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Guide to
Becoming
a Poet & Firefighter
while still being IT Manager
2
www.linkedin.com/in/aleksejkovaliov
Why IT Managers aren’t
Poets and Firefighters?
• They are tired
• They have no time
• Nobody told them they can
• The Forc...
Non-managers love this stuff
victimizing their daily work
Popular Myth
Senior Developer
System Analyst
Back End Developer
Holy Tired Manager
aka
Bottleneck
The Team
Often Reality
Popular Myth
Since non-managers feel victimized
by their daily work, they dream of
their managers to suffer in the
same wa...
Holy Tired Manager
without Situation Outlook
Never try to Satisfy these Dreams
Closest Followers
outstand the Others
The O...
Recap –
Being a MANAGER
State-of-the-Art MANAGER
• Systematic thinking / Multiple steps plans
• Telling the Empty from Full (B.S. from the R.S.)
•...
Define 5 Clarities
1. Clear goal - what do we want
2. Clear way - general approach
3. Clear rules - how and how not
4. Cle...
3. Order
1. Disorder
0. Disorganization
Understand 3 Levels of Order
No direct shortcut.
Interim Simplified Order
needed f...
Rise by 8 Levels of Management
Be
Select Answers
Answer Questions
Ask Questions
Irrational Management
Delegate Control and...
Being a Fire – Motivating by Closeness
Too close
Happy Circle – Warm and Light
Punishment Circle – Cold and Dark
Closeness...
Lets get back to IT
IT‘s Easy
• Eliminate Wasteful work
• Stage Gating
• Delegate and Eliminate yourself
• Agile Development
• Good Black Box ...
Eliminate Wasteful Work
Stage Gating
Brilliant idea Business Case
Scope &
Estimate
Implement
Business Case
verification
Business Case
measurement
...
Stupid Simple Project card
Financialimpact
3 6 10
2 5 6
1
2
3
Alignment with Strategy
Problem / Opportunity
Solution Brief...
Stupid Simple Project Rating Matrix
Current products New features New products New technology
Current Customers
Competitor...
Delegate & Eliminate Yourself
Agile Development
Picture by
http://softhouseeducation.se/
The Atern Lifecycle Processes
No Management
No Management
Low Management Involvement
Fit to Purpose
Good Black Box
Bad Black Box
Group Workstreams by Domains
Team People around Workstreams
Development Factories
=
Good Black Boxes
Each Factory consists of Two Factories
Scaling Up with Paratrooper Teams
Network of Cells : Value Stream
Customers,
Business users
out of
IT organization
Product
Team
Routine
business interaction...
Network of Cells with Single Windows
Single Windows
Everywhere:
Kanban boards
Agile/Scrum backlogs
Cells are Teams:
Minimu...
Visualize Control Points
Banners, Charts, Colors, Signals (vs Words)
Proper Metrics at Control Points
• Angry Metrics
• Time Remaining
• Undone%
• Estimates deviation%
• Missed roadmap items/...
Gamification: Team Avatars, Zones, Points
Kanban Boards Visualize the Flow and
Bottlenecks
Agile/Scrum Boards Visualize the Progress
Agile Burndown Charts Visualize the Forecast
Honest Fail
This one is ok
Fake Success
Look for
Quality shortcuts
Fake Diffi...
2009-08-29
orem ipsum dolor sit
amet, nse ctetur adi
pis cing elit nisl
2009-09-01
orem ipsum dolor sit
amet, co nse ctetu...
Now You have Time to ….
Observe, Think, Design, write a Poems
and React to Exceptions in Thoughtful Way
Summary
• Eliminate Wasteful work
• Stage Gating
• Delegate and Eliminate yourself
• Agile Development
• Good Black Box pr...
References
• Tallinn School of Management, http://www.tarasov.ru/
• Sun Tzu, http://classics.mit.edu/Tzu/artwar.html
• Pra...
