SlideShare a Scribd company logo
1 of 10
Assam Fiasco




THE E-SETU
‘e-Setu’ the People’s Bridge :
     …………… Reaching the unreached


                   PROJECT E-SETU
  ( Pilot e-governance Project of UNDP- DOPT ( GOI ) at
              Jorhat District , Assam , India for
  IMPROVED CITIZENS ACCESS TO INFORMATION
        AND GOVERNMENT SERVICES )
          ASSAM
                                        JORHAT
4 private
             PROJECT E-SETU
                                                         LAN and
                                                       1 Govt. Kiosk                             Kiosk at
                                                            at                                   Teok,
                                                         DC Office                               Panichokua,
                                                                                                 Pulibor ,
Project e-setu is the Pilot e-governance                                     DEPUTY
                                                                                                 Rdholajan
initiative of Jorhat District, Assam                                      COMMISSIONER
sponsored by UNDP–DOPT (Government                   6 Circle Offices
                                                                             OFFICE
                                                                              Jorhat
of India), making Jorhat the first                   at Teok,
                                                     Titabar, Jorhat                               2 Govt
e-administration District in the State               East, Jorhat                                  Kiosk at
                                                                                                   Titabar
                                                     west, Mariani ,
of Assam and the entire North –East                  Kamalabari                                    &
                                                                                                   Majuli
Region.
Setu in the local language means a Bridge                                     Majuli SDM
and eSetu is the bridge between the People                                    Titabar SDM

and the Government.
 This Project facilitates improved
                                                                            4 Private kiosk at
Citizens access to Information and                                          Titabar, Borholla
Government Services.                                                        Mariani , Majuli

                                                                  G2C Interface through ‘Project e-Setu':




                                                  ‘e-setu’ provides…

                                                  Efficient,
                                                  Quick,
                                                  Transparent,
                                                  People friendly,
                                                  Single step delivery,
                                                  And Hassle free              ‘e-setu’ brings….
                                                  Services to the                technology at people
                                                  people                       door steps
                                                                                 bridges the digital
      Commissioning of the Project – honourable                                divide
      CM, Assam inaugurated it on 21st January                                   enhances the
      2003                                                                     accountability of
     ‘e-Setu’ the People’s Bridge :                                            administration
          …………… Reaching the unreached
Breaking the Natural Barrier : Bridge to
          Majuli.
                people can’t but ‘e-Setu’ can…..

Majuli, one of the world’s largest river
island and well known for rich vaishnavite
culture falls in Jorhat district.
Through the project e-setu this island has
been connected digitally with the Deputy
Commissioner’s office at Jorhat.
 Public Facilitation Center at Sub-
Divisional Office, Majuli.
 Private ‘kiosk’ at Garmur is running
successfully and more will be opened in near
future.
 Community Information Centers (CICs) at
Kamalabari and Jhengraimukh are to be
included in the near future


    ‘e-Setu’ the People’s Bridge :
         …………… Reaching the unreached
A SNAPSHOT OF IMPROVED DELIVERY OF SERVICES
                 THROUGH E-SETU IN THE DISTRICT




                    Sl                  Particulars              pre e-setu phase           post e-setu
                    NO
                    01.          labour intensiveness    very high                    LOW

                    02.          corruption rate         high                         MINIMISED

                    03.          harassment              very high                    NIL

                    04.          Time targets            not fixed                    FIXED

                    o5.          disposal time            unknown maximum number of   From 1 to 5 DAYS
                                                         days
                    06.          average disposal rate   1-3 number of applications   MINIMUM 20

                    07.          complaints              ‘n’ number of complaints     NEGLIGIBLE

                    08.          public satisfaction     not at all                   SATISFIED


                    09.          processing              by hand                      COMPUTERISED

                    10.          transparency/           nil                          IMPROVED
‘e-Setu’ the People’s Bridge :   accountability
     …………… Reaching the unreached
SWOT
       STRENGTHS

