Sharing for Sales Department UC1: Personal File Sharing Iteration 1: Sales Group A Engagement Plan Support Plan Communications Plan Iteration 2: Sales Group B Engagement Plan Support Plan Communications Plan Iteration 3: Sales Group C Engagement Plan Support Plan Communications Plan UC2: Team Proposal Library Iteration 4: Sales Group A & B Engagement Plan Support Plan Communications Plan Iteration 5: Sales Group C Engagement Plan Support Plan Communications Plan UC3: Department Templates Iteration 6: Entire Department Engagement Plan Support Plan Communications Plan 4 Plan (example) Project Plan Iterations Plan Iteration Plans Iteration Plans Iteration Plans Iteration Plans Iteration Plans Iteration Plans
  25. 25. Plan (example)4 1.Prepare a project plan like you would for any other project. 2.It should show the use case groups; time for planning; steps involved in implementing each iteration.
  26. 26. 4 Iteration Plan (example) Iteration Step Tasks to be taken When 1 Communication 1. Communicate to users what Secure File Sharing is, and how it works; 2. Communicate about File Synchronization and My Drive; 3. Announce arrival tomorrow of File Synchronization; 4. Announce arrival of File Synchronization. 1. T-10 2. T-5 3. T-1 4. T 2 Integration 1. Install Windows and Mac File Sync tool on users’ computers 1. T-3 3 Customization No customization steps are necessary. 4 Governance 1. Define file naming rules 2. Define file sharing default rules 1. T-5 2. T-5 5 Engagement 1. Meet with each user to ensure they are working correctly with File Sharing 1. T, T+2, T+5 6 Mentoring No mentoring steps are expected. 7 Measuring 1. Measure volume of files loaded into Connections 1. T+10 Iteration 1: Sales Group A Launch Date (T): 31st March Iteration Lead: Frank Adams Affected Users: Lucille Suarez, Fred Amadou, Ben Adams
  27. 27. 4 Iteration Plan (example) Iteration Step Tasks to be taken When 0 Review 1. Review plans and actions from previous iteration & adjust plans as necessary 1. T-12 1 Communication 1. Communicate to users what Secure File Sharing is, and how it works; 2. Communicate about File Synchronization and My Drive; 3. Announce arrival tomorrow of File Synchronization; 4. Announce arrival of File Synchronization. 1. T-10 2. T-5 3. T-1 4. T 2 Integration 1. Install Windows and Mac File Sync tool on users’ computers 1. T-3 3 Customization No customization steps are necessary. 4 Governance 1. Define file naming rules 2. Define file sharing default rules 1. T-5 2. T-5 5 Engagement 1. Meet with each user to ensure they are working correctly with File Sharing 1. T, T+2, T+5 6 Mentoring No mentoring steps are expected. 7 Measuring 1. Measure volume of files loaded into Connections 1. T+10 Iteration 2: Sales Group B Launch Date (T): 2nd April Iteration Lead: Frank Adams Affected Users: Ed El-Amon, Jane Smith, John Suarez
  28. 28. Point in Iteration Precise Date Title Contents T-30 01/06/2018 Exciting News for Our Mobile Sales Team We will soon be introducing an exciting way of holding meetings from any ….. T-15 16/06/2018 Web Meetings are coming in 2 weeks Are you looking forward to the arrival of web meetings? In just over 2 weeks…. T-5 26/06/2018 Join us next Tuesday at lunchtime to learn about web meetings We’ll be delivering web meetings for you in a little over a week. Join us for lunch on Tuesday to ….. T-1 30/06/2018 Are you coming to lunch tomorrow? Join us tomorrow for a lunch and learn session about how you get make the most of the web meetings… T+1 02/07/2018 Tip #1 – How to Share Your Screen Thanks for being part of our rollout of web meetings. Here’s the first of the tips we’ll be sending you…. T+3 05/07/2018 Tip #2 – Recording a Meeting Here’s Tip #2 ….. Don’t forget to reach out to your mentor John Doe (1-800-555-2001) if you have….. T+7 09/07/2018 Tip #3 – Handing Discussions Here’s Tip #3 …. Have you contacted a mentor? Do you have any questions, feedback or comments?.... T-30T-29T-28T-27T-26T-25T-24T-23T-22T-21T-20T-19T-18T-17T-16T-15T-14T-13T-12T-11T-10T-9 T-8 T-7 T-6 T-5 T-4 T-3 T-2 T-1 T-0 T+1 T+2 T+3 T+4 T+5 T+6 T+7 Example Communications Plan 4 Plan (example)

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