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How to become a Poet and Firefighter still being IT Manager

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Short guide on philosophy and techniques minimizing the waste of the effort of IT managers

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How to become a Poet and Firefighter still being IT Manager

  1. 1. Guide to Becoming a Poet & Firefighter while still being IT Manager
  2. 2. 2 www.linkedin.com/in/aleksejkovaliov
  3. 3. Why IT Managers aren’t Poets and Firefighters? • They are tired • They have no time • Nobody told them they can • The Force is not with them
  4. 4. Non-managers love this stuff victimizing their daily work Popular Myth
  5. 5. Senior Developer System Analyst Back End Developer Holy Tired Manager aka Bottleneck The Team Often Reality
  6. 6. Popular Myth Since non-managers feel victimized by their daily work, they dream of their managers to suffer in the same way all together. They also cannot imagine any another kind of work.
  7. 7. Holy Tired Manager without Situation Outlook Never try to Satisfy these Dreams Closest Followers outstand the Others The Others aka Hidden Folk
  8. 8. Recap – Being a MANAGER
  9. 9. State-of-the-Art MANAGER • Systematic thinking / Multiple steps plans • Telling the Empty from Full (B.S. from the R.S.) • Understanding others’ Pictures of the World • Organizational Architect • Determination / Making Decisions • Able to Fight the Resistance
  10. 10. Define 5 Clarities 1. Clear goal - what do we want 2. Clear way - general approach 3. Clear rules - how and how not 4. Clear awards & punishment - for what and when 5. Clear samples of achievement - to make believe it is possible Nothing here about multitasking, micromanagement or being Ze Boss
  11. 11. 3. Order 1. Disorder 0. Disorganization Understand 3 Levels of Order No direct shortcut. Interim Simplified Order needed first
  12. 12. Rise by 8 Levels of Management Be Select Answers Answer Questions Ask Questions Irrational Management Delegate Control and Order Making Document and Standardize the Rules Define Order, Communicate Order, Control @ Control Points Effort needed Impactachieved
  13. 13. Being a Fire – Motivating by Closeness Too close Happy Circle – Warm and Light Punishment Circle – Cold and Dark Closeness to - Information - Interesting work - Benefits
  14. 14. Lets get back to IT
  15. 15. IT‘s Easy • Eliminate Wasteful work • Stage Gating • Delegate and Eliminate yourself • Agile Development • Good Black Box principle – Development Factories • Network of Cells with Single Windows • Decrease the Control Effort by Visualization of Control Points • Kanban • Agile Development • React to Exceptions
  16. 16. Eliminate Wasteful Work
  17. 17. Stage Gating Brilliant idea Business Case Scope & Estimate Implement Business Case verification Business Case measurement Project card Business committee Business committee Business committee Gate Keepers committee
  18. 18. Stupid Simple Project card Financialimpact 3 6 10 2 5 6 1 2 3 Alignment with Strategy Problem / Opportunity Solution Brief Gain forecast Savings forecast Scale of impact Aligned to Strategic Goal
  19. 19. Stupid Simple Project Rating Matrix Current products New features New products New technology Current Customers Competitors’ Customers New Customers New segments
  20. 20. Delegate & Eliminate Yourself
  21. 21. Agile Development Picture by http://softhouseeducation.se/
  22. 22. The Atern Lifecycle Processes No Management No Management Low Management Involvement
  23. 23. Fit to Purpose
  24. 24. Good Black Box Bad Black Box
  25. 25. Group Workstreams by Domains Team People around Workstreams Development Factories = Good Black Boxes
  26. 26. Each Factory consists of Two Factories
  27. 27. Scaling Up with Paratrooper Teams
