All members see the importance of ensuring quality while
Delegates know the main strategies in CLO and CLS for the
Delegates apply the action steps for quality improvement
immediately after the conference
I did get selected for Dicentral in
Vietnam, the company first decided to
issue me the WP, then it backed off and
now I am left nowhere. Even AIESEC
was not that helpful.
My internship was nothing more than
being made to either do jobs which
no one else wanted to do- I really
don't wish it to anyone. I am very glad
this experience is finished, I didn't not
First of all we were mislead
completely as to the job
description of the internship.
There needs to be much more
communication between the
aiesec leaders and members. We
did not receive enough support
from aiesec here in Vietnam, and
the organization and
communication skills were
I feel quite disappointed
about the LC that I
exchanged. They worked
really unprofessional, no plan,
no clear description, no
direction about everything. I
have to say that they didn't
care too much about us, they
just give excuses to
everything they can't do.
Clarity of WhyOur ability to respond rapidly and effectively to customers in need.
Cases closed/ Cases open
How “engaged” are our customers
How good are we at creating
% of Promoters
In the second part…
Cases discussion and analysis
-Aware of possible factors affecting our service
-Aware of the MoS – Quality Standard as solutions
-Aware of current strategies and future direction
Case Discussion 1
Grouping (2 mins): Divide yourselves into Exchange Programs
Task: Identify Promoters and Detractors Reasons based on given
Here comes the TOP
AIESEC’s support during the experience
Opportunity to create positive societal
Personal Development plan
Personal Goal setting
Introduction to the org/project
oGCDP & oGIP
JD aligned with the TN
1. AIESEC’ support during the experience
2. Opportunity to create positive societal
3. Personal development
4. Cross-cultural understanding &
during acceptance procedure
Communication by the Host LC
Professional Working Environment
Professional working environment
Role eand responsibilities within
WE HAVE SEEN THEPROBLEMS, NOW WHAT?
• Where are my Groups?
• Case Discussion 2!
OUR SERVICE – OUR SOLUTIONS
+Define which problem belongs to which
+Define your factor is in which process:
Ma/Re? Where does your responsibility lie?
What are standards? – Minimum
measures/terms/norms that are expected to be there.
Basic & important that is without it, it
would be unacceptable to run the
Let’s hear your MC’s voice! <3
TOP 2 ISSUES in OGX
TOP 3 ISSUES in iGCDP
TOP ISSUES in iGIP
Yay! Almost there!
Post conference Follow Up: actions to ensure quality & meeting
Give me your thumb!