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1 improving engagement through collaboration

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Part 1 of the collaboration framework, describes how to better drive staff engagement using collaboration tools.

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1 improving engagement through collaboration

  1. 1. Improving Engagement through Collaboration with IBM’s Collaboration Framework
  2. 2. What is Engagement?
  3. 3. “A feeling of commitment, passion and energy that translates into high levels of persistence with even the most difficult tasks, exceeding expectations and taking the initiative.”
  4. 4. “…to succeed in today’s more knowledge- or service-based economies, it’s not enough to have flexible business models, structures and processes.”
  5. 5. “Engagement matters because people matter – they are your only competitive edge. It is people, not machines that will make the difference and drive the business.”
  6. 6. IBM’s Collaboration Framework puts your staff in the center. It provides methods to drive engagement and collaboration, not just a toolbox of software.
  7. 7. Collaboration Drives Business Benefits: Increased revenues & profits Better customer loyalty and retention Improved innovation Better transparency and lower risk in operations
  8. 8. Increase collaboration & engagement with employees & customers with the Core Capabilities.
  9. 9. IBM Connections IBM Watson Workspace IBM Notes & Domino BOX Relay Connections Compliance BOX Cisco WebEx Public Cloud Private Cloud On-Premises IBM Watson Work Services Office Integration IBM Cloud Services Partner Ecosystem IBM Connections Engagement Center Core Patterns Iterative Implementation Approach Individual Productivity Patterns Team Working Patterns Department Efficiency Patterns Enterprise Transformation Patterns Line of Business Patterns Industry Patterns
  10. 10. IBM’s Collaboration Framework • A comprehensive suite of enterprise applications designed to enhance collaboration and engagement. • Public cloud, on-premises and hybrid cloud architecture options to suit your requirements. • Cognitive capabilities to augment decision-making and process management. • Intended to work with your existing solutions – not instead of. • Broad array of extension points to develop new integrations to your existing solutions. IBM Connections IBM Watson Workspace IBM Notes & Domino BOX Relay Connections Compliance BOX Cisco WebEx Public Cloud Private Cloud On-Premises IBM Watson Work Services Office Integration IBM Cloud Services Partner Ecosystem IBM Connections Engagement Center
  11. 11. IBM’s Collaboration Framework Secure File Sharing & Creation Better Comm- unications Knowledge Capture & Management Task, Issue & Project Management Working with those outside your Organization Social Learning Driving Improved Innovation Creating a culture of Quality • A toolbox of core capabilities to help you gain the benefits from collaboration and engagement. • Applied in different ways and combinations for different line of business or industry patterns. • Use a combination of technology solutions to delivery the right tool at the right time.
  12. 12. IBM’s Collaboration Framework • A step-by-step approach to introducing the benefits of collaboration and engagement to your organization. • Focuses on repeatability, quick results and scalability. • Intended to improve each time you deliver new patterns to your users. Iterative Implementation Approach
  13. 13. IBM’s Collaboration Framework • The Collaboration Framework can be used at any level in an organization. • Individual Productivity enhances reputation & engagement. • Team Working drives productivity and knowledge capture. • Department Efficiency reduces costs • Enterprise Transformation creates better customer and staff loyalty. Individual Productivity Patterns Team Working Patterns Department Efficiency Patterns Enterprise Transformation Patterns
  14. 14. Run every part of your organization on IBM’s Collaboration Framework Management Sales Customer Service Information Technology Marketing Product Development Human Resources Finance Operations Internal Communications • Secure Document Sharing • Change Management • Management Development • Stockholder Relations • Knowledge Sharing • Sales Enablement • Customer Extranet • Proposal Library • Outage Notifications • Fault Diagnosis • Support Portal • Ticket Management • Change Management • Supplier Integration • Knowledge Management • System News • Campaign Planning • Focus Groups Outreach • Campaign Execution • Asset Library • Knowledge Sharing • Documentation Storage • Revision Control • Regulatory Complliance Tracking • Policy and Procedure Docs • Employee Recognition • Employee Intranet • Feedback & Input • Secure Document Sharing • Procedure Documentation • Change & Project Management • Audit Compliance • Outage Notifications • Status Automation • Document Manahgement • Project Management • Company News • Staff Recognition & Feedbck • Continuous Professional Development
  15. 15. Every organization can benefit from IBM’s Collaboration Framework Travel & Transportation Banking & Finance Industrial & Manufacturing Healthcare & Pharma Aerospace & Defense Chemicals & Petroleum Energy & Utilities Government & Public Sector Retail & Consumer Education • Schedule Change Notifications • Secure Document Sharing • Supply Chain Integration • Service & Route Innovation • Share Product FAQ & Changes • Cognitive Customer Support • High Net Worth Communities • Product & Service Training • Supply Chain Integration • New Process Rollout • Defect Tracking & Repair • Safety Initiatives • Document Storage & Creation • Pharma & Practice News • Procedure Maintenance • Clinical Trials Administration • Contract Awards & Notices • Change Management • Supply Chain Integration • Innovation Management • Process Experience Capture • Process Deployment Management • Safety News & Innovation • On-Site Training • Process Experience Capture • Process Deployment Management • Safety News & Innovation • On-Site Training • Product News & Training • Customer & Store Feedback • Returns Handling • Customer Support • Focus Group Support • Line Management Comms • Process Compliance • Citizen Access • Elected Officials Outreach • Continuous Professional Development • Student & Alumni Outreach • Course & Lecture Delivery • Course & Schedule Updates • Student FAQ’s and Educator Q&A

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