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Turning a Crisis into a Drama

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Lessons learned to make things more fun, when things go wrong in Production

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Turning a Crisis into a Drama

  1. 1. Disclaimer • You might think this talk is about you or your company • It’s not • We’ve all seen (and participated in) far worse...
  2. 2. Disclaimer • You might think this talk is about you or your company • It’s not • We’ve all seen (and participated in) far worse... • I’m also still quite tired
  3. 3. Turning a Crisis into a Drama ‘Cos that makes it a lot more fun, right?
  4. 4. 1. Crowd Around Anyone Who is Typing
  5. 5. 1(a). Flap
  6. 6. 1(b). Shout
  7. 7. 1(c). Panic
  8. 8. 1(d). Best of All , Get Physical
  9. 9. 1(e). But at Least, Get Emotional
  10. 10. 2. Keep Information to Yourself
  11. 11. 2(a). Listen to Rumour
  12. 12. 2(b). Rely on Gossip
  13. 13. (Chinese Whispers Work Excellently)
  14. 14. 2(c). Be Afraid to Say “I Don’t Know”
  15. 15. 2(d). Never Admit When You’re Wrong
  16. 16. 2(e). Or When Something May Have Been Your Fault
  17. 17. 2(f). Blame, Blame, Blame
  18. 18. 3. Work Incredibly Long Hours
  19. 19. 3(a). Change as Much as Possible Simultaneously
  20. 20. 3(b). Introduce Additional Problems Whenever You Can
  21. 21. 3(c). Throw All Best Practice and Process Out the Window
  22. 22. 3(d). Disrespect the Chain of Command
  23. 23. 3(e). Don’t Protect Your People
  24. 24. 4. Find Statistics to Place a Religious Level of Belief In
  25. 25. 4(a). Marvel at the Power of a Dashboard and a Subset of Data

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