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Corrective action 2010


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Corrective action 2010

  1. 1. Corrective Action Planning, phrasing, and delivering in a professional manner Underground Vaults & Storage, Inc. 04/2010
  2. 2. Overview <ul><li>Purpose for corrective action </li></ul><ul><li>Drawing the line </li></ul><ul><li>Be firm, fair, and consistent </li></ul><ul><li>DESC model </li></ul>
  3. 4. When you blame another person for your pain, it clouds the truth and makes corrective action less likely. ~ Author Susan Campbell
  4. 5. Drawing the line
  5. 6. Be firm, fair, and consistent <ul><li>Golden rule </li></ul><ul><li>The only way people will take you seriously </li></ul><ul><li>Write reminders to help if needed </li></ul><ul><li>Company policies and procedures </li></ul>
  6. 7. DESC model <ul><li>Describe </li></ul><ul><li>Express </li></ul><ul><li>Specify </li></ul><ul><li>Consequences </li></ul>