 Connectivity to Majuli     WEAKNESS
 Increased no. of               Inadequate Power
services                        supply and
 Increased no. of people       communication
accessing the system             Back-end process is
 Quick & prompt                not IT-enabled and
delivery through an             remains traditional
efficient network                Inadequately trained
                                manpower
    OPPORTUNITIES

 People friendly
 Positive perception of
the public
 Project itself can act      THREAT
as a change media for            Sustenance
future integration of
various developmental
portals , schemes &
local governance                        ‘e-Setu’ the People’s Bridge :
                                             …………… Reaching the unreached
figure showing increased access to select services till Nov-
                                           2005

               600
               500
Applications
Totla No. of




               400
                                                                                                         Jamabandi Copy
               300
                                                                                                         Birth Certificate
               200
               100
                  0
                      Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov
                                                                         Month




                                                                                Applications received & attended till Nov- 2005 through
                                                                                                    Project e-Setu
                                              Total no. of Appliations




                                                                         2000

                                                                         1500
                                                                                                                             Total Applications received
                                                                         1000
                                                                                                                             Total Applications attended
                                                                          500

                                                                            0



                                                                                                             V
                                                                              AY




                                                                                                            P
                                                                               G


                                                                                                           CT
                                                                               R



                                                                               N
                                                                             AR
                                                                               N




                                                                               L
                                                                               B




                                                                                                          NO
                                                                            JU



                                                                                                          SE
                                                                            JA
                                                                            FE



                                                                            AP



                                                                            JU



                                                                            AU
                                                                            M
                                                                            M




                                                                                                          O


                                                                                                 Month
  ‘e-Setu’ the People’s Bridge :
               …………… Reaching the unreached
Figure showing revenue collection through
                            Govt KIOSK , e-setu at DC Office, Jorhat




                                                Monthw ise Revenue Collection for the first 2 years since implementation
                                                                                                                                                                                                                 Total

                    60000
    Am ount in Rs




                    50000
                    40000
                    30000
                    20000
                    10000
                        0
                                     Jul-03




                                                                                                                                                 Jul-04
                            Jun-03




                                                       Sep-03




                                                                                                                                                                   Sep-04
                                              Aug-03


                                                                Oct-03
                                                                         Nov-03
                                                                                  Dec-03
                                                                                           Jan-04
                                                                                                    Feb-04
                                                                                                             Mar-04


                                                                                                                               May-04
                                                                                                                                        Jun-04


                                                                                                                                                          Aug-04




                                                                                                                                                                                                       Jan-05
                                                                                                                                                                                                                Feb-05




                                                                                                                                                                                                                                                    Jun-05
                                                                                                                                                                            Oct-04
                                                                                                                                                                                     Nov-04
                                                                                                                                                                                              Dec-04




                                                                                                                                                                                                                         Mar-05


                                                                                                                                                                                                                                           May-05
                                                                                                                      Apr-04




                                                                                                                                                                                                                                  Apr-05
                                                                                                                                   Month




‘e-Setu’ the People’s Bridge :
       …………… Reaching the unreached
Relative advantage of e-Setu to its citizens vis-à-vis old
system
                               An example of Teok kiosk
 Before e-Setu                                      After e-Setu
Particulars            Cost /days               Particulars                  Cost / Days
1. Transportation      Rs 28.00 for 2 days      1.Transportation charges No charges
charges min 2 times
to Jorhat which can                             2.Incidental expenses        nothing
be more sometimes                               3. Processing fees           Rs 10.00
( @ Rs 7 per trip )
                                                4. Time used to visit the    Half a man-day
2. Incidental          Rs 20                    Kiosk
expenses ( Rs 10
                                                5. Labour                    2 visits to the KIOSK
per day)
                                                6. Delivery                  Time bound
3. Time                Min 2 man-days

4. Labour              Both physical and
                       mental
5. Delivery            uncertain                              To get a service done one has
                                                              to spend just Rs 10/-

