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Chapter 1: Comm 1113


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Northeastern State University
Mike Brown

Published in: Education
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Chapter 1: Comm 1113

  1. 1. CONTENT: What you say... Your words RELATIONSHIP: How you say it... Tone of voice, eye contact, facial expression
  2. 2. RULES: a followable prescription that indicates what behavior is obligated, preferred, or prohibited in certain contexts.
  3. 3. RULES may be: Explicit... written or spelled out Implicit... not verbalized, just understood.
  4. 4. Communication Models Have evolved over time
  5. 5. Communication Models ACTION
  6. 6. Communication Models INTERACTION
  7. 7. Communication Models TRANSACTION
  8. 8. “ There are no mind readers. For a relationship to grow and prosper, likes, dislikes, desires, hopes, dreams and problems need to be said.”... a very wise person
  9. 9. Goal of Group Communication... Collaboration Working Together
  10. 10. Goal of Presentational Communication... to inform / persuade / entertain