Implementation

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This presentation talks about the implementation issues that happen when we try implementing e-gov in a country.

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Implementation

  1. 1. HUL 291: Electronic Governance P. Vigneswara Ilavarasan MS 624 | vignesh@hss.iitd.ac.in http://egroups.google.co.in/egov_iitd Vignesh 1
  2. 2. Framework • Vision statement and plan • Front office • Back office • Possible pitfalls 2Vignesh
  3. 3. Vision statement and plan Vision statements • Broader • Provides  directions • Uniting common  goals E‐gov objectives • Applies to any unit /  size • More concrete 3Vignesh
  4. 4. Front office Online services • Stages in egov: from  ‘info’ to ‘interactions’ • Quality service • Citizen centric   channel integration Citizen engagement • balancing privacy, trust,  security & access • When to engage? |  Who? | How? • Accessibility • Consultation & Public  participation /  deliberations 4Vignesh
  5. 5. Back office • Organizational change • Leadership • Central co‐ordination • Collaboration • Skills • Public‐private partnerships • Managing risk and cost • Monitoring and evaluation 5Vignesh
  6. 6. Possible pitfalls • Effective project management • Problems with the technology • First mover disadvantage • Budget constraints 6Vignesh
  7. 7. Pitfalls..cont. • Sacrificing vision for cutting costs • Implementation is a complex process • Political interference • Individual privacy as a barrier • Poor / over use by citizens  cost/service inefficiency Vignesh 7
  8. 8. References • Organisation for Economic Co‐ operation and  Development. (2003). The e‐Government  Imperative, OECD E‐Government Studies,  Paris, France. (Ch.4)  • Emailed.. Vignesh 8
  9. 9. • Thank you! Clarifications Questions Comments Vignesh 9

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