              To get a service done one has to                               ‘e-Setu’ the People’s Bridge :
              spend minimum Rs 48 /- directly                                     …………… Reaching the unreached

              plus indirect and opportunity costs
EXPANSION OF ACTIVITIES AND SERVICES




                         Expansion of Centres                               NETWORK EXPANSION

                         1.      8 CICs                                     1.       EXTENSION OF LAN

                         2.      6 CIRCLE OFFICES                           2.       DISTRICT WAN TO
                                                                                     ESTEND TO SP
                         3.      MANUAL COLLECTION                                   OFFICE, DTO
                                 CENTRES                                             OFF, MUNICIPALITY, ZIL
                         4.      PRIVATE KISOK                                       A PARISHAD ETC
                                 CENTRES

                                                       FUTURE
                                                                                PUBLICITY
                    EXPANSION OF SRVICES               PLANS
                    1.        PAYMENT GATEWAY
                              MODULE
                                                                            CAPACITY BUILDING
                    2.        ONLINE CERTIFICATE
                              PRINTING
                    3.        DC ONLINE              IMPROVED
                    4.        DISTRICT               INTER-OFFICE               POWER BACKUP FACILITY
                              TRANSPORT              COMMUNICATION
                              SERVICES
                    5.        AGRICULTIURE AND
                              VETENIRY SERVICES           BETTER CONNECTIVITY    TO KIOSK CENTRES

‘e-Setu’ the People’s Bridge :
     …………… Reaching the unreached

More Related Content

What's hot

I soty v1 0.1 8_9_2011_basanthi
I soty v1 0.1 8_9_2011_basanthiI soty v1 0.1 8_9_2011_basanthi
I soty v1 0.1 8_9_2011_basanthi
avinarch
 
Tech Touch V1
Tech Touch V1Tech Touch V1
Tech Touch V1
ibsis
 
SOFIA - Opening Embedded Information for Smart Applications. VTT/ESI/NOKIA
SOFIA - Opening Embedded Information for Smart Applications. VTT/ESI/NOKIASOFIA - Opening Embedded Information for Smart Applications. VTT/ESI/NOKIA
SOFIA - Opening Embedded Information for Smart Applications. VTT/ESI/NOKIA
Sofia Eu
 
Detailed description
Detailed descriptionDetailed description
Detailed description
iSoty
 
Hooked on Telehealth for Occupational Therapy
Hooked on Telehealth for Occupational TherapyHooked on Telehealth for Occupational Therapy
Hooked on Telehealth for Occupational Therapy
Dona Anderson
 
Presentation of e readiness-for workshop at guatemala
Presentation of e readiness-for workshop at guatemalaPresentation of e readiness-for workshop at guatemala
Presentation of e readiness-for workshop at guatemala
PriMora (Barlianta) Harahap
 
Context as content
Context as contentContext as content
Context as content
Luca Galli
 

What's hot (19)

Connecting Libya 2012 Presentation
Connecting Libya 2012 PresentationConnecting Libya 2012 Presentation
Connecting Libya 2012 Presentation
 
Challenges in the Management of Strategic Government Projects: The Case of th...
Challenges in the Management of Strategic Government Projects: The Case of th...Challenges in the Management of Strategic Government Projects: The Case of th...
Challenges in the Management of Strategic Government Projects: The Case of th...
 
Populace+
Populace+Populace+
Populace+
 
Bridging the Digital Divide Using MIMOS WiWi
Bridging the Digital Divide Using MIMOS WiWiBridging the Digital Divide Using MIMOS WiWi
Bridging the Digital Divide Using MIMOS WiWi
 
I soty v1 0.1 8_9_2011_basanthi
I soty v1 0.1 8_9_2011_basanthiI soty v1 0.1 8_9_2011_basanthi
I soty v1 0.1 8_9_2011_basanthi
 
[Ic3 t's cluster discussion] ict country studies, indonesian and india (dr. s...
[Ic3 t's cluster discussion] ict country studies, indonesian and india (dr. s...[Ic3 t's cluster discussion] ict country studies, indonesian and india (dr. s...
[Ic3 t's cluster discussion] ict country studies, indonesian and india (dr. s...
 