  28. 28. Network of Cells : Value Stream Customers, Business users out of IT organization Product Team Routine business interaction layer Production layer Exception layer Tech Team Tech Team HR / Arch
  29. 29. Network of Cells with Single Windows Single Windows Everywhere: Kanban boards Agile/Scrum backlogs Cells are Teams: Minimum 2 people
  30. 30. Visualize Control Points
  31. 31. Banners, Charts, Colors, Signals (vs Words)
  32. 32. Proper Metrics at Control Points • Angry Metrics • Time Remaining • Undone% • Estimates deviation% • Missed roadmap items/milestones • Hotfixes / Fires • Broken releases • Happy Metrics • Team velocity • Speed of routine operations (e.g. deployment) • Testing coverage% • Customer satisfaction • Break-free releases until next pizza • “Thankyous”
  33. 33. Gamification: Team Avatars, Zones, Points
  34. 34. Kanban Boards Visualize the Flow and Bottlenecks
  35. 35. Agile/Scrum Boards Visualize the Progress
  36. 36. Agile Burndown Charts Visualize the Forecast Honest Fail This one is ok Fake Success Look for Quality shortcuts Fake Difficulties and Goldplating Look for wasteful buffers in estimates
  37. 37. 2009-08-29 orem ipsum dolor sit amet, nse ctetur adi pis cing elit nisl 2009-09-01 orem ipsum dolor sit amet, co nse ctetur adi pis cing elit nisl Analysis Development Acceptance ProdNext Definition of Done: •Customer accepted •Ready for production Ongoing Done Definition of Done: • Code clean & checked in on trunk • Integrated & regression tested • Running on UAT environment Ongoing DoneOngoing Done Definition of Done: • Goal is clear • First tasks defined • Story split (if necessary) 2 3 3 2 Feature / story = completed = blocked = who is doing this right now 2009-08-20 2009-09-30 (description) • Panicfeatures (should be swarmed and kept moving. Interrupt other work and break WIP limits as necessary) • Priority features • Hard deadline features (only if deadline is at risk) • Oldest features 2009-09-02 orem ipsum dolor sit amet, co nse 2009-08-27 orem ipsum dolor sit amet, adi pis cing elit nisl 2009-08-20 orem olor sit amet, co nse ctetur adi pis cing elit nisl 2009-08-30 orem ipsum dolor sit amet, co adi pis cing elit nisl 2009-09-08 2009-08-25 orem ipsum dolor sit ctetur adi pis cing elit nisl Task / defectHard deadline (if applicable)Date when added to board orem ipsum dolor sit amet, co nse ctetur orem ipsum dolor sit amet, co nse ctetur orem ipsum dolor sit amet, co nse ctetur orem ipsum dolor sit amet, co nse ctetur orem ipsum dolor sit amet, co nse ctetur orem ipsum dolor sit amet, co nse ctetur orem ipsum dolor sit amet, co nse ctetur orem ipsum dolor sit amet, co nse ctetur (description) (description) (description) Why (description) Who is analyzing / testing right now = priority = panic What to pull first xxxx kjd dj d xxx Kanban kick-start exampleHenrik Kniberg www.crisp.se/kanban/example version 1.2 2009-11-16 (description) orem ipsum dolor sit amet, co nse ctetur =task =defect Anythinggoes- PanicTags,Memes,Swimminglanes
  38. 38. Now You have Time to ….
  39. 39. Observe, Think, Design, write a Poems
  40. 40. and React to Exceptions in Thoughtful Way
  41. 41. Summary • Eliminate Wasteful work • Stage Gating • Delegate and Eliminate yourself • Agile Development • Good Black Box principle – Development Factories • Network of Cells with Single Windows • Decrease the Control Effort by Control Points Visualization • Kanban • Agile Development • React to Exceptions
  42. 42. References • Tallinn School of Management, http://www.tarasov.ru/ • Sun Tzu, http://classics.mit.edu/Tzu/artwar.html • Pragmatic Marketing Framework, http://pragmaticmarketing.com • Agile Alliance, http://www.agilealliance.org • Scrum Alliance, http://www.scrumalliance.org • Niels Pflaeging, http://www.betacodex.org/ • Aleksej Kovaliov, www.linkedin.com/in/aleksejkovaliov

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