Tech Touch V1
Tech Touch V1Tech Touch V1
Tech Touch V1
 
SOFIA - Opening Embedded Information for Smart Applications. VTT/ESI/NOKIA
SOFIA - Opening Embedded Information for Smart Applications. VTT/ESI/NOKIASOFIA - Opening Embedded Information for Smart Applications. VTT/ESI/NOKIA
SOFIA - Opening Embedded Information for Smart Applications. VTT/ESI/NOKIA
 
Detailed description
Detailed descriptionDetailed description
Detailed description
 
Shankar agarwal interview
Shankar agarwal interviewShankar agarwal interview
Shankar agarwal interview
 
RFID in DK conference: Rfid and Smarter Planet
RFID in DK conference: Rfid and Smarter PlanetRFID in DK conference: Rfid and Smarter Planet
RFID in DK conference: Rfid and Smarter Planet
 
e-Governance in Karnataka: An introduction
e-Governance in Karnataka: An introductione-Governance in Karnataka: An introduction
e-Governance in Karnataka: An introduction
 
Indonesia ICT NewLetter October Edition - English Version
Indonesia ICT NewLetter October Edition - English VersionIndonesia ICT NewLetter October Edition - English Version
Indonesia ICT NewLetter October Edition - English Version
 
Hooked on Telehealth for Occupational Therapy
Hooked on Telehealth for Occupational TherapyHooked on Telehealth for Occupational Therapy
Hooked on Telehealth for Occupational Therapy
 
Presentation of e readiness
Presentation of e readinessPresentation of e readiness
Presentation of e readiness
 
6th Wave member Brie'Nov
6th Wave member Brie'Nov6th Wave member Brie'Nov
6th Wave member Brie'Nov
 
Presentation of e readiness-for workshop at guatemala
Presentation of e readiness-for workshop at guatemalaPresentation of e readiness-for workshop at guatemala
Presentation of e readiness-for workshop at guatemala
 
Context as content
Context as contentContext as content
Context as content
 
e-Extension Agenda 6th issue
e-Extension Agenda 6th issuee-Extension Agenda 6th issue
e-Extension Agenda 6th issue
 

Similar to E setu

Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
AppsMk
 
Report of the Committee on NOFN
Report of the Committee on NOFNReport of the Committee on NOFN
Report of the Committee on NOFN
Vishal Sharma
 
eGA-Presentation - Mobile Monday Dar es salaam
eGA-Presentation - Mobile Monday Dar es salaameGA-Presentation - Mobile Monday Dar es salaam
eGA-Presentation - Mobile Monday Dar es salaam
Hamisi Kibonde
 
Commissioning Of Rural Information Technology Centers In Ido-Osi And Omuo-Eki...
Commissioning Of Rural Information Technology Centers In Ido-Osi And Omuo-Eki...Commissioning Of Rural Information Technology Centers In Ido-Osi And Omuo-Eki...
Commissioning Of Rural Information Technology Centers In Ido-Osi And Omuo-Eki...
Government of Ekiti State, Nigeria
 
WHAT IS E-GOVERNANCE ? HOW IT HELPS IN NATIONS DEVELOPMENT
WHAT IS E-GOVERNANCE ? HOW IT HELPS IN NATIONS  DEVELOPMENTWHAT IS E-GOVERNANCE ? HOW IT HELPS IN NATIONS  DEVELOPMENT
WHAT IS E-GOVERNANCE ? HOW IT HELPS IN NATIONS DEVELOPMENT
`Shweta Bhavsar
 
Mobile Summit Mobilization of Workforce
Mobile Summit Mobilization of WorkforceMobile Summit Mobilization of Workforce
Mobile Summit Mobilization of Workforce
MassTLC
 

Similar to E setu (20)

ICT for Development
ICT for Development ICT for Development
ICT for Development
 
03 v pevtschin
03 v pevtschin03 v pevtschin
03 v pevtschin
 
Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.Oracle aplicaciones 3 smart cities concept geoff.
Oracle aplicaciones 3 smart cities concept geoff.
 
Report of the Committee on NOFN
Report of the Committee on NOFNReport of the Committee on NOFN
Report of the Committee on NOFN
 
eGA-Presentation - Mobile Monday Dar es salaam
eGA-Presentation - Mobile Monday Dar es salaameGA-Presentation - Mobile Monday Dar es salaam
eGA-Presentation - Mobile Monday Dar es salaam
 
Commissioning Of Rural Information Technology Centers In Ido-Osi And Omuo-Eki...
Commissioning Of Rural Information Technology Centers In Ido-Osi And Omuo-Eki...Commissioning Of Rural Information Technology Centers In Ido-Osi And Omuo-Eki...
Commissioning Of Rural Information Technology Centers In Ido-Osi And Omuo-Eki...
 
WHAT IS E-GOVERNANCE ? HOW IT HELPS IN NATIONS DEVELOPMENT
WHAT IS E-GOVERNANCE ? HOW IT HELPS IN NATIONS  DEVELOPMENTWHAT IS E-GOVERNANCE ? HOW IT HELPS IN NATIONS  DEVELOPMENT
WHAT IS E-GOVERNANCE ? HOW IT HELPS IN NATIONS DEVELOPMENT
 
DB6922
DB6922DB6922
DB6922
 
Mobile Summit Mobilization of Workforce
Mobile Summit Mobilization of WorkforceMobile Summit Mobilization of Workforce
Mobile Summit Mobilization of Workforce
 
CONTEXT-BASED BARRIER NOTIFICATION SERVICE TOWARD OUTDOOR SUPPORT FOR THE ELD...
CONTEXT-BASED BARRIER NOTIFICATION SERVICE TOWARD OUTDOOR SUPPORT FOR THE ELD...CONTEXT-BASED BARRIER NOTIFICATION SERVICE TOWARD OUTDOOR SUPPORT FOR THE ELD...
CONTEXT-BASED BARRIER NOTIFICATION SERVICE TOWARD OUTDOOR SUPPORT FOR THE ELD...
 
Gyandoot
GyandootGyandoot
Gyandoot
 
Open Innovation In the Public Sector Esteve Almirall
Open Innovation In the Public Sector Esteve AlmirallOpen Innovation In the Public Sector Esteve Almirall
Open Innovation In the Public Sector Esteve Almirall
 
Open Innovation in the Public Sector
Open Innovation in the Public SectorOpen Innovation in the Public Sector
Open Innovation in the Public Sector
 
eGovernment Transformation: GCC eServices Delivery Standards and Recent Devel...
eGovernment Transformation: GCC eServices Delivery Standards and Recent Devel...eGovernment Transformation: GCC eServices Delivery Standards and Recent Devel...
eGovernment Transformation: GCC eServices Delivery Standards and Recent Devel...
 
eGovernment interoperability
eGovernment interoperabilityeGovernment interoperability
eGovernment interoperability
 
Women in ict 040413 final
Women in ict 040413 finalWomen in ict 040413 final
Women in ict 040413 final
 
My Dna Amod Kumar Ias Sitapur E Governance Initiative P3
My Dna Amod Kumar Ias Sitapur E Governance Initiative P3My Dna Amod Kumar Ias Sitapur E Governance Initiative P3
My Dna Amod Kumar Ias Sitapur E Governance Initiative P3
 
E-estonia 2010
E-estonia 2010E-estonia 2010
E-estonia 2010
 
Owen Sound Chamber Broadband
Owen Sound Chamber BroadbandOwen Sound Chamber Broadband
Owen Sound Chamber Broadband
 
Presentación de Duk Hee Lee
Presentación de Duk Hee LeePresentación de Duk Hee Lee
Presentación de Duk Hee Lee
 

More from Akash Varaiya (15)

Eco friendly product
Eco friendly productEco friendly product
Eco friendly product
 
The indiantobaccocontrolact a-publichealthimperative
The indiantobaccocontrolact a-publichealthimperativeThe indiantobaccocontrolact a-publichealthimperative
The indiantobaccocontrolact a-publichealthimperative
 
Indian goverment blocking websites
Indian goverment  blocking websitesIndian goverment  blocking websites
Indian goverment blocking websites
 
Introduction to computers
Introduction to computersIntroduction to computers
Introduction to computers
 
Power point 2007
Power point 2007Power point 2007
Power point 2007
 
Microsoft word
Microsoft wordMicrosoft word
Microsoft word
 
Microsoft excel
Microsoft excelMicrosoft excel
Microsoft excel
 
Information technology act 2000
Information technology act 2000Information technology act 2000
Information technology act 2000
 
HTML
HTMLHTML
HTML
 
Fy bms- I SEM it ppt
Fy bms- I SEM it pptFy bms- I SEM it ppt
Fy bms- I SEM it ppt
 
Bodmas
BodmasBodmas
Bodmas
 
Programming languages
Programming languagesProgramming languages
Programming languages
 
Networking
NetworkingNetworking
Networking
 
Basic math akash
Basic math akashBasic math akash
Basic math akash
 
Walt disney
Walt disneyWalt disney
Walt disney
 

E setu

  • 2. ‘e-Setu’ the People’s Bridge : …………… Reaching the unreached PROJECT E-SETU ( Pilot e-governance Project of UNDP- DOPT ( GOI ) at Jorhat District , Assam , India for IMPROVED CITIZENS ACCESS TO INFORMATION AND GOVERNMENT SERVICES ) ASSAM JORHAT
  • 3. 4 private PROJECT E-SETU LAN and 1 Govt. Kiosk Kiosk at at Teok, DC Office Panichokua, Pulibor , Project e-setu is the Pilot e-governance DEPUTY Rdholajan initiative of Jorhat District, Assam COMMISSIONER sponsored by UNDP–DOPT (Government 6 Circle Offices OFFICE Jorhat of India), making Jorhat the first at Teok, Titabar, Jorhat 2 Govt e-administration District in the State East, Jorhat Kiosk at Titabar west, Mariani , of Assam and the entire North –East Kamalabari & Majuli Region. Setu in the local language means a Bridge Majuli SDM and eSetu is the bridge between the People Titabar SDM and the Government. This Project facilitates improved 4 Private kiosk at Citizens access to Information and Titabar, Borholla Government Services. Mariani , Majuli G2C Interface through ‘Project e-Setu': ‘e-setu’ provides… Efficient, Quick, Transparent, People friendly, Single step delivery, And Hassle free ‘e-setu’ brings…. Services to the technology at people people door steps bridges the digital Commissioning of the Project – honourable divide CM, Assam inaugurated it on 21st January enhances the 2003 accountability of ‘e-Setu’ the People’s Bridge : administration …………… Reaching the unreached
  • 4. Breaking the Natural Barrier : Bridge to Majuli. people can’t but ‘e-Setu’ can….. Majuli, one of the world’s largest river island and well known for rich vaishnavite culture falls in Jorhat district. Through the project e-setu this island has been connected digitally with the Deputy Commissioner’s office at Jorhat.  Public Facilitation Center at Sub- Divisional Office, Majuli.  Private ‘kiosk’ at Garmur is running successfully and more will be opened in near future.  Community Information Centers (CICs) at Kamalabari and Jhengraimukh are to be included in the near future ‘e-Setu’ the People’s Bridge : …………… Reaching the unreached
  • 5. A SNAPSHOT OF IMPROVED DELIVERY OF SERVICES THROUGH E-SETU IN THE DISTRICT Sl Particulars pre e-setu phase post e-setu NO 01. labour intensiveness very high LOW 02. corruption rate high MINIMISED 03. harassment very high NIL 04. Time targets not fixed FIXED o5. disposal time unknown maximum number of From 1 to 5 DAYS days 06. average disposal rate 1-3 number of applications MINIMUM 20 07. complaints ‘n’ number of complaints NEGLIGIBLE 08. public satisfaction not at all SATISFIED 09. processing by hand COMPUTERISED 10. transparency/ nil IMPROVED ‘e-Setu’ the People’s Bridge : accountability …………… Reaching the unreached
  • 6. SWOT STRENGTHS  Connectivity to Majuli WEAKNESS  Increased no. of  Inadequate Power services supply and  Increased no. of people communication accessing the system  Back-end process is  Quick & prompt not IT-enabled and delivery through an remains traditional efficient network  Inadequately trained manpower OPPORTUNITIES  People friendly  Positive perception of the public  Project itself can act THREAT as a change media for Sustenance future integration of various developmental portals , schemes & local governance ‘e-Setu’ the People’s Bridge : …………… Reaching the unreached
  • 7. figure showing increased access to select services till Nov- 2005 600 500 Applications Totla No. of 400 Jamabandi Copy 300 Birth Certificate 200 100 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Month Applications received & attended till Nov- 2005 through Project e-Setu Total no. of Appliations 2000 1500 Total Applications received 1000 Total Applications attended 500 0 V AY P G CT R N AR N L B NO JU SE JA FE AP JU AU M M O Month ‘e-Setu’ the People’s Bridge : …………… Reaching the unreached
  • 8. Figure showing revenue collection through Govt KIOSK , e-setu at DC Office, Jorhat Monthw ise Revenue Collection for the first 2 years since implementation Total 60000 Am ount in Rs 50000 40000 30000 20000 10000 0 Jul-03 Jul-04 Jun-03 Sep-03 Sep-04 Aug-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Mar-04 May-04 Jun-04 Aug-04 Jan-05 Feb-05 Jun-05 Oct-04 Nov-04 Dec-04 Mar-05 May-05 Apr-04 Apr-05 Month ‘e-Setu’ the People’s Bridge : …………… Reaching the unreached
  • 9. Relative advantage of e-Setu to its citizens vis-à-vis old system An example of Teok kiosk Before e-Setu After e-Setu Particulars Cost /days Particulars Cost / Days 1. Transportation Rs 28.00 for 2 days 1.Transportation charges No charges charges min 2 times to Jorhat which can 2.Incidental expenses nothing be more sometimes 3. Processing fees Rs 10.00 ( @ Rs 7 per trip ) 4. Time used to visit the Half a man-day 2. Incidental Rs 20 Kiosk expenses ( Rs 10 5. Labour 2 visits to the KIOSK per day) 6. Delivery Time bound 3. Time Min 2 man-days 4. Labour Both physical and mental 5. Delivery uncertain To get a service done one has to spend just Rs 10/- To get a service done one has to ‘e-Setu’ the People’s Bridge : spend minimum Rs 48 /- directly …………… Reaching the unreached plus indirect and opportunity costs
  • 10. EXPANSION OF ACTIVITIES AND SERVICES Expansion of Centres NETWORK EXPANSION 1. 8 CICs 1. EXTENSION OF LAN 2. 6 CIRCLE OFFICES 2. DISTRICT WAN TO ESTEND TO SP 3. MANUAL COLLECTION OFFICE, DTO CENTRES OFF, MUNICIPALITY, ZIL 4. PRIVATE KISOK A PARISHAD ETC CENTRES FUTURE PUBLICITY EXPANSION OF SRVICES PLANS 1. PAYMENT GATEWAY MODULE CAPACITY BUILDING 2. ONLINE CERTIFICATE PRINTING 3. DC ONLINE IMPROVED 4. DISTRICT INTER-OFFICE POWER BACKUP FACILITY TRANSPORT COMMUNICATION SERVICES 5. AGRICULTIURE AND VETENIRY SERVICES BETTER CONNECTIVITY TO KIOSK CENTRES ‘e-Setu’ the People’s Bridge : …………… Reaching